Boots UK Opiniones 

Poor automated responses via WhatsApp after a £110+ order was damaged due to a glass perfume bottle breaking.
Followed by poor automated response when I tried to complain by email about the lack of help through WhatsApp. Classic.
Boxes from Boots are always badly packed at the warehouse but this is the first time I’ve been silly enough to order anything breakable. Won’t be doing it again, there seems to be zero chance of getting in contact with a person.

No customer service at all

⭐⭐⭐⭐⭐ Outstanding Customer Service from Alfie at Boots Widnes

I would like to give Alfie, who works in the pharmacy at Boots in Widnes, the recognition he truly deserves. He is always so helpful and goes above and beyond to make sure I am looked after. He is consistently smiley, polite, welcoming and incredibly efficient.

When you’re feeling rubbish and not at your best, Alfie has a wonderful way of putting a smile back on your face with his friendly attitude and genuine kindness. It really does make a difference to be greeted by someone who clearly cares about the people he is helping.

He is also extremely professional, taking the time to look for your prescription and making sure it is prepared promptly and efficiently. He clearly takes pride in doing his job properly, and his dedication does not go unnoticed.

Alfie is a real credit to Boots and the pharmacy team in Widnes. Excellent customer service like his deserves to be recognised and appreciated. Thank you, Alfie, for always going the extra mile and making what can sometimes be a difficult day that little bit brighter!

After I went to check a price after the checkout showed wrong price and returning home another item I had purchased was gone from my shopping! Left at checkout. I could not speak to branch despite dialing the local number. I contacted "support" to see if they could help with a phone number to save travel to town again. They did not respond. I went back the next day and the item was "gone". I tried to buy two other items but they were also incorrect price. I contacted support again re the useless local phone number, and incorrect prices. They basically did not even read the complaint and fobbed me off. After several contacts over four days I asked how I could complain about their support as they were not even reading my emails. They said I should go to the shop ( again). I asked how I could escalate and complain about support. They said, they could not help with that.

New management team boots Surbiton
change the brand and quality of medicines by their choice not GP choice, mostly cheaper quality

2 stars that the Harborne store was open. 0 stars for service at pharmacy. I had 2 prescriptions and was told to come back as he was on his own??? Not on his own while I waited to be served. Why have a pharmacy counter if they are not operating.

Chronic!!! Cannot get through!

25 minutes and I'm still waiting for my prescription from the boots pharmacy. Last time they didnt have my medicine, it had to be ordered. Can someone get it together!

Unable to login in an also unable to contact to book a flu jab. Awful service!

My experience with Boots customer service has been extremely frustrating. The waiting times are ridiculous, and when you finally try to get through to someone, you can end up being hung up on. I am now experiencing the exact same problems all over again today.

Customers should not have to spend so much time trying to get through to customer services, only to be disconnected and have to start the whole process again. It is stressful, time-consuming and completely unacceptable.

Good customer service means being able to speak to someone when you need help, not wasting hours waiting on the phone with no resolution. The fact that I am having to go through this experience again shows that this is not a one-off issue.

Boots seriously needs to look at its customer service, waiting times and the way calls are handled. Customers deserve better than this.

Online collect order late .. can't talk to them..can't make online enquiry til 7 days late. So didn't collect.
Now..one month later ..no auto refund..no online chat til 10am and then a 1 hour wait. Phoned and got a refund organised..but the agent couldn't reach the store at all..not even the pharmacy..
I know they're selling and that's the excuse..but the new owners will have to go some to get previously loyal Boots buyers beck...anyway no more Boots for me.

Visited Newcastle under Lyme store recently, looking for upset stomach remedies.

After searching for a short while and not finding what I was looking for I, approached a young lady, Jackie, who then took me to the appropriate display where I found what I required, Jackie then contacted Lynne who fetched other product from the warehouse for me.
Very pleasant, efficient service and staff. Many Thanks, Alan Griffiths.

