Bradfords - Weston-super-mare BBS Opiniones 

266
•
TrustScore: 4.5 sobre 5

4,6

62 Gazelle Road, BS24 9ES Weston-super-mare, North Somerset, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery arrived on time. Driver friendly. Was able to put large bags of soil into myback garden. Missing telephone wires. So made it a lot easier for me to empty them.

Valorada con 5 estrellas sobre 5

Easy to find products on line . Delivery information spot on . Driver arrived in middle of time slot. Driver very pleasant and efficient.

Valorada con 5 estrellas sobre 5

Bought some decking for delivery, when it came, the incorrect size had been loaded; however, the delivery driver, John (Weston-s-Mare), was very patient & came back just 30 minutes later with the corr... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I was very disappointed with the office side of things I order on line on the 17th June got a confirmation email with no delivery date it said 4 to 5 days that fine ,the on Monday 22nd I thought I had... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de construcción
  2. también en la categoría
  3. Albañil
  4. Carpintero
  5. Contratista de aislamiento
  6. Tienda de herramientas

Escrito por la empresa

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Escrito por la empresa

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Información de contacto

  • 62 Gazelle Road, BS24 9ES, Weston-super-mare, North Somerset, Reino Unido

  • 01934 630380

4,6

Excelente

TrustScore: 4.5 sobre 5

266 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 97% de las opiniones negativas

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4,6

Todas las opiniones

(266)

1005 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Online delivery order with problems

Ordered online with delivery option selected. Delivery was indicated as 2-3 days. I received a confirmation email confirming delivery but no day. After 3 days I called to ask when it was likely to be delivered. I was told that the order was on the system as a collection. I corrected this and was told that it would be delivered a couple of days later. The next day, I received a phone call to say that there were none in stock and that there was a national shortage so I wouldn't get the delivery for at least a couple of weeks. I complained about this as I already had a contractor booked to install the sleepers. I rang around and found plenty in stock at other outlets in town. called Bradford's again to cancel the order and was told that they had found some and that they would be delivered on the original promised deliver day. All came good in the end but only after a lot of unnecessary hassle. The delivery driver was friendly and very helpful.

12 de abril de 2021
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Mr Porter,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had such a poor experience with us.

I apologise greatly for the issues you have experienced and for any inconvenience this caused you.

However, I am pleased that the branch were able to rectify this and provide the goods eventually.

We appreciate your feedback and will look into why this happened, so that we can make any appropriate changes to prevent this from happening again.

Kind Regards,

Charlotte

Valorada con 4 estrellas sobre 5

Ordered a bulk bag of MOT and 10…

Ordered a bulk bag of MOT and 10 railway sleepers, should have come on the same order. Was not told until the driver turned up with the bulk bag that the sleepers would be delivered some other time. The driver with the bulk bag was very good, put it where I asked and polite. The sleepers turned up later that day ( after I had gone to work) in a van and two men. I was told they were very polite again and put the sleepers neat and tidy. Would of had 5 stars if I had a phone call to say part of order was late.

26 de marzo de 2021
Valorada con 5 estrellas sobre 5

Online order

Ordered online. Website easy to navigate. Prices competitive.
Chose home delivery. Items delivered ahead of advertised schedule. All delivered in great condition

18 de marzo de 2021
Valorada con 3 estrellas sobre 5
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Mark,

Thank you for taking the time to leave us a review.

I am sorry that you were unable to get hold of someone quickly via the telephone and for any inconvenience this may have caused you.

Please may I ask if you were calling your local branch or our customer service number?

I can then look into this further.

Kind Regards,

Charlotte

Valorada con 5 estrellas sobre 5

Excellent

Excellent thank you Weston Branch

26 de noviembre de 2020
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Les,

Thank you for taking the time to leave us a review.

Your feedback is highly valuable to us.

I am really pleased to see that you have had such a positive experience.

I will pass this on to our team at Weston-Super-Mare.

We hope to see you again soon,

Kind Regards,

Charlotte from Customer Services.

Valorada con 5 estrellas sobre 5

I'm just an ordinary DIYer

I'm just an ordinary DIYer, not a pro like the guys at Bradfords normally deal with but the service I received was absolutely superb. Prices, generally are not as keen as some of the other DIY sheds but from now on I'm a dedicated follower of Bradfords just for the assistance! Thanks to the guys at Weston super Mare who were so helpful to someone with limited knowledge of the building trade. I cannot recommend them highly enough.

25 de noviembre de 2020
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Hello,

Thank you for taking the time to leave us a review.

At Bradfords we value all of our customers, regardless of whether they are in a trade or are DIYers like yourself.

I am pleased to see that you have had such a positive experience and that you will consider using us again in the future.

I will certainly pass on this lovely feedback to our team at Weston Super Mare to let them know how helpful they were and how appreciative you are of the service they provided.

We hope to see you again soon.

Kind Regards,

Charlotte from Customer Services

Valorada con 5 estrellas sobre 5

Aggregate delivery

Although we had to ring and enquire what time stones would be delivered, as did not get confirmation or phone call as said on their website. The gentleman that arrived with our order was friendly and very professional .

6 de noviembre de 2020
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Mr Gordon,

Thank you for taking the time to leave us a review.

I apologise for any inconvenience caused by the lack of communication regarding your recent order.
I will certainly have a look into this to see why you were not contacted.

However, I am pleased to see that our delivery driver was professional and friendly.

Kind Regards,

Charlotte from Customer Services

Valorada con 5 estrellas sobre 5

Purchased ballast and timber for a…

Purchased ballast and timber for a garden project. Great price, delivered within a couple of days and on time. I also needed to add some more items to my original order and local depot could not have been more helpful. Many thanks

6 de noviembre de 2020
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Al

Thank you for taking the time to leave us your positive review.

I am glad to see that you received your delivery on time and that you are satisfied with the products and prices.
I am pleased that our staff at your local branch were able to assist in adding to your order.

I will pass this great feedback on to our team at Weston-Super-Mare.

Kind Regards,

Charlotte from Customer Services

Valorada con 4 estrellas sobre 5

Ordered tin of varnish

Ordered tin of varnish
Click& collect service
No problems

6 de noviembre de 2020
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Dear Joanne,

Thank you for taking the time to leave us your positive review.

If there is anything else we could have done to improve your experience with us, to make this 5 stars, Please do not hesitate to contact us.

Kind Regards,

Charlotte from Customer Services

Valorada con 4 estrellas sobre 5

Good value, bit disorganized on delivery

Good value on a couple of 750kg bags of Sharp sand. But delivery was a bit disorganized, only one bag to start, but they put it right pretty quickly.

15 de agosto de 2020
Opinión espontánea
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Sorry for the error with your order David, I am glad that the team got it sorted quickly, thank you for the feedback.

Valorada con 1 estrellas sobre 5

Did not Warn it would take a week and a…

Did not Warn it would take a week and a half to deliver simple basic building Materials when taking the order Order was Cancelled after a week and i got supply from another company who could deliver in a timely fashion

28 de julio de 2020
Opinión espontánea
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Sorry Paul, not good enough and sorry to have lost your custom. Thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Reliable, fast reasonably priced. Very friendly and helpful staff including the driver.

14 de julio de 2020
Opinión espontánea
Logotipo de Bradfords - Weston-super-mare BBS

Respuesta de Bradfords - Weston-super-mare BBS

Very happy to hear that you had a great experience with us David, thank you very much for sharing it.

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