Bluecrest Wellness Opiniones 

Respuesta de Bluecrest Wellness

24 jul 2026

Good Afternoon Luke,

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that you had a positive experience with Heidi. It's wonderful to know that she helped you feel at ease from the moment you arrived and that her friendly, knowledgeable and professional approach made such a positive impression. Creating a comfortable and reassuring environment for our customers is very important to us, so it's great to hear this was reflected throughout your health assessment.

We will be sure to share your kind feedback with Heidi, who will be delighted to receive your comments.

Thank you again for your support.

Kind Regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good Afternoon Dany,

Thank you for taking the time to leave us a review.

We're delighted to hear that Ryan provided such a positive experience and made your health assessment both helpful and efficient from start to finish. Ensuring our customers feel supported and well informed throughout their appointment is very important to us, so it's particularly rewarding to hear that the information provided has helped you make lifestyle changes that have made a real difference.

We will be sure to share your kind feedback with Ryan, who will be pleased to know the positive impact your assessment has had.

Thank you again for your support.

Kind Regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good Afternoon Bradley,

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you received excellent service from Ruth. It's wonderful to know that she was both professional and friendly, and that she took the time to explain everything in detail while providing helpful support throughout your health assessment. Ensuring our customers feel informed and comfortable during their appointment is extremely important to us, so we're pleased this was reflected in your experience.

We will be sure to pass on your kind feedback to Ruth, who will be delighted to hear your comments.

Thank you again for your support.

Kind Regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good Afternoon Dan,

Thank you for taking the time to leave us a review.

We're delighted to hear that you had such a positive experience with Alexei. It's wonderful to know that he was friendly, informative, and took the time to answer all of your questions, helping you feel at ease throughout your health assessment.

Providing clear information and a comfortable experience is very important to us, so we're pleased this was reflected in your appointment.

We will be sure to share your kind feedback with Alexei, who will be delighted to hear your comments.

Thank you again for your support.

Kind Regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good afternoon Robert,

We’re delighted to hear that Sharon and Kelly made such a positive impression during your appointment.

It’s wonderful to know that their warm and hospitable approach helped create a welcoming experience. We understand how important it is for customers to feel comfortable and at ease throughout their assessment, so we're pleased that Sharon and Kelly delivered such a positive service.

We’ll be sure to pass on your kind words to both Sharon and Kelly, who I’m sure will be delighted to receive them.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good afternoon Mark,

We’re delighted to hear that you had such a positive experience at your recent assessment.

It’s wonderful to know that Sarah provided a professional, friendly, and reassuring service throughout your assessment. Creating a welcoming environment where customers feel comfortable and well-informed is very important to us, so we're pleased that Sarah helped make your experience such a positive one.

We're also pleased to hear that your results arrived promptly and that you found them comprehensive and informative.

We’ll be sure to pass on your kind words to Sarah, who I’m sure will be delighted to receive them.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

Actualizada el 24 jul 2026

Good Afternoon Marian,

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with the outcome of your complaint and that your experience did not meet your expectations.

We would also like to apologise for the time taken to provide our response. As your concerns related to services provided by a third-party provider, we were required to refer the matter to them for investigation and follow their complaints process. Whilst this can sometimes result in longer response times while a full and thorough review is carried out, we do everything we can to keep you updated regarding the delay.

We appreciate that, having now received our response, you remain unhappy with the outcome. Whilst it would not be appropriate for us to discuss the specific details of your complaint within this correspondence, we would like to reassure you that each of the concerns you raised were reviewed and investigated, and our findings were provided to you in our response.

As part of our service, we provide preventative health assessments designed to provide a snapshot of your current health and wellbeing. These assessments can help to identify potential risk factors or areas that may benefit from further attention. However, they are not intended to diagnose medical conditions or replace ongoing medical care. For this reason, where a result falls outside the 'normal' clinical range or raises a potential concern, it is standard practice for us to recommend that customers consult their own GP or healthcare professional. This ensures that any necessary clinical assessment, further investigations, diagnostic testing, or ongoing treatment can be considered within the appropriate healthcare setting.

Our recommendations are made with your safety in mind and to ensure individuals receive the most appropriate level of medical review and support.

If you feel there are aspects of your complaint that have not been fully considered, or if there is any additional information you would like us to review, we would be happy to carry out a further review of the matter. Please do not hesitate to contact us directly if you would like to discuss this further.

Kind Regards,
Rob

Respuesta de Bluecrest Wellness

Actualizada el 24 jul 2026

Good afternoon Chloe,

We’re delighted to hear that you and your companion had such a positive experience during your assessment in Blackpool.

It’s wonderful to know that Joanne was friendly, helpful, professional, and informative throughout your assessment. We understand how important it is to feel comfortable and well-informed during your appointment, so we're pleased to hear that Joanne made the whole process straightforward and enjoyable.

We’ll be sure to pass on your kind words to Joanne, who I’m sure will be delighted to receive them. Thank you also for your recommendation, it is greatly appreciated.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

24 jul 2026

Good morning Jason,

We’re delighted to hear that Fiona made such a positive impression during your health assessment.

It’s wonderful to know that they took the time to explain everything clearly and in detail, helping to make the experience both interesting and enjoyable. We understand that health assessments can sometimes feel daunting, so creating a welcoming and informative environment is very important to us. We're pleased to hear that Fiona helped make your appointment such a positive one.

