Boots UK Opiniones 

online order made on 19th July has gone missing they are refusing to refund or replace until they have done an internal investigation and raised an investigation with Royal Mail leaving me to wait up to another 14 days ! Thus was a birthday present! I said I am the customer instead of involving me in your internal investigations please refund or resend they refused ! I won’t be using their online services again.

Opened my on line order to find the shampoo and conditioner worth £60 absolutely filthy. The shampoo bottle had a big glob of congealed substance on it with a long black hair stuck to it. The other bottle was black with filth , looked like it had been in a dustbin for years. It was so bad, when I sent them pictures of this , their only comment was to return them for a refund. They are not going to investigate this. I asked them to get their warehouse inspected as their stock is coming from unsanitary conditions. I am taking this further to trading standards and I will be contacting the CEO at the head office. I would like to know how they are storing baby products, also food. This is not the first time this has happened. So as a loyal customer for 65 years I will be shopping elsewhere. Absolutely disgusting.

I consistently value the exceptional support and service I receive at the Wood Green store. Specifically, Ela has provided invaluable assistance since my early years, consistently demonstrating unparalleled product knowledge and expertise. Her dedication truly embodies the team's commitment to customer satisfaction. During the recent Black Friday sales event, I acquired electric toothbrushes and a Braun razor. I also routinely purchase handwash and, as required, skincare creams.

Boots has long been a cornerstone of UK high street retail, offering a comprehensive range of products and services, from skincare and daily essentials to hygiene products such as shampoos, body wash, and hand soap, as well as supplements, perfumes, and deodorants, alongside an in-branch pharmacy. It effectively functions as a comprehensive retail solution.

The experience of being treated with such care and maintaining a positive sentiment post-purchase is fundamental to superior customer service and support, an area in which Ela consistently excels. I sincerely hope for her professional advancement and continued presence within the organization for many years. Without dedicated individuals of her caliber, the retail experience would be significantly diminished.

Ordered items online but wanted to change delivery date. Phoning customer service the first message i got was about staff discounts. After many menu changes got message to say couriers very busy and orders can be 5 days late. Got a human eventually who said delivery times can't be changed. When I pointed out that customers should be told this when ordering he said someone else had mentioned this too. So why aren't Boots doing something about it? Whoever online ordering has been outsourced to should have their contract suspended. Won't be ordering from Boots again. I have now ordered from Superdrug which has far better delivery options & times

Bought an item, which wasn’t as I expected. There were 2 similar products that weren’t distinguishable by their photos on the website.

I followed the return policy and it said was refunded. When I checked I saw it wasn’t, and queried it with customer service.

That then triggered them to say my return was rejected. They’ve since stopped replying when I’ve asked for either my money or my purchase back for over 3 weeks now.

Absolute scam. Taken my money and the product and just ignored me since.

Helpfully suggesting after a previous review that I should contact customer service…who have been ignoring me already for weeks.

Terrible experience. Avoid at all costs.

Popped into Boots in Barnet and was helped by Vicki on no7 and Kay at the tills. Both were really helpful and friendly. Kay also helped me with my app and recycling voucher. Such great customer service. Thank you

Subject: Complaint Regarding Delayed Delivery and Lack of Transparency

Dear Boots Customer Service,

I am writing to express my disappointment regarding my recent online order.

It has now been four days since I placed my order, and it has still not been delivered. I visited one of your Boots stores to ask for assistance, but I was told that I needed to contact Customer Service instead.

When I called Customer Service, I was informed that I would have to wait until five days had passed before they could investigate my order, as deliveries are currently experiencing delays.

What I find unacceptable is that this information was never made clear when I placed my order. If Boots is aware that deliveries are taking longer than usual, customers should be informed before completing their purchase. This would allow us to make an informed decision rather than being left waiting without any prior warning.

I believe Boots should be more transparent about delivery delays and provide accurate delivery expectations during the checkout process. The lack of communication has caused unnecessary inconvenience and frustration.

I would appreciate an explanation for the delay with my order and would also like to know what Boots intends to do to improve communication with customers regarding delivery times.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

Indifferent and unwelcoming staff especially to people who need help. Incompetent and disorganized. Total misinformation and disinformation on customer rights. I was asked to pay for my prescriptions from March to July 2026, while I should have not paid and I was told that nothing can be done to be reimbursed. Even if misleading information was shared, not even an excuse - just indifference and irony to humiliate customers. Since I learned that they are doing the same to many other customers.

I recently bought a Boots battery operated toothbrush. It was not expensive but there was nothing on the packaging to indicate how long the product was guaranteed for so I emailed Boots with a General enquiry to find out what their guarantee on this type of product was. I explicitly told them that there was currently no problem with the toothbrush I had bought and I expected a one line response, but apart from sending lengthy cut-and-paste/bot replies, (such as how to return a faulty item, what to do with an unwanted gift etc) they continued to avoid the question. Eventually I received an email stating "we do not hold that information at the customer service centre... If there's anything else you need, just reply to this email and we'll be happy to help". What help? It's sad that Boots has degenerated from a bastion of the High Street to a "can't be bothered to do anything for the customer" store.

Ridiculous systems. Ordered item for click and collect. No dispatch email, AI asssitant gives wrong information. Constant obstacles to actually speaking with person. When I did get person, he couldn't tell me why it says dispatched but I didnt get text and not arrived, he said there could be "100 different reasons and I would just be guessing". Not only that, but no refund allowed until after 5 days after expected date. Today is 5th day so not until tomorrow. I asked if they could then refund tomorrow - reply "no. You have to phone again tomorrow" So more waiting on phone, more confused staff
Disorganised and unprofessional

I visited Boots Grimsby store on 19/06/2026 in the beauty & perfume dept . and I was served by Tracey. She was exceptional and went out of her way to help. I couldn't recommend her highly enough. Just amazing and so friendly. Outstanding 👍

Boots have lost the second order in a row for items delivered to the Sevenoaks store. They claim (again) this is a rare situation. Boots refuse to issue a refund for the item they’ve lost despite it being ordered online and a cancellation being requested because it is now “against customer policy”.
Well that’s one less customer for Boots going forward. It’s easy to shop elsewhere and there’s no reason for me to waste my time with them.

I have been using boots in Oxted since December last year when I first went in there I was told by a member of staff while waiting for my prescription that they do not tolerate shoplifting which I thought was very strange as she only said it to me due to the type of medicine I’m on very very strong painkillers !! They have given me packets of tablets with half of them missing then they forget to check the meds as certain meds have to be signed off twice by pharmacy and shop staff and then I’ve gone in there today to pick my meds up that I have to take every day or so I’m bedbound without them and there is no pharmacist working today and they ain’t got a clue if they coming today I can’t take my script elsewhere as only valid in Oxted so thanks boots !!

I booked an appointment for "Your eyes your way" make up tutorial with the No 7 beauty counter in Bath. I have not worn eye make for years and I am going on a cruise soon. I was really excited as I have never had a tutorial before.
I was a little early introduced myself to the young lady on the No 7 stand explained all of the above, so she sat me down at a skin diagnosis type machine ?? Interesting but not sure of the relevance ? We moved on to sit at the mirror and I reiterated that I wanted to know how to apply simple eye make up ! She applied a concealer under my eyes and I said the colour match was great, she immediately said I'll get you one ?? then said is there anything else so I said again I want to know how to apply eye make up ! She then suggested an eye shadow so I bought one along with the concealer thinking she would apply it so spent just under £26 ? So I asked again about my eye make up and she said just apply the shadow to your eyelid and add some mascara and thats all you need. I really feel Ive been ripped off I have an eye shadow that looks like a crayon and I have no idea how to apply it or any other eye make up !! total waste of time and I feel so dissapointed !!!!

Absolutely terrible. Items never arrive. Delivery is never next day or at all. First and last time.using boots. Disgusting.

I sent a complaint to Customer Service on June 2nd which was acknowledged but not answered. I sent a reminder on June 20th. Again, acknowledged but not answered, other than asking me to rate their non-existent help. What do I have to do to get some attention? Doers it really have to be writing to the CEO every time?

I had such amazing help from I hope I have name right ?Joules and Alison this week when I accidently bought products that were not suitable, they went out of their way to be so helpful. They were absolutely brilliant. So understanding and caring. I went on to find the right products. Thank you so much for your help.
Debbie

i bold a gift card from bluelight card. and unfortunately i can't use on store. definetely no make sense. and attendant say i cant use on store. then why you guys sale products like this

Arrived ten mins late due to traffic for a second vaccination appointment. Pharmacy assistant was overly assertive, announcing across the open shop floor as I sat in the waiting area that I had to re-book. I went to the desk to explain that the pharmacist was 30 minutes late for my first appointment and expect flexibility. Assistant became aggressive. Not a good experience. Avoid.

Meron from boots Putney high street is incredible very helpful went above and beyond to assist us ! She is a great asset for your team !!