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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered for pick up from dilshad alvechurch took a couple of minuets to complete excellent service order ready meal delicious

Valorada con 1 estrellas sobre 5

Ordered from a local Indian restaurant at 6.20pm, delivered after 9.30pm after multiple calls & promises, then they didn't have all the items. Tried contacting Bookyup, no answer on call so sen... Ver más

Valorada con 5 estrellas sobre 5

Today i was having a craving for Indian food, and I ordered the food from Hot & Spicy takeaway located in burgess hill through Bookup. To my surprise the food was amazing and delicious, Lamb was... Ver más

Valorada con 1 estrellas sobre 5

Placed order through this scandalous company and they said order not accepted because too busy, the restaurant then calls to say it’s fine and they’ll still make the food and to pay on arrival and boo... Ver más

Información sobre la empresa

  1. Servicio de pedidos de comida online

Escrito por la empresa

We are one of the most user-friendly online food ordering and booking platform in the UK. We work as a technology partner, connecting food makers to food lovers. We work closely with top-class restaurants to enable our mission of making life easier by connecting people to food. Starting our journey back in 2017, we slowly and steadily have succeeded in counting a mark in the mind and heart of our customers by gifting them the service they deserve. Initially, we started our business by partnering with two restaurants but with your constant support & love, we now have many hundreds of restaurants as our business partners and looking forward serve many thousands in the very near future. The use of innovative technology and exceptional customer-focused attitude has enabled us to expand Bookyup far and wide, with each passing day.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(34)

3 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ordered from a local Indian takeaway boa Bookyup..

Ordered from a local Indian restaurant at 6.20pm, delivered after 9.30pm after multiple calls & promises, then they didn't have all the items.

Tried contacting Bookyup, no answer on call so sent two messages, 3 days later still no response!
Restaurant said they did not realise order was 3hrs late!
Lack of response, not even a follow up.

Handling fee for doing nothing

14 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service and communication is very good

1 de febrero de 2024
Opinión espontánea
Logotipo de bookyup

Respuesta de bookyup

Your kind words truly mean a lot to us and serve as a testament to our hard work and dedication to ensuring our customers' satisfaction. Your acknowledgement of our efforts motivates us to continually improve and uphold the high standards we've set for ourselves.

Valorada con 1 estrellas sobre 5

Scam website

Scam website, send you to a fake worldpay website. They cancel your order after and claim to refund you but it’s a scam.
The company is stupid enough to register themselves on companies house to
245 Walsall Road, Perry Barr B42 1TY
and also to
Fairgate House 205 Kings Road, Tyseley, Birmingham, England, B11 2AA
The fake worldpay email receipt even has the director of the companies email at the bottom hmiah35@ hotmail.co.uk MIAH, Haaris Muthakin.
Don’t use this website and please report as I have.

* In response to the reply from Bookyup that is complete nonsense. I have googled the fake ‘support@worldpay’ email that you get the confirmation of payment from and it confirms it is a scam, the worldpay email even has the director of Bookyups Hotmail email address at the bottom, how would this be the case when worldpay is a totally seperate secure payment service?
Don’t trust this website and please don’t make the mistake of putting your card details in as you will get scammed.

* In reply to the second response, complete lie, no refund has been received and Santander have confirmed it was a scam payment.

3 de febrero de 2024
Opinión espontánea
Logotipo de bookyup

Respuesta de bookyup

Hi Dan,
After getting your order details, we have already refunded your amount on 4th Feb 2024. Please check your bank details, hope you will get it soon.

Valorada con 1 estrellas sobre 5

Fraudulent activities

Fraudulent activities. I have never heard of or used this company previously yet they have took money from my account. They have been unhelpful and unresponsive when I have found their Fraudulent transaction and contacted them for help and I am now contacting companies House etc.

27 de noviembre de 2023
Opinión espontánea
Logotipo de bookyup

Respuesta de bookyup

We have previously been in contact with you regarding the transaction but you are unable to share the transaction details. To investigate further we require your order ID & transaction details. We never do any fraudulent activities, you must place an order with us. Please share your details at support@bookyup.com so we can find out the issue ASAP.

Valorada con 1 estrellas sobre 5

Ordered food

Ordered food
Told it would be within hour
One hour and a half later still waiting
Both regards restaurant snd yourselfs were not interested
Poor service

2 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Robbers

Robbers. Paid £37 for an Indian Meal unawares that the restaurant closed down. BookYUp still took the order and my money....... didn't get either so lost £37 to this company.

4 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

Scam, don’t use this service

Placed an order only for it be cancelled, having already taken payment. Not sure If it’ll be refunded as theres no customer service whatsoever

12 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a Scam in my opinion

Placed order through this scandalous company and they said order not accepted because too busy, the restaurant then calls to say it’s fine and they’ll still make the food and to pay on arrival and bookyup will refund the transaction…..3 weeks and no refund, spoken with rude and arrogant people on their so called customer service who just hang up! Absolute appalling and they should be closed down!

2 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pointless to have a phone number for…

Pointless to have a phone number for resolving problems if that number isn’t manned 24/7 - takeaway orders don’t just happen during normal office hours and neither do issues with placing those orders! Placed a takeaway order at 7.10pm and still not ‘accepted’ by the restaurant 20 minutes later; no answer on takeaway’s phone number or Bookyup to advise what is going on. I won’t be using Bookyup again because they can’t be trusted to deliver the service they say they will.

21 de abril de 2022
Opinión espontánea

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