boatcover.com Opiniones 

Critical: Professionalism, Responsiveness
This is a horrible company to deal with!!! Do not buy from them. I ordered a cover in November 2020. When it hadn't arrived by January I called them and they told me two more weeks....so I waited. I then emailed their help desk in early February when I still hadn't received it and told them I wanted to cancel the order. I emailed them three times to cancel the order and received no reply.

Finally by end of March I realized I had not got my credit on my credit card so I called and they said they had shipped it mid March. I explained that I cancelled it in February because I no longer lived at that address. They agreed that I had cancelled it over email but because I also didn't also call they still shipped it.

Now they are refusing to issue me a refund, even though I cancelled it and have never received it as I moved out of state.

Horrible customer service, horrible communication, horrible company to deal with. Avoid them at all costs!

The absolute worst. Shipped the wrong item, got it one month late, and no refund or exchange from them. Putting money over customer satisfaction. Recommend looking for other modern brands, this is the typical old-school online retailer with unbearable customer service.

Service when buying was good. Service after the sale is some of the worst I have ever experienced from any retailer including cable TV companies and DMV's! I can get no responses from them regarding a warranty claim. They simply do not respond no matter how many emails I send or "contact us" requests I make. DO NOT buy from this company. If you do, expect a one time experience with them.

Worst customer service ever.
Can't call and speak to anyone that isn't with a answering service.
It's been a total run around try to submit a warranty claim. It's been over a month since they said that it was approved and would be shipping it out. 2 weeks into it they said I had to pay a $35 processing fee. Almost 5th week in they say that it is on back order for at least 2 weeks.
Don't do business with this company.

I ordered from this company 8/25. I was to get a ship date in 2 days. It is now 9/3. After 2 phone calls to them I still have not gotten a ship date or email.

On June 6th 2020, I ordered 2 watercraft covers for Yamaha Waverunners. The online ordering process went as expected. Provided shipping/billing address, CC and product selection. Got a timely order confirmation and expected product to ship shortly. After about 3 weeks, nothing arrived so I contacted customer service. Their response was that they did not know what happened to the order but would check with shipping and get back to me the next day with an answer. The next day (Friday) came and went and no status provided. On Monday around 5 pm, I called again only to be placed on hold 3 times only to be told that the product I ordered was not available and was on backorder. It would be 3-4 weeks before my product would be available. If I did not make multiple calls, my guess is they certainly were not going to make the call to me. Bottom line, very poor customer experience and because of it I asked that the order be cancelled and a refund issued.

Let’s see how long that takes....

Bottom Line.....avoid this operation.