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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

BEWARE - if you are not careful Bluu will try to charge you extra. Best to avoid - go to a more trustworthy provider (Avis at Johannesburg airport were great for us on this trip) In our case, o... Ver más

Valorada con 1 estrellas sobre 5

I bought a cantilever umbrella (great product), but need a replacement handle, which somehow went missing during the winter when packed away. After-Sales Support with this company is non-existent. I'm... Ver más

Valorada con 1 estrellas sobre 5

I ordered 4 sun brellas beige in color. 3 arrived with 1 shattered finial. 4 days later the 4th sun brella arrived. It was a damaged package split opened at one end with damaged umbrella shaft... Ver más

Valorada con 5 estrellas sobre 5

The "Pro Market Umbrella 3 Tiers" is beautifully designed, and made for windy areas like our patio. I got the navy which is a rich dark colour - and love it. We've entertained and enjoyed countless ho... Ver más

Información sobre la empresa

  1. Tienda de muebles de exterior

Acerca de Bluu

Escrito por la empresa

Bluu designs patio umbrellas and furniture with durable materials. We provide one-stop shopping, an industry-leading warranty program and world class customer service that will guarantee you are more than satisfied with your purchase.

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Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

We got our umbrella through Amazon

We got our umbrella through Amazon. We bought the weighted support through Bluu. The umbrella instructions included with the umbrella were not helpful. The instructions online didn't match what we had. We figured out how to put it together. The support was helpful. The weighted support was perfect. It was easy to fill with water and allowed us to move the umbrella back and forth with the peddle with ease.

3 de octubre de 2022
Valorada con 5 estrellas sobre 5

Can't say enough positive things about…

Can't say enough positive things about Bluu and the customer service I received, after taking delivery of a 12-ft Pro Cantilever two-tier umbrella. The box was heavily damaged by Fedex ultimately resulting in a hole in the umbrella fabric. I reached out to Bluu customer service and they replaced the entire unit, no questions asked. Amazing service. Coincidentally, the second delivery was also damaged by Fedex but luckily this time the umbrella was fine. I highly recommend this product and this company. Super pleased.

26 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have researched Patio Umbrellas of…

I have researched Patio Umbrellas of all brands and models. The Bluu Sequoia Pro Cantilever Umbrella is the one I have chosen that will work best for me. The Outtra canopy is a heavy-duty fabric and the raising/lowering mechanism is very easy to use. The price was lower than all the other comparable umbrellas that I researched against, especially during a sales event. Highly very satisfied with the purchase.

17 de septiembre de 2022
Valorada con 3 estrellas sobre 5

UPS Ugly

Well, the umbrella came late. Ordered through Amazon and ups made a mess of it. When it finally arrived, box was very beat up. The umbrella was formed and a part was missing.
On the bright side, BLUU customer service(Anna) was great. I am waiting for new fabric and the missing part. Hope it arrives sooon.

12 de septiembre de 2022
Valorada con 5 estrellas sobre 5

MY EXPERIENCE

MY EXPERIENCE

I didn’t follow the assembly instructions as closely as I should have and ran into a problem. I received wonderful help when I reached out to them and they helped solve my problem. The box is well made and I would recommend it highly.

8 de septiembre de 2022
Valorada con 4 estrellas sobre 5

Quality product

Quality product
No instructions included
Warning on site from others to install support bars prior to snapping sides together is IMPORTANT!!!
Box marked grey but almost looks Taupe

7 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Do not buy from this company,because there warranty is not worth two cents.

Do not buy from this company
I can’t put together with missing parts
They don’t want to warranty there product
I have a replacement umbrella that I can’t use do to missing parts
Customer Service is slow and won’t respond to my emails
Both were sent with a damaged Umbrellas
Box missing parts
These umbrellas are to heavy to return
It cost too much for shipping
So I have two umbrellas that I can’t use.

5 de septiembre de 2022
Logotipo de Bluu

Respuesta de Bluu

When the buyer first claimed there was a problem with the product, we issued the buyer a new umbrella free of charge and did not ask the buyer to return it out of trust with the customer. However, the buyer seems to only want to get our products for free. After agreeing to replace it and sending out the new umbrella, the buyer immediately launched a malicious claim for charge back against us, which has not been withdrawn yet. The buyer claimed that the new umbrella we issued had the same problem as the umbrella he or she received at the beginning, but this cannot be proved. As a dedicated seller, we strive to make our customers happy with their choice. However, sometimes unexpected things just happen.

Valorada con 5 estrellas sobre 5

I Really like the umbrellas ease of…

I Really like the umbrellas ease of assembly the ease of use once set up and shade it creates. Of the many Velcro strips I use 2 corner strips to anchor one end of a bungee cord with the other end connected to my deck awning and soffit on house to keep a tight shadow line when there is a breeze. In the harsh Arkansas sun the umbrellas shade adds to my awnings shade and contributes to keeping a large portion of the deck cool. I luv it as it really enhances the outdoor experience.

3 de septiembre de 2022

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