We’ll be sure to pass on your kind words to Fiona, who I’m sure will be delighted to receive them.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

22 jul 2026

Good Morning Caroline,

Thank you for your wonderful feedback. We are delighted to hear that Alexei provided such a positive experience during your appointment at Hawkwell House.

We are thrilled to hear that his patient, kind and professional approach helped put you at ease and provided reassurance throughout your assessment. We will make sure Alexei and his manager see your kind feedback!

Thank you for your recommendation and for taking the time to share your experience.

Kind Regards,
Rob

Respuesta de Bluecrest Wellness

22 jul 2026

Good morning, Mr Morgan,

Thank you for taking the time to share your feedback. We're sorry to hear your experience left you feeling this way, and we take all customer concerns seriously.

Bluecrest's services are designed to be preventative assessments rather than diagnostic screenings. Our aim is to flag potential areas of risk early, based on established clinical markers, so that customers have the information they need to discuss with their GP if they choose to. A flag on a report reflects a combination of factors assessed against recognised clinical thresholds and isn't intended as a diagnosis or a judgement on someone's overall health or fitness. We understand it can feel frustrating to receive an Amber or Red flag when you feel well and lead an active lifestyle, and we appreciate that this can be an unsettling experience.

We can confirm that your complaint has been reviewed thoroughly by our clinical team as part of our formal complaints process, and a full response was provided directly to you outlining the findings of our investigation. Whilst we have completed a full investigation into your concerns, it would not be appropriate to discuss the details of your individual concerns here.

Thank you again for your feedback.

Kind regards,
Ben

Respuesta de Bluecrest Wellness

22 jul 2026

Good Morning Matt,

Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with Ruth and that everything ran smoothly from start to finish.

Your recommendation is greatly appreciated.

Kind Regards,
Rob

Respuesta de Bluecrest Wellness

21 jul 2026

Good afternoon Sarah,

We’re delighted to hear that Sharon and Kelly made such a positive impression during your appointment.

It’s wonderful to know that they explained everything clearly and carried out your assessment efficiently. Helping our customers feel informed and comfortable throughout their appointment is very important to us, so it’s great to hear this came across so well.

We’ll be sure to pass on your kind words to Sharon and Kelly.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

21 jul 2026

Good afternoon Paul,

We’re delighted to hear that Ruth and Jules provided such a positive experience during your appointment.

It’s wonderful to know that they made such a great impression, and we’ll be sure to pass on your kind words to them both.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

21 jul 2026

Good afternoon Mark,

Thank you for your feedback, and I’m very sorry to hear about your partner’s experience.

We understand the seriousness of the concerns you have raised and appreciate how upsetting this situation must have been. This is not the standard of service we aim to provide, and we would very much like the opportunity to understand what happened and work towards a resolution.

As we are unable to identify your partner’s account from this review alone, we would be grateful if you could contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Our team will be happy to review the circumstances in detail and investigate your concerns further.

We hope to have the opportunity to discuss this with you and offer our support.

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

21 jul 2026

Good afternoon Kevin,

We’re delighted to hear that you had such a positive experience during your health assessment.

It’s wonderful to know that Hannah and Heidi provided such exceptional service and helped make your appointment a positive one. We’re especially pleased that they were able to accommodate you despite the booking issue and prevent a wasted journey, while remaining friendly, professional, and supportive throughout.

Providing excellent customer care is very important to us, so it’s fantastic to hear that their kindness, efficiency, and genuine concern made such a difference to your experience. We’ll be sure to pass on your kind words to both Hannah and Heidi, as I’m sure they will be delighted to receive them.

Thank you for your recommendation and for taking the time to share your feedback.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

21 jul 2026

Good afternoon,

We’re delighted to hear that you had an excellent experience during your health assessment.

It’s wonderful to know that everything was explained clearly and that you felt informed about the different tests and their purpose. We’re especially pleased to hear that Vicki was knowledgeable, understanding, and helpful throughout your appointment.

We’ll be sure to pass on your kind words to Vicki.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

17 jul 2026

Good afternoon Errol,

We’re delighted to hear that you had such a positive experience with Emma Styles.

It’s wonderful to know that you were so happy with your health consultation and that Emma helped make your appointment such a successful one. We’ll be sure to pass on your kind words to them.

Thank you for your fantastic feedback.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

17 jul 2026

Good afternoon James,

We’re delighted to hear that Kellie made such a positive impact on your experience.

It’s wonderful to know that their reassuring and supportive approach helped you overcome your fear of needles and feel completely at ease during your appointment. Helping our customers feel comfortable and confident is incredibly important to us, so it’s fantastic to hear that Kellie was able to make such a difference.

We’ll be sure to pass on your kind words to Kellie. I'm sure they will be delighted to hear them.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Respuesta de Bluecrest Wellness

17 jul 2026

Good afternoon,

We’re delighted to hear that Kellie made such a positive impact on your experience.

It’s wonderful to know that they were reassuring and supportive approach helped you overcome your fear of needles and feel completely at ease during your appointment. Helping our customers feel comfortable and confident is incredibly important to us, so it’s fantastic to hear that Kellie was able to make such a difference.

We’ll be sure to pass on your kind words to Kellie. I'm sure they will be delighted to hear them.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas