As a returning customer we hired a cement mixer this time. What I like about this company is the fact that you can order an item and then due to circumstances delay the item a week etc at no extra cos... Ver más
Localización
Cambiar localizaciónUnit 11, Hall Avenue Orbital Park, