I don't normally write reviews but Vincent from Blinds on the Net was incredibly helpful. I originally had an issue with one of my blinds and he went out of his way to find out what happened and had... Ver más
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Consulta las opiniones de los clientes
Have had multiple great experiences with Blinds on the Net. Product is high quality and reasonably priced. We have used both the sheer and blockout roller blinds. Great products. We have also had im... Ver más
I got the Honey cell Block out blinds for the Master bedroom and they are fantastic! Followed the measurement guide exactly and got a perfect fit and are easy to install with a drill, screwdriver... Ver más
I've ordered block-out roller blinds from Blinds on the Net a few times over the years and the quality has always been excellent. The blinds are labelled as ordered and packed securely so they arrive... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Blinds on the Net was founded in 2004 to make life easy and cost effective for the end consumer. We offer a FREE sample service of all fabrics available so you know exactly what you will get. This allows you to buy with confidence. We ship Australia wide so can even get to all the remote areas that struggle to get window furnishings. We have sold more than 60 000 blinds online so know a thing or two about what you need! Give us a call on 1300 852 912 or email sales@blindsonthenet.com.au. In 2008 we saw a growing need for a more cost effective range of Ready made and Custom Made Curtains and thus, www.curtainsonthenet.com.au was born! We offer the same great sample service and a ready made and custom made service that cant be beat!
Blinds on the Net
Escrito por la empresa
- The best discount blinds on the internet
- Want to buy blinds online with cheap prices? With great low prices, 10 years outstanding service online, 3 years warranty and free samples Australia Wide*. Blinds On The Net offers the best discount blinds you can find on the internet.
- Free Samples Australia Wide
- At Blinds on the Net, you can try before you buy! Our free samples are posted quickly but are sent by standard mail. They may take up to a week depending on your location. If you want to speed up this process we offer an EXPRESS POST shipping option from just $9.
- 3 Year Warranty
- Blinds on the Net will warranty fabrics, workmanship and hardware for 3 years from date of invoice.
Free Fabric Samples For Your Blinds
Free samples - sent next day guaranteed!
Not 100% positive the fabric you chose for your blinds will suit your home? Don't risk wasting your money and order a free fabric sample today. We guarantee your samples will be sent to you next day.
Información de contacto
Unit 49/ 159 Arthur Street, 2140, Homebush West, Australia
- 1300 852 912
- https://www.blindsonthenet.com.au
- blindsonthenet.com.au
4,6
Excelente
854 opiniones
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Ordering and delivery went well on these high quality external awnings.
The process of ordering went well. Advice on the relative qualities of the shade cloth was requested and offered freely. The blinds arrived and were ready to assemble and install. The only process that did not go as well as it should have was the installation due to instructions which were not clearly drawn or described. As a result the hanging of the exterior awnings took longer and with more difficulty than it should have.
Once the process was done the awning proved to be effective and of a high quality.
17 de febrero de 2025
My advice to all is don’t use this…
My advice to all is don’t use this company for your business,as they lost my order and when it did arrive several months later several parts were missing
18 de diciembre de 2024
Respuesta de Blinds on the Net
Thank you for your feedback, Brian. We’re really sorry for the inconvenience and frustration caused throughout your order experience, and we appreciate the chance to respond.
When your order was placed on December 18, 2024, our customer service team quickly picked up on a duplicate credit card payment and processed a refund. They also reiterated that, as the order came in after our advertised Christmas cut-off period, it wouldn’t be delivered before the holiday break.
Once production resumed in mid-January, the order was completed within the expected timeframe, and our team kept you in the loop with clear updates—providing tracking details as soon as they became available.
Unfortunately, the delivery was damaged in transit and some components were lost. Once you alerted us to this fact, our team submitted a rectification request to production straight away and let you know it would take 7–10 working days to sort out.
Further delays cropped up when production didn’t send all the required parts and, to make matters worse, the rectification was accidentally placed on internal hold without our customer service team knowing. Thankfully, the team member caught the issue while proactively following up on your behalf and escalated it straight away to get things moving again. This added about five extra working days to the original rework timeframe.
Throughout the whole process, we stayed in regular contact—sharing updates, answering your questions, and chasing production behind the scenes. Despite setbacks with the courier and a few internal production stumbles (which we’ve since addressed), our customer service team member genuinely did everything he could to keep you informed and get things back on track.
We’re truly sorry this experience didn’t reflect the level of service we pride ourselves on. Sometimes, things just go wrong—and in this case, a few things definitely did—but we’ll always do our best to make it right, take responsibility, and learn from it.
If there’s anything more we can do, or if you'd like to chat further about your experience, please don’t hesitate to reach out—we’re always here to help.
