Lying on a public platform. Edited for for anyone who may believe their response: Not surprised to see this response — it’s consistent with how this has been handled behind the scenes. Des... Ver más
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Consulta las opiniones de los clientes
I’m happy to have found this company. The product I ordered is difficult to find, so I was ecstatic when I saw they sold it. While I was initially upset that my order wasn’t delivered the same day a... Ver más
La empresa ha respondido
Scammers! Terrible experience! I ordered a few items 14th March. Didn't received nothing . Been trying to contact them for days now with no replies over email, phone or online chat. 2 weeks silence... Ver más
La empresa ha respondido
I’ve ordered from BlendBox three times since July, ever since I had the pleasure of meeting the owner. I used to buy all my hair care products from Sephora, but not anymore. I will always prefer suppo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de productos capilares
- Proveedor de productos de belleza
- Tienda de artículos de belleza
- Tienda de cosméticos
Escrito por la empresa
BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.
Información de contacto
Toronto, Canadá
- 1 (855) 772-5363
- hello@blndbox.ca
- blndbox.ca
3,3
Medio
69 opiniones
Ha contestado el 75% de las opiniones negativas
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Damaged Product and No Customer Service Response
Update to my previous review: Damaged Product and No Customer Service Response
I originally contacted customer service after receiving a damaged product and left my first review because I had sent multiple emails without receiving any response.
The company eventually replied to my review stating that the damage was only cosmetic and that their policy does not cover my case. However, I followed up by email to clarify that the product is not simply cracked — it is broken and leaking (as clearly shown in the photos I provided, with product visibly coming out of the container).
Despite sending these additional explanations and evidence, I still have not received any response to my follow-up email.
At this point, the issue remains unresolved. I understand their policy, but the product was clearly compromised upon arrival.
Overall, this has been a very disappointing experience, especially due to the lack of communication and follow-up.
I do not recommend this company.
9 de abril de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you for your follow-up.
We want to clarify this matter as accurately as possible.
You requested a full refund or replacement for a 500mL product; however, for a cosmetic crack to the bottle with no confirmed product loss, this is not a reasonable resolution under our policy. While we could have denied the claim entirely, we instead issued a gift card as a gesture of goodwill.
This case was reviewed and resolved accordingly. Not receiving the exact outcome requested does not automatically justify a 1-star review.
We apply our policies consistently to ensure fairness for all customers.
Lying on a public platform.
Lying on a public platform.
Edited for for anyone who may believe their response:
Not surprised to see this response — it’s consistent with how this has been handled behind the scenes.
Despite stating this was “resolved,” my emails have gone unanswered and the actual issues have not been addressed. Simply repeating that something aligns with policy does not make it resolved.
Posting a public response while ignoring direct communication is exactly the problem.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Blndbox
We’re aware this reviewer has posted multiple negative comments about the same order.
For clarity, this case was already reviewed and resolved directly with the customer based on the information provided. The outcome did not meet their expectations, but it was handled in line with our policies and communicated to them.
We remain committed to resolving issues fairly and transparently for all customers.
Quick turnaround with updates all along…
Quick turnaround with updates all along the way
25 de marzo de 2026
Respuesta de Blndbox
Thank you so much for your feedback!
That’s exactly the experience we aim to provide. We appreciate your support and look forward to serving you again soon!
Scam website do not order
Order does not ship out, it's been a week and a half, have emailed, called them, tried to chat - cannot reach anyone. Scam site - Do not order here
2 de abril de 2026
Opinión espontánea
Respuesta de Blndbox
This review cannot be verified and does not correspond to any order or customer record on our end.
We have no matching name, email, or inquiry across our support channels, and the claim provided does not include any identifiable details for us to investigate.
At this time, we consider this review to be inaccurate.
Wrong item delivered, fixed
Wrong item delivered, response after live chat. Thank you for the fix.
24 de marzo de 2026
Respuesta de Blndbox
Hi Maurice, We are so sorry for the mix-up with your order and the silence on our end. We've actually been trying to reach you, but we just discovered a technical issue where our outgoing emails have been bouncing back to us undelivered.
