Bodycon Collection Opiniones 

Respuesta de Bodycon Collection

Hace 2 días

Hi Joe,
Thank you for your review. We’re sorry to read that your return process has been frustrating.

Our returns policy is available online and on each product page. It explains that change-of-mind returns are issued as store credit and discloses the small restocking fee, which helps cover the work involved in inspecting returned items.

Please contact our team privately to verify your order details. We’d be happy to review your order and explain the return process.

Head of Customer Experience
Bodycon Collection

Respuesta de Bodycon Collection

26 sept 2026

Hi Rachel,

Thank you for your review. I’m sorry the returns process was not as expected, especially when you feel that one of your items arrived damaged.

We thoroughly review all orders before dispatch and assess any reported damage to determine the appropriate resolution and remedy, including an immediate replacement if appropriate.

Our returns policy outlines customer-paid shipping for standard returns to our local Australian returns address, along with a restocking fee to cover warehouse processing.

Please get in touch with our team if you’d like us to review how the damaged item was handled in line with our faulty item policy. We’d be happy to take another look.

Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

8 sept 2026

Hi JJ,

Thank you for sharing your feedback. We’re sorry to hear the skirt wasn’t the right fit for you.

We offer a generous 60-day return window, which means we don’t hold items aside for direct exchanges. Once your return is approved, you’re welcome to choose your preferred size or style, subject to availability.

Our styles are designed to be figure-hugging, and we understand fit can vary between garments and personal preferences. If you need any assistance selecting a size or style for your next order, our team is always happy to help.

We also offer easily accessible local return hubs for our valued customers in the US to make the return process as simple as possible.

These details are outlined in our Returns Policy, and we truly appreciate your feedback.

Warm regards,
Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

20 sept 2026

Hi Alyssa,

That doesn’t sound right, and we’re sorry for any confusion around the total charged. We’ve been in touch to understand this further and to confirm which platform your purchase was made through, so we can look into the difference for you.

Please get back to our team with those details and we’ll be happy to assist.

Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

20 sept 2026

Hi Luc,

We’re sorry to hear your item arrived with a fault. As soon as this was brought to our attention, we arranged for a replacement to be dispatched straight away, as our aim is always to resolve these issues as quickly as possible.

We understand how disappointing it must have been that the replacement did not arrive in time for your event, and we sincerely apologise for the inconvenience caused.

Warm regards,
Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

24 ago 2026

Hi Charl,

We’re sorry to hear that the Isabella Bandage Midi Dress wasn’t the right fit for you.

This particular style is designed with fitted bra cups, which may not suit every bust shape or size. We have a range of styles without structured cups that are often better suited to fuller busts, and we’d be happy to help you find one you’ll feel more comfortable in.

As outlined in our Returns Policy, UK returns can be sent to either our US or Australian warehouse. We understand this can feel inconvenient, so please reach out to our team if you need any assistance with your return.

We’ll be happy to guide you through the process to get your preferred style to you.

Warm regards,
Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

22 ago 2026

Hi Sof,

We’re so sorry to hear your order wasn’t the right fit. We’re here to help every customer find the perfect fit, and we understand that sizing, especially through the bust, can vary between styles and personal preferences.

We offer styles designed for fuller busts and those looking for additional coverage, and our team would be happy to assist with recommendations for a future order.

As outlined in our Returns Policy, a small restocking fee applies to eligible returns to help cover the handling, inspection, and processing by our hardworking warehouse team. We also offer unlimited returns within our returns policy timeframe, so you have flexibility to find a style that feels right for you.

Warm regards,
Head of Customer Service
Bodycon Collection

Respuesta de Bodycon Collection

Actualizada el 10 ago 2026

Hi Claire,

We’re sorry to hear about your experience and understand how frustrating it is to still be waiting for your return label. Labels generally take up to 24 hours to generate, but we understand that you'll be eager to organise your return.

For change-of-mind returns, we offer store credit in line with our Returns Policy, so you can choose another look or size that feels perfect for you.

Our team has followed up with the courier to have your return label sent to you as quickly as possible. Once your return is received and processed, you’ll be able to use your credit towards your new look promptly!

Warm regards,
Head of Customer Experience
Bodycon Collection