I was worried at first because my order…
I was worried at first because my order was placed just before christmas spoke to Vincent a few times but received my order very happy with my blind
15 de diciembre de 2024
Respuesta de Blinds on the Net
Thanks so much for your review! We completely understand how ordering around Christmas can feel a bit uncertain, so we’re really glad Vincent was able to support you and help ease those concerns.
We’re thrilled to hear you’re happy with your blind—it means a lot to us. If you ever need anything else, we’re just a call or email away!
great product excellent service
12 de diciembre de 2024
Respuesta de Blinds on the Net
Thanks so much for your 5-star review, Peter! As a family-owned Australian business, we take pride in providing top-quality products and personal service, so it’s fantastic to hear you had such a great experience. We truly appreciate your support and look forward to helping you again in the future!
Exactly what I expected
Exactly what I expected. Good product and right size. Helpful service when I wasn't sure at first.
12 de diciembre de 2024
Respuesta de Blinds on the Net
Thank you for your 5-star review! We're so glad to hear the product was exactly what you expected and the right size. It’s great to know our team could assist you when needed. We truly appreciate your support for our local Australian, family-owned company. If you ever need anything else, we're happy to help!
Good product no after sales service
The product is great no problems there at all.
Main problem was 1/2 the order was delivered, I sent an email to check where the rest of the order was with no reply.The other 1/2 turned up eventually with a few brackets missing.
Still to this day no reply to email sent.
2 de diciembre de 2024
Respuesta de Blinds on the Net
Hi Shane, thank you for your feedback. We're really glad to hear you're happy with the product, but we’re sorry to hear about the issues with delivery and communication.
Looking into your order, we can see that after you placed it on December 2nd, our production team had a query on December 4th, which our customer service team promptly contacted you about and resolved over the phone. When you reached out on December 21st about only receiving part of your order, we immediately followed up with the trucking company and called you back to provide an update. Given the busy holiday period, we understand how frustrating delays can be, and we always do our best to ensure deliveries run smoothly.
Regarding the missing brackets, we haven’t received any emails about this, but we truly want to make things right for you. Since your review, we’ve tried to follow up multiple times by phone to assist, but we haven’t been able to reach you. Please get in touch when you can—we’re more than happy to sort this out and ensure you have everything you need. Customer satisfaction is incredibly important to us, and we truly appreciate your support of our Australian family-owned business!
Very happy with the quality of the…
Very happy with the quality of the outdoor blinds we ordered.
Only disappointment was the delivery time, we order before the Xmas delivery cut off but didn’t end up receiving until mid January, not the end of the world though.
24 de noviembre de 2024
Respuesta de Blinds on the Net
Thank you for your review! We're so glad you're happy with the quality of your outdoor blinds. We completely understand the frustration with the delivery delay—unfortunately, our courier at the time, Allied Express, was running behind schedule and didn’t inform us when booking the job. Since then, we’ve removed them from our courier list to ensure this doesn’t happen again due to them. We truly appreciate your patience and support of our Australian family-owned business, and we hope you’ll choose us again in the future with confidence that Allied Express won’t be causing any delays!
The customer service was so…
The customer service was so knowledgeable and helpful in guiding me to the correct sizing.
He was patient while I measured (and remeasured!) so the end result was a perfect fit.
Quality for price and great service and shipping time too!
Thankyou!
Will def be returning for more ☺️
5 de noviembre de 2024
Respuesta de Blinds on the Net
Thank you so much for your wonderful review, Susan! We're thrilled to hear that our team could guide you to the perfect fit and that you appreciated the patience and support along the way. We take pride in providing quality products at great prices with top-notch service, so it’s fantastic to know we delivered on all fronts. We truly appreciate your support of our Australian family-owned business and look forward to helping you again in the future!
Brilliant Service and Advice
In November 24 I decided to combat the effects of the sun on our home and fit 4 new roller blinds, all different sizes, as well as the recloth of 3 existing blinds on the home. I placed my order only to receive a call from Vincent of BONet who very kindly provided advice that prevented myself from making a mistake and ending up with different colour blinds on the house.
The blinds and fabric arrived on due date as promised with no damage or faults, and have now all been fitted and are working perfectly.
Congratulations to Vincent and his team on absolutely incredible service. I am extremely grateful and impressed.
7 de diciembre de 2024
Opinión espontánea
Respuesta de Blinds on the Net
Thank you so much for your fantastic review, Erle! We're thrilled to hear that Vincent's advice helped ensure a perfect match for your blinds and that everything arrived on time and in top condition. Providing great service and guidance is something we take pride in, and it’s wonderful to know we made a difference in your experience. We truly appreciate your support of our family owned Aussie business, and if you ever need anything else, we’re always happy to help!
