Boon Brokers Opiniones 

1151
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I highly recommended Boon Brokers. They managed to get me a lender that another 2 fee-free mortgage brokers couldn't! Communication is great and responsive. Kudos to my broker Nathan for always keepin... Ver más

Valorada con 5 estrellas sobre 5

I was recommended by a word of mouth to use Boon Broker's back when buying my first home. They got me the best rate compared to other brokers I’d tried beforehand and also explained everything to me a... Ver más

Valorada con 5 estrellas sobre 5

After trying several brokers to obtain an MCR for my mother (81 years old) without success, I came across Boon. Jacob contacted me and took me through the process. I'd had one other company quote £300... Ver más

Valorada con 5 estrellas sobre 5

ADAM DAVIES has been dealing with our mortgage from the beginning of buying our first house, now being remortgaged 2 years later. The entire process has been really smooth & stress free. We can highly... Ver más

Información sobre la empresa

  1. Corredor hipotecario
  2. Corredor de seguros
  3. Inversiones inmobiliarias

Escrito por la empresa

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

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4,9

Todas las opiniones

(1151)

203 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is the 3rd time we have used Boon…

This is the 3rd time we have used Boon brokers for assistance with remortgaging our property. We had worked with Lucinda on the last 2 occasions and she has always being efficient and helpful during the process and answered any questions we had. Thank you Lucinda for helping to make this a less stressful experience for us to manage! 😊

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mortgage arrangement .

I am in the process of using Boon Brokers to find a mortgage and in particular dealing with Kathryn Hailes. She has been extremely efficient and helpful. Also knowledgeable about the type of mortgage required for the part ownership purchase I am pursuing (Home Ownership for Long Term Disabled). I believe she has secured a good deal for me....Good news when on a low income.

14 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended.
Service and advice received from Lucinda has been faultless. Excellent service.

10 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service, completely free of charge!

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received.

Every question we had was answered both quickly and effectively, and the fact that her advice saved us a significant amount of money whilst being completely free of charge cannot be ignored!

Thanks again Lucinda and Boon Brokers, your help has been invaluable.

10 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong product and unnecessary fees

This was my first experience of a remortgage and it wasn’t a great one. It took a very long time, almost 3 months. I incurred unnecessary solicitor fees as I was told to instruct a solicitor however, I wasn’t informed fees were included as part of the remortgage so I didn’t need to get my own. I have also ended up with the wrong product, so I’m now stuck with an interest only mortgage rather than a repayment as they clicked the wrong button. And the term is for 12 years rather than 10. After I pointed out the error in paperwork sent from the bank and found out it had completed I was told I had to phone up the bank to see if I could change it as they could no longer do anything their end. I couldn’t change it as it was now an active mortgage, so I have to wait a minimum of 6 months before I can change anything. I’m not happy and disappointed as it will affect other aspects of my finances in the future.

25 de noviembre de 2025
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Respuesta de Boon Brokers

Good morning Sophie,

Firstly, we are obviously disappointed to receive your 1-star review, which conflicts with our other 1,000+ reviews that are rated as Excellent.

We have noted your feedback and our QA team have reviewed the case file in full.

After reviewing the case file, we believe the 1-star review is extremely harsh. As per Trust Pilot's guidelines, a 1-star review is the worst possible review rating available, meaning that you believe the experience could not have been worse.

After reviewing the internal files, we can see that the Advice has been marked as Excellent internally and the packaging is at a good standard too, which is why the case was Offered in a standard turnaround time by your chosen lender. You also opted for our Fee-Free service, meaning that you were not charged by your broker at any stage.

In your review, you mention unnecessary solicitor fees. We can see Free Legals was selected on your Illustration, Application and official Mortgage Offer, but you chose to instruct your own independent solicitor. This was not advised by your broker, as the lender's Free Legals solicitor processed the case free of charge. It is a shame that you incurred this unnecessary fee from your own solicitor. However, we obviously can't take responsibility for your actions with this instruction.

Regarding your product selection, it appears that Interest-Only was consistently showcased on the paperwork throughout your case. Your adviser sent you an illustration with the Interest-Only deal prior to the application, so we must dispute the claim that your adviser "clicked the wrong button". A Mortgage Offer was then issued on this basis. Interest-Only is by far the most commonly advised product for your chosen transaction, so I understand why it was advised by your broker.

After you expressed a preference for Repayment, we can see that your adviser urged you to contact the lender directly to have this amended. It's a shame that you need to wait 6 months to action this switch. However, in the mean-time, your product allows overpayments, which gives you the ability to reduce the capital balance by the same sum as a Repayment deal would. Just be sure that you read the paperwork with regards to your maximum overpayment facility.

Overall, just to re-iterate, we believe the 1-star review is harsh and not at all reflective of the experience that you received. Your mortgage product is very competitive in the market and was secured well by your broker.

I believe that our Managing Director has reached out to you to learn more about your case. Could you kindly respond to his call request when possible?

Kind Regards,
Boon Brokers

Valorada con 5 estrellas sobre 5

Jay has been exceptionally helpful

Jay has been exceptionally helpful - consistently responsive, quick to turn things around, up to speed with market updates and always on hand to answer my (many) questions. Overall, I’ve felt completely supported and in safe hands.

3 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Very pleased with the service by Boon Brokers

Very pleased with the service by Boon Brokers the advice and clarity by Kathryn Hailes was extremely helpful Kathryn kept me updated throughout the remortgage process she was always quick to respond to my queries which made the whole remortgage application less stressful thank you very much for a great professional service

17 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Kathryn is amazing

Kathryn is amazing. She has made the whole process manageable and stress-free, which with a brain injury is something I don’t take for granted. She explained everything clearly, supported me at every stage, and genuinely cared about my situation. I couldn’t have asked for a better person. Thank you

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jay’s handling of my mortgage enquiry…

Jay’s handling of my mortgage enquiry was faultless. Answered any questions I had and kept me informed all the way through the process. I’d definitely recommend him to anyone I know looking to secure the mortgage that’s right for them. Perfect service!

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found Boon Brokers extremely helpful

I found Boon Brokers extremely competent, assessable and transparent. My broker Jay was very patient in explaining what needs to be done, as we had two phases and products. Could not fault them

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lucinda has been fantastic!

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure us a better rate three different times before the exchange. Couldn’t have asked for better support.

20 de noviembre de 2025

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