Worth knowing if you play on a laptop The client keeps a socket open for the live tables and it does not survive the machine sleeping, but instead of telling you, it shows the table as connec... Ver más
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Consulta las opiniones de los clientes
so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering... Ver más
I've got mixed feelings about this platform. On one hand, the game variety is top-tier and they have almost every provider I like, including some rarer ones. On the other hand, the promotional terms a... Ver más
The verification process was a bit of a nightmare to be honest. They rejected my utility bill twice because my middle name wasn't on it, even though my ID had it. It felt like they were just trying to... Ver más
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Screenshotted the offer this time…
Screenshotted the offer this time because of what happened in April. Advertised: 50 free spins on a first deposit of £20, no wagering on winnings. What actually happened: the spins credited fine, I won £46 off them, and the £46 landed as bonus credit with x25 on it. Raised it with chat, sent the screenshot, and the agent said the no wagering line applies to the spins themselves rather than to what you win. That is not what the words say. Nine days later the offer page had been reworded and my £46 had long since gone.
Six days
Six days. Two chases. £200 still showing as pending in the cashier.
Played here 14 months
Played here 14 months, the payout side has got slower every quarter.
withdrew £45 on the train
withdrew £45 on the train, app logged me out and the request vanished.
Why is feature buy missing from all 200…
Why is feature buy missing from all 200 slots in the UK lobby?
Claimed the Friday reload on the phone…
Claimed the Friday reload on the phone in the queue at Tesco, tapped through, got the confirmation. Opened the app that evening and the bonus balance read £0.00 with no record of the claim in the promo history at all.
five months in and the pattern is…
five months in and the pattern is simple enough. everything you want to be fast is slow and everything you want to be slow is instant. deposit, instant. bonus attaching, instant. withdrawal, 3 to 5 working days plus a document check that runs after it, not alongside. chat queue, 20 minutes minimum after eight in the evening. the one time something moved quickly was when a bonus got voided for a £6 spin, that was done inside a second. still waiting on the £75 from the 9th.
My desktop cashier and the app show…
My desktop cashier and the app show different balances after a crash. Desktop said £62, the app said £48, and it took an hour and a reload before the two agreed on £48. Nothing in the game history covered the gap
Worth knowing if you play on a laptop
Worth knowing if you play on a laptop
The client keeps a socket open for the live tables and it does not survive the machine sleeping, but instead of telling you, it shows the table as connected and quietly stops taking your actions
Sat through two hands where the timer ran down and it auto stood for me
The slots side handles it properly, you come back and the round is where you left it
Same casino, same account, two completely different behaviours, and case 74190 came back saying to keep the laptop awake
Cashing out £80 in the car park before…
Cashing out £80 in the car park before work, cashier failed twice.
Demo mode gone from 40 slots.
Deposited 11 times
Deposited 11 times. Cashed out 3 times. The cashouts took 4 days, then 6, and the last one 9. The deposits took seconds. Nobody has explained the difference.
Did not know the deposit limit only…
Did not know the deposit limit only applies from the next day
so heres the bit that annoyed me
so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering 3 months plus a selfie holding the passport. sent both on the tuesday. wednesday they come back saying the statement has to show my address and the one my bank generates doesnt. so now im chasing my own bank for a document for a casino… day 9, still not paid, and nobody has said what changed.
Chat transcript never arrives by email
Chat transcript never arrives by email, so nothing from the cashier chat is quotable.
why does a cashback promo take 5…
why does a cashback promo take 5 working days to land when the deposit that earned it took 4 seconds. asked on the wednesday, told friday, chased friday, told the following tuesday, and the £12 turned up on the thursday.
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