As a small team, we pride ourselves on getting things right, and we want to fix this immediately. Since we sent the wrong item, we will of course send out the correct product right away at no extra cost to you.
Please keep an eye out for an email from a backup address (as we work to fix our main server) so we can confirm your details and get this shipped today. Thank you for your patience while we sort out these technical growing pains
Ordering was easy and delivery was…
Ordering was easy and delivery was fast! Extremely pleased with the purchase.
25 de marzo de 2026
Respuesta de Blndbox
Thank you so much for taking the time to review us ; we can't wait to serve you again :)
Good Product, Unfortunately, Poor Customer Service
The products I bought are amazing, and the price was WAY lower than other stores. The two stars was due to the fact that customer service was a bit of a nightmare. After 2 weeks, two chat messages and one email asking them what was going on with my order with no replies, I finally got a form email saying the product was just getting ready for delivery literally minutes after my last email. Kind of like it nudged them into action. But no personal response apologizing for the delay. I would have appreciated someone getting back to my texts and emails, rather than crickets, and a form email 2 weeks after the fact. It's a little thing, but having someone on their staff reach out (even minimally) to let the customer know what's going on with an order can go a long way. Had I not continuously reached out, who knows if I'd have received the order. And for what it's worth, I was always kind and respectful in my messages to them. But it was a very stressful two weeks, especially since I read similar accounts here on Trust Pilot after I made the order.
25 de marzo de 2026
Respuesta de Blndbox
Thank you for your feedback. We’re glad you loved the products and the value, but we sincerely apologize for the silence while you waited.
We've actually been trying to reach you, but we just discovered a technical issue where our outgoing emails have been bouncing back to us undelivered.
We’re taking your comments to heart to improve our response times so that your next experience is as great as the products themselves
Prompt delivedry
25 de marzo de 2026
Respuesta de Blndbox
Thank You so much for taking the time to review us :)
Good products and very fast delivery
Livraison super rapide, beaucoup de variété de produits je recommande vivement
25 de marzo de 2026
Respuesta de Blndbox
Merci Beaucoup!!!
Scammers
Scammers! Terrible experience!
I ordered a few items 14th March. Didn't received nothing . Been trying to contact them for days now with no replies over email, phone or online chat. 2 weeks silence! BEWARE! Scam company!
14 de marzo de 2026
Opinión espontánea
Respuesta de Blndbox
We can assure you we are very much a real company and definitely not scammers! We sincerely apologize for the delay and for the fact that you haven't heard back from us yet. We've actually been trying to reach you, but we just discovered a technical issue where our outgoing emails have been bouncing back to us undelivered. Please keep an eye out for an email from a backup address (as we work to fix our main server)
I’m happy to have found this company
I’m happy to have found this company. The product I ordered is difficult to find, so I was ecstatic when I saw they sold it. While I was initially upset that my order wasn’t delivered the same day as promised, I did receive a prompt reply to my email inquiry. It turns out that there were setbacks due to the aftermath of a severe Toronto snowstorm a few days earlier. My product did arrive a day late (which was no big deal as their customer service was courteous and respectful in addressing the issue). I will happily order from this company again and will confidently recommend them.
29 de enero de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you for the great review! We apologize for the weather delay, but we're so glad our team could help. We appreciate the recommendation and look forward to serving you again
SCAM
SCAM! They do not offer same-day delivery, it is a lie. I have now waited 3 days for my products, sent several emails, phone calls, live chats, all to no avail. Products still not received and no one on their team has reached out to me. Their horrible customer service experience has forced me to make a trustpilot account just to leave a bad review.
Save your time and shop literally anywhere else.
5 de marzo de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you for your feedback.
We’re sorry to hear you were frustrated with the delivery timing. However, same-day delivery is available only when the “Local Delivery” option is selected at checkout. This option guarantees same-day service within our delivery area and within the daily cutoff time.
If a different shipping method is selected, the order is processed through standard shipping timelines instead.
After receiving your concerns, we cancelled the order and issued a refund rather than keep you waiting any longer. If there was any confusion about the delivery options during checkout, we sincerely apologize for that misunderstanding.
Love ordering from BlendBox
Love ordering from BlendBox - fast shipping, cheaper than where I would normally buy [even for Out of Province], and 90% of the time in-stock. Best option I have found!
