Took a while to get it, they requested full payment before installation and we did not see what it really looked like before payment and installed. Company Lacks trust in their clients but expect us t... Ver más
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Took a while to get it, they requested full payment before installation and we did not see what it really looked like before payment and installed. Company Lacks trust in their clients but expect us t... Ver más
La empresa ha respondido
The staff at Blinds to Go are very professional, friendly, and great at what they do. I brought in my measurements and ordered a new venetian blind with the design consultant. I was pleasantly surpris... Ver más
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We have ordered most of our blinds from Blinds to Go and have always had a great experience - from professional and friendly front desk and ordering to installation. Robyne Gorman at the West Hunt Cl... Ver más
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Sales staff was great. No pressure, showed us the difference between products and provided cost estimates. Installation by Moe was excellent. He arrived on time and did a fantastic job. Very pleasant... Ver más
La empresa ha respondido
At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.
519 WEST HUNT CLUB, K2G 5W5, OTTAWA, ON, Canadá
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Wide selection, friendly and helpful staff, commitment to deadline and professional installation -- all within the timeframe we had discussed. Thank you for your excellence in service!

Respuesta de Blinds To Go - HUNT CLUB
Sarah, my rep was super knowledgeable and made herself available to me whenever I had questions
The product itself is great and the installation process what not very stressful.

Respuesta de Blinds To Go - HUNT CLUB
The staff knew thier products and were helpful even visit!

Respuesta de Blinds To Go - HUNT CLUB
The blinds were made and then installed quickly.

Respuesta de Blinds To Go - HUNT CLUB
Blinds to go sold me a replacement part for some blinds. It was overpriced and they offered the wrong part twice despite having my order history.
Since then I have gotten 3 emails and 3 text messages asking me to review them.
Save yourself money, time and endless solicitations and emails. Go somewhere better.

Respuesta de Blinds To Go - HUNT CLUB
The sales rep Andrew was very knowledgeable. He helped me stay within budget, blinds were delivered and installed earlier than expected. I am happy with the blinds and the installation.

Respuesta de Blinds To Go - HUNT CLUB
Helpful, friendly service that made ordering very simple.

Respuesta de Blinds To Go - HUNT CLUB
The rating of 3 stars applies to the product that we received due to imperfections in the assembly of the blind. We returned the blind, another one was sent to us but it had more imperfections than the original. We took the original back and have settled with those imperfections.
The staff deserves a 5 star review as they went above and beyond from the original placing of the order to dealing with the issue of the product.

Respuesta de Blinds To Go - HUNT CLUB
Very satisfied with the quality of my roller shades and the service provided.

Respuesta de Blinds To Go - HUNT CLUB
Service at the store provided us with good options and selection.
Installation was on time and service was friendly and completely satisfactory.
Overall experience was excellent and as a repeat customer, we would highly recommend this business.

Respuesta de Blinds To Go - HUNT CLUB
Great service..knowledable staff..thank you!

Respuesta de Blinds To Go - HUNT CLUB
This was my first experience with Blinds To Go, and unfortunately, it was very disappointing. I was surprised that a company of this size could provide such poor customer service and product quality.
The information provided to me was incomplete, and the measurements were incorrect. As a result, I received draperies with uneven lengths that only partially cover the windows, giving an unattractive appearance despite the significant amount of money I spent.
Overall, this experience did not meet my expectations, and I would not recommend Blinds To Go based on the service and products I received.

Respuesta de Blinds To Go - HUNT CLUB
The office staff and installers were superb.
My reservations are with the quality of the blinds themselves. Now that we've had several days with them, I will be asking for a repair or replacement of one blind which is very hard to raise and lower.
I will also be requesting longer chains for the 4 of 8 blinds that cover from the ceiling to halfway to the floor. The chains could go the additional 8 to 9" to the bottom of the blind to make opening and closing these blinds easier for short people (5' 3").

Respuesta de Blinds To Go - HUNT CLUB
When I dropped off the blind, I was given a timeline that was not correct to pick it up. I was also not offered a privacy paper at that time. I guess the employee was in a hurry to go home.
The person gave me a general phone number without citing the extension so it was impossible to reach the store to the point that I had to go there.
When the blinds were finally ready, service was pleasant and it was fixed.

Respuesta de Blinds To Go - HUNT CLUB
Friendly, capable staff.
Blinds came on time and work well.

Respuesta de Blinds To Go - HUNT CLUB
1. Didn't get exactly what I had hoped. Guidance from Sales was not up to par.
2. Order was not fulfilled initially due to a rod mixup & I had to have a third drapery panel ordered because the 2 panels were insufficient for privacy & appearance.
3. When draperies were hung initially, there was no steaming so they hung liked wrinkled rags. I was told by the Installer that they couldn't be steamed because they would stretch. When he came back to finish installation a month later & to steam the wrinkled drapes, he told me that steaming was no longer part of the service because it took too much time.
4. My black out drapes in the bedroom were not of the same quality that I had received on a previous order. They have a heavy plastic-like lining that makes them harder to slide on the rod.
5. It wasn't until after I emailed the Designer/Sales Representative that I was able to get the steaming done. Even after this was completed horizontal fold creases are still visible in the draperies.
6. I am 70 years old & quite arthritic, so I was expecting a service that would not require my getting up & down on a ladder to steam, remove & iron, or whatever it takes to improve the look of my draperies.

Respuesta de Blinds To Go - HUNT CLUB
The two roller blinds on our patio doors were rubbing on the wand connectors and fraying before the installation person was at the end of our street. The blinds are "travelling" instead of rolling straight. We sent many photos and details to the store and were told the travelling is because the blackout material we chose is too thick to roll tightly. Begs the question: why did you sell it to us?! Also, the two blinds were not installed at the same height. Photo of this was provided to the store. We were refused a refund because it was a custom order. Aren't most blinds custom orders? So in the case where both the quality and installation are substandard, should the customer not receive a refund? Very disappointed and upset.

Respuesta de Blinds To Go - HUNT CLUB
Sales staff was great. No pressure, showed us the difference between products and provided cost estimates. Installation by Moe was excellent. He arrived on time and did a fantastic job. Very pleasant people to deal with. Would recommend them anytime.

Respuesta de Blinds To Go - HUNT CLUB

Respuesta de Blinds To Go - HUNT CLUB
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