👍👍👍👍👍👍👍👍👍👍
24 de octubre de 2024
Respuesta de Blinds on the Net
That’s a 10/10 review if we’ve ever seen one! Thank you for your support—we truly appreciate it!
Fantastic customer service and quality product
Fantastic customer service- was on the fence about ordering and our ability to install- then had a zoom call with Vincent from Blinds on the net and it gave us the confidence to order as he really talked me through the whole process well. Our large outdoor blinds are excellent quality and he really made the process simple.
28 de octubre de 2024
Respuesta de Blinds on the Net
This is wonderful to hear! We know ordering blinds can feel daunting, so we’re so glad Vincent could guide you through the process. Enjoy your outdoor blinds, and thank you for choosing our local Aussie family owned company!
Extremely poor service
Extremely poor service, when I called to advise blind doesn't fit properly and it's slightly out with some of the blade. He immediately became very defensive and when on attack. I have email him photo proof and no reply. I done a follow up call he asked me to give him more proof way going back provide him differ way to measuring the windows. He done this me 3 times and end I came up as its wasting so much my time going back forward to the property.
20 de octubre de 2024
Respuesta de Blinds on the Net
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
When you initially contacted us about your blinds not fitting, we requested measurements of the blinds themselves to determine whether the issue resulted from a manufacturing error or the original measurements provided. Whilst the photos you sent were helpful, they did not include all the details needed for a thorough investigation. This is why we followed up to request the specific measurements of the blinds. Unfortunately, the same photos were resent without the required measurements.
As we’ve discussed, we are more than willing to provide new blinds free of charge if the issue is found to be our error. Alternatively, if it resulted from incorrect measurements, we would be happy to offer new blinds at a discounted price. After reviewing the photos, our manufacturing team confirmed that the blinds were customised with our standard 5mm deduction. From the images, it appears the blinds were ordered for a very tight fit, and factors such as an uneven or deteriorating window frame at the bottom may be affecting how they sit.
The imagery provided, along with the absence of the blinds’ measurements, suggests the initial measurements may not have accounted for variances in the window dimensions. Our measuring instructions recommend measuring the top, middle, and bottom of your window and providing the smallest width. It’s possible the largest measurement was used instead. However, without the blinds’ measurements, we cannot confirm whether the issue stems from a manufacturing error or inaccurate window measurements.
Our goal has always been to assist you in resolving this matter. However, we cannot replace the blinds—free of charge or otherwise—without the necessary information, as this could result in the same issue recurring. Please don’t hesitate to contact us, and we will gladly work with you to find a resolution.
Thank you again for your understanding, and we look forward to hearing from you.
The Team at Blinds on the Net
Purchasing for 4th time
Have purchased blinds, curtains and louvres from this company before and liked the price, service and quality. Website pretty easy to navigate so have gone back forth time.
3 de octubre de 2024
Respuesta de Blinds on the Net
It’s amazing to have returning customers like you! Thank you for trusting us again—we’re so happy you’ve had a great experience each time. Enjoy your new blinds!
Respuesta de Blinds on the Net
Thank you for your feedback! We’re thrilled that you’re happy with both our service and your blinds. We appreciate your support!
Great poduct, quick, easy, and good price!
Third time we have purchased and all times bang on! Product is as described, ordering is easy, turn around is efficient and price is competitive.
9 de septiembre de 2024
Respuesta de Blinds on the Net
Wow, third time ordering—thank you for your loyalty! We love hearing that the process has been smooth every time. We truly appreciate you returning and choosing to support a locally owned company!
Very helpfull customer…
Very helpfull customer service.Everything arrived on time.Easy to install and everything quoted for was there.Would certainly buy again from Blinds on the Net.
29 de agosto de 2024
Respuesta de Blinds on the Net
Thanks for your kind words! We always strive to provide a seamless experience from ordering to installation, so we’re thrilled to hear everything arrived on time and as expected. Looking forward to helping you again in the future!
Respuesta de Blinds on the Net
Thank you for your review! We’re so pleased to hear you’re happy with the quality and that your order arrived quickly. Enjoy your new blinds!
Not the last time.
I have used "Blinds on the Net" a few times now. That should speak for it self.
30 de julio de 2024
Respuesta de Blinds on the Net
Your continued trust in us means the world! Thanks for coming back time and time again—we look forward to helping you with your next project!
The quality of the product
The quality of the product. The clarity of the instructions.
27 de julio de 2024
Respuesta de Blinds on the Net
Thank you for your review! We’re glad you’re happy with the product and found the instructions clear. If there’s anything we can do to make your experience even better, we’d love to hear your feedback!
Respuesta de Blinds on the Net
We really appreciate your feedback! It’s wonderful to hear you’re happy with both the product and our service. Thanks for choosing us!
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