2 de marzo de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you so much for the kind words! We’re really glad to hear that you’ve had a great experience ordering from BlendBox. We work hard to keep our prices competitive, maintain strong stock levels, and get orders out the door as quickly as possible—so it means a lot to hear that it’s making a difference for you, even out of province.
We truly appreciate your support and look forward to serving you again soon! 💚
Respuesta de Blndbox
Thank you so much for your kind words! We’re really glad to hear you’re happy with both the products and the service. We truly appreciate your support and look forward to serving you again soon. 💚
Doesn’t ship
I submitted an order on February 18 and it has not been shipped yet. I’ve sent 2 emails about it and no response.
18 de febrero de 2026
Opinión espontánea
Respuesta de Blndbox
Hi Delaney,
Our records show we emailed you regarding the out-of-stock items and received your confirmation to ship the remaining part of your order , which we have shipped as promised.
We’ve just sent a follow-up email with your tracking details to ensure you have everything you need. If you don't see it, please check your spam folder or reach out to us again directly!"
Excellent Product and Reliable Service
I’ve been purchasing my hair color with Blndbox for a while now, and I couldn’t be happier. The product quality is excellent. The color is consistent, easy to apply, and delivers great results every time.
Their delivery is always quick and reliable, which I really appreciate. Orders arrive promptly and are well packaged.
Overall, I highly recommend this service to anyone looking for a convenient and dependable way to purchase hair products online.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Blndbox
Thank you so much for the wonderful review! We’re truly happy to hear that you’ve been enjoying both the quality of the products and the consistency of the results. It means a lot to us that you’ve chosen to keep coming back to BlndBox.
We also work very hard to ensure orders are packed carefully and delivered quickly, so it’s great to know that’s been your experience.
Your recommendation genuinely means a lot to our small team. Thank you for your continued support—we look forward to serving you again soon! 💚
Blendbox Amazing!!! Fantastic Company
Blendbox is always amazing to shop with, they have super fast delivery. It is always packed with care so your product comes in excellent shape. I once had an issue with the wrong product sent to me and the customer service was beyond amazing. They fixed the problem quickly, I had my correct product within a few days along with a discount code for an apology. They go above and beyond for their customers. That is why I keep shopping with them, they are an absolute pleasure to deal with.
15 de febrero de 2025
Opinión espontánea
Respuesta de Blndbox
This truly means so much to us!
We work really hard behind the scenes to make sure every order leaves our hands quickly, carefully packed, and exactly as it should be — so hearing that you notice the difference is everything.
And thank you for your grace when that mix-up happened. Mistakes are never the goal, but how we respond always is. We’re so glad we were able to get the right product to you quickly and restore your confidence.
Your support, loyalty, and kind words genuinely fuel our team. We’re grateful to have you as part of the BlendBox community 🤍
We can’t wait to pack your next order.
Competitive prices on the brand names I…
Competitive prices on the brand names I like to use. Great website, very easy to use. Excellent and timely shipping. Have shopped here multiple times.
11 de febrero de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you so much for your kind words — that truly means a lot to us.
It’s so wonderful to hear that you appreciate the work we put into sourcing the best possible prices on the brands you love. We truly spend a lot of time behind the scenes making sure we can offer premium products at competitive pricing, so knowing that it’s noticed makes it all worth it.
Thank you for continuing to shop with us — we’re so grateful for your support 🤍
Excellent service
Blendbox has good prices & prompt, excellent delivery. I am very happy with their service. Looking forward to even more product range on their site.
24 de diciembre de 2025
Opinión espontánea
Respuesta de Blndbox
Thank you for your lovely review! We’re so glad you’re happy with our service and delivery. We’re actively adding new products and can’t wait to share what’s coming next. We truly appreciate your support!
— The BlendBox Team
I always find everything that I need at…
I always find everything that I need at the best prices ! Never had any problems with delivery and the products are best quality!
5 de enero de 2026
Opinión espontánea
Respuesta de Blndbox
Thank you for taking the time to share your experience. We truly appreciate your support and are so glad to have you as part of the BlendBox community.
— The BlendBox Team
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