Just wasted 15min at the Boots Kew retail park. Came to buy a medical shampoo. After looking for a staff member i came across a middle aged grey haired lady with glasses who told me she is on a lunch break before i could even ask for an isle number. The same staff member then occupied the only person working at the pharmacy till. She was leaving, bringing other item while the man at rhe till was looking for some info on his computer, completely ignoring me and other people who started queuing up. After 10min i left and went to the local pharmacy.. not to waste my lunch break. No wonder the Boots is being bought out with the follow on re-org, i hope.

Ordered online using a giftcard and delivery to local Boots store. Went to store to collect, but items not delivered. Contacted Customer Service who said they’d look into it (up to 14 days) and then reorder. I could understand this if I said I hadn’t gotten items delivered to my home, but it was to their own store.
After 12 days, I received and email to say the re-order was on its way, however when I went to collect, once again it was not there.
Customer services then lied to me and said the order had been delivered, so I returned to store where manager confirmed items had not been delivered.
After much email to-ing and fro-ing, I was told they would refund.
I have still not had a refund after 2 months, but customer services say they’d escalate have confirmed it has been processed into another gift card and I have been emailed the card
This is just lies. It is the worst example customer services I have ever experienced. It’s is actually criminal and I’ll never shop online with them again
Please think twice before buying online, because if you have any issues you’ll find it very difficult to, if not impossible to resolve.

I’ve been ordering a few items online. I find your website really poor, slow, jerky (not smooth at all) and not enjoyable to use at all. I order from stores online frequently and I find your website, for ordering, very poor. Also the “chat” facility was “Ooops unavailable”. Get your act together Boots! I shan’t be ordering online from you again for a while.

Worst customer service I have ever experienced! £120 worth of products delivered to my doorstep in an opened box within a plastic bag as products had leaked everywhere. Contacted boots via online chat / email - staff extremely unhelpful and even rude at times, long wait times ! No apology given , offered 500 point and advised to bring bag to my local boots store!
I shop on boots weekly for all essentials - not anymore !

Boots need to make sure they don’t let dodgy companies use their logo in advertising. Bought a product online supposedly recommended by boots and a well known hospital. Was unable to return product when it caused a rash and when showed photos to the assistant in my local boots was fobbed of with “oh it’s a scam site” they need to be more responsive otherwise their reputation is going to become severely damaged. I for one will now no longer by a product that they advertise.

I have been in a doom loop with Boots online pharmacy. I ordered my prescription, my GP approved it but Boots send me emails saying they haven't received it. Took 2 days before I could get through to a human on the phone. The online chat told me they had technincal problems. The human agreed that they did indeed have the prescription despite what the system said but could not say whether it would be fulfilled. I have to wait until the delivery date and if I don't get it then to call back and they would release the prescription so I could go elsewhere. I am a sick pensioner and this is making me more ill. DO NOT BE TEMPTED TO USE THIS SERVICE. IT COULD KILL YOU.

I could not find my physical advantage card so I tried to use a digital card. I was unable to do this using my phone, possibly because the technology was not able to support this. I was advised to go into the store to get a card and I did this a couple of months ago. They did not have any (Nottingham City centre, Victoria Centre). They advised I ring customer service. I rang customer service and the gentleman was quite unhelpful. He seemed more concerned about the lack of cards in the store and the fact that there should be some. I asked if he could send me a card to my home address rather than ensuring the store was adequately stocked because my phone call was really about sorting my own issue and I didn't want to keep being passed back and forth. He just said "not really" I ended the phone call because it was getting nowhere and I tried again at Nottingham City centre Victoria Centre today but they have no cards.

No one seems to want to help me with this matter. I have tried several times to email boots, but there is no response

Surbiton Boots - delighted with the branch’s willingness and promptness delivering much needed pain relief medication for wedge compression fractures. Laurie was lovely too! Thank you all so much