Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

8 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

This company is still selling fake k18…

This company is still selling fake k18 products. I have informed Afterpay who have closed my complaint because I failed to respond to an email missed in spam, and they did not notify me through their message service where the complaint was made. Afterpay and directed me to make payment to these scammers. I no longer feel safe even purchasing online through Afterpay. I have reported to K18 who confirmed this company is not permitted to sell their products, ACCC and Fair Trading NSW although others have stated they have done the same and yet it is still being sold on their website. Afterpay have done nothing to stop them selling these fake products through their payment service. Not feeling hopeful so please beware of this ongoing scam

1 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased the olaplex 8 piece bundle…

Purchased the olaplex 8 piece bundle kit for $280(only slightly cheaper, maybe $30, than buying literally anywhere else)
Received only 2(no.0 & no.1) items out of 8.
Went to email the company an realised the postage label was from China.
Then lead me to check batch codes.
Both these items batch codes are invalid.
So this company is not only selling fakes for genuine items prices, they don’t even send all your items and are also lying about being Australian based.
Avoid this company and just buy from known retailers.

21 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased K18 and received a fake…

I purchased K18 and received a fake product. I have bought authentic K18 directly from the official website before and still had my bottle to compare it with, and what I received here was clearly not authentic.
The item was shipped directly from a Chinese wholesaler in generic Chinese packaging. I looked up the details on the label and found the same product being sold on Temu, AliExpress, and similar sites for a few dollars.
I emailed the company and told them the product was fake. They replied once saying their “supplier” was trusted and asked for photos. I sent the photos immediately and since then they have completely ghosted me. No refund, no explanation, no follow-up.
Do not buy from this company. If you want real K18, go through an authorised retailer because you will not get it here.
Happy to provide photos of the packaging and wholesaler details to anyone who wants proof.

4 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The seller is selling counterfeit K18…

The seller is selling counterfeit K18 products also they are selling them expensive I paid $49 for a fake K18 hair mask $22 for cheap argan oil that arrived drippy and the pump keeps getting unattached and I paid $39 for a straightener brush that was described as quick heating it was slow and did not do a good job in straightening my hair and the charging did not last long I returned them and got my money back from PayPal it’s illegal for them to sell counterfeit goods report them to PayPal and your bank and Australia consumer affairs department I want to stop them from scamming others like they did to me. Also they have fake reviews on all there products and they also been deleting my reviews every time I have to rewrite it and it gets deleted.

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Drop shipping front selling counterfeit goods, buyer beware

Claims to be Australian owned based in the “Gold Coast” but took two weeks to arrive. I ordered two bottles of K18 mask which are $100-$120 elsewhere so I should have trust my gut when this place were selling them $50 a bottle.

The products that arrived appeared counterfeit. Package said shipped from China. The text font on the bottle was different to the legit K18 I have used in the past. The QR code on the box led to nowhere.

I believe this website is just a drop ship front selling illegitimate goods from china. Beware.

9 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order never received

Placed an order on 10 Sep 2025 for K18 Hair treatment 150ml. No email confirming order placed, no tracking number. Followed up on the 16th, again, no tracking number supplied nor item delivered, no response from anyone. Poor communication and possible scam.

10 de septiembre de 2025
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más