Bluesky Cosmetics Opiniones 

266
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They heavily promoted the HEMA free nail system . I went all in and bought it . Only once I’d applied it and got the burning feeling did I decided to read all the bottles despite them assurin... Ver más

Valorada con 5 estrellas sobre 5

It’s really nice dealing with a company that puts the customers first. I ordered a pastel blue nail varnish for my sister, unfortunately there was a picking error and I was sent pastel green, I ema... Ver más

Valorada con 5 estrellas sobre 5

I received my Bluesky order but one of the gels was missing, I understand this can happen when ordering so many. I emailed customer service one night explaining the situation and the following morning... Ver más

Valorada con 5 estrellas sobre 5

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Industria cosmética

Información proporcionada por diversas fuentes externas

The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

266 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(266)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fab Service!

Great customer care. I emailed after receiving a broken polish on the post. I expected to wait at-least 24hrs for a reply but had one with in 2 hours. Along with an email letting me know a new polish was on the way. You cant fault that. Plus the polishes are great!

14 de septiembre de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Always happy to help Heather x

Valorada con 5 estrellas sobre 5

blue sky nail mail

Have a monthly subscription with blue sky always on time and great products.I love the fact you can delay an order if you need to or change your subscription .Good quality products and great offers

30 de agosto de 2022
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Respuesta de Bluesky Cosmetics

We love our Nail Mail family! Great feedback. Thank you so much! x

Valorada con 5 estrellas sobre 5

I love buying from bluesky cosmetics 🙂

I love buying from bluesky cosmetics, they sell long lasting, good quality gel nail polish and have such a wide range of beautiful colours to choose from! They are well priced too! Everything on their website is super easy to find as well 🙂

2 de septiembre de 2022
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Respuesta de Bluesky Cosmetics

Thank you for such amazing feedback. It is great to hear that you love our whole range! xx

Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed! They failed with the delivery and this week was the 3rd time in a row in trying to send me the items. I still haven’t received my order , after 2 attempts of failure because my address was incorrect in their system I have requested a full refund and instead they said they have now correct it and a new delivery will be sent . Again nothing and no refund.

I have used before their products but ordered them from Amazon , this time I had a voucher to be used on their official website. If I knew I will go through this situation, I wouldn’t order it.

I wasted my time in waiting for something that hasn’t even arrived.

10 de agosto de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Hi Alisa,

We have looked into this with our team and can see that your order was shipped a total of 3 times with each of them showing as delivered. We understand that the original address you had used was incorrect and then our system did not update for your second parcel. For this we are very sorry.

For your third this was checked by yourself and you still did not receive although delivered. We can only apologise that your first experience was not as you had hoped and if you would like to contact our team again we can look at alternative options for any future orders.

Thank you for taking the time to offer feedback, it is very vaulable to hear from our customers so we can continue to improve the service :)

x

Valorada con 5 estrellas sobre 5

Great Quality and Value!

I've been using Blue Sky gel polish for years. Great quality and much better value for money than some other brands, with a huge range of colours to choose from. Would highly recommend!!

1 de agosto de 2022
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Respuesta de Bluesky Cosmetics

We've lost count of how many colours we have Catherine! Thank you for your feedback x

Valorada con 5 estrellas sobre 5

Love Bluesky ❤️

Easy to buy off there website. Really quick customer service when ever I have emailed them. Love the colours they do and have definitely developed an addiction! Accidently bought a colour I already owned and they were happy for me to send it back and I received a refund. Thanks Bluesky 😍

1 de agosto de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

We're glad our team was happy to help! x

Valorada con 5 estrellas sobre 5

Used bluesky for a few years now and I…

Used bluesky for a few years now and I will never change brands.
I love the quality of the polishes and the selection of colours.
I also absolutely love the files and buffers!

25 de julio de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Thank you for your kind feedback Hollie :)

Valorada con 1 estrellas sobre 5

I ordered 4 colors

I ordered 4 colors here of which the blue appears to be very light and the red also just got a completely different color than what is on the website in addition, it only covers to 5 layers and gives it off after I put it under had the lamp

11 de julio de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Hi Amber, We are sorry to hear that you are having some issues with your recent purchase. If you can give us your order number and email info@blueskycosmetics.co.uk one of our team will be happy to help :)

Valorada con 5 estrellas sobre 5

great products

Great service great products

1 de julio de 2022
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Respuesta de Bluesky Cosmetics

Thank you Suzan. We will pass your feedback on to the team! xx

Valorada con 5 estrellas sobre 5

I can’t recommend Bluesky enough

I cannot recommend Bluesky enough. I bought a kit at the beginning of lockdown, and I’ve not gone back to salons since. I love the variety of products they have, and I love the savings I’ve made not going to a salon every few weeks even more, without having sacrificed the professional finish of a salon manicure. The quality of the products is top notch.
I’ve made multiple orders from the company and only once have I had an issue where an item was missed out of the package. The item was scheduled for delivery within the hour of letting them know. Fantastic customer service!

9 de junio de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Hi Sarah!
What kind feedback thank you. We're so glad our team were able to help you! xx

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. An error with my order was rectified immediately and more than exceeded my expectations. Absolutely delighted. Fantastic, top quality products. Have tried similar gel products but nothing comes close.

25 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service support

I ordered a few items from their website, first time purchaser. Gave it plenty of time to arrive before my holiday. On their website they stated that postage is via 1st class. This is the main reason I chosen this company. Yes they do Next Day delivery option but like everybody else this option is void for certain locations like Scottish Highlands. So Royal Mail 1st class is the best option for me. Sooo, the dispatch was fast but after waiting a few days for my order, I released they sent via Hermes - the worst carrier in the whole world! I avoid any company who uses Hermes at all cost. It was getting very close to my trip and no order in sight. With only few days left I had to order something from Amazon prime and got it next day. Meanwhile I messaged the Bluesky customer service and asked to cancel my order pointing out that they mislead me on their delivery options. Got a reply saying they use Hermes when there is high volume of orders (nowhere it was stated in the delivery section), no apology for messing up my delivery and no cancellation of my order suggesting to wait until it arrives. Then I asked if I no longer want it because it arrives late and carrier delivers when Im away, who will be responsible for paying return postage costs since they did not deliver what was promised. No reply, complete silence.
Hermes did deliver one day before my trip, I was not home to refuse the delivery. Ok, some items in my order will be used, but the UV lamp is not needed as I already bought one from Amazon which was cheaper and now I can see the quality is better. The one that Bluesky supplied with their name on it is useless and not worth the money. The rest of stuff is ok. I will not be coming back, not worth engaging with a company who can’t be bothered to provide good service and customer care.

13 de mayo de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Hi Katerina,
We are very sorry to hear about the experience you feel you have had. We pride ourselves in excellent customer care and have passed this on to our Customer Service Team. We can confirm that one of our team have been in direct contact with you to resolve this matter :) x

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, products fab as always! My favourite no wipe top coat, matt and gloss

2 de mayo de 2022
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Respuesta de Bluesky Cosmetics

Thank you Lauren! :) x

Valorada con 5 estrellas sobre 5

Love my purchase from Blusky Cosmetics

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, has timers that work everything out for you and I love how streamlined and compact it is which makes it super easy for toes too! I can safely say I’m a convert and I’m now excitedly picking more colours! Thanks to my friend who recommended I purchase here, I am a happy, perfectly manicured, lady! 🤣😜🙌🏻💅🏻

2 de mayo de 2022
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Respuesta de Bluesky Cosmetics

Hi! Such amazing feedback thank you very much. Bank Holidays are made for pampering!

Valorada con 1 estrellas sobre 5

The worst customer service I have ever…

The worst customer service I have ever experienced in my life. They do not reply to messages and eventually when they do, they blame the courier and take no responsibility.

Now that I have received the products, I can honestly say that the lamp is substandard and does not cure like some of their competitors lamps.

This brand used to be good, but they have become a cheap brand with poor quality products

AMAZING how quick I get a response on Trustpilot but no response to emails, and that is the email address I have been using

29 de abril de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

Hi Susan,
We are very sorry and surprised to hear about your recent experience with our team. We would love to talk to you further about the issues you are having if you drop our Customer Service Team and email at info@blueskycosmetics.co.uk

Valorada con 5 estrellas sobre 5

Perfect customer service

Perfect customer service. Got a quick reply to a query. Amazing company. Awesome products. I can get my gel to last 3 weeks with no chips! Amazing!

4 de abril de 2022
Opinión espontánea
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Respuesta de Bluesky Cosmetics

What a Monday message! WOW Thank you Gemma. We're so glad our team were able to help you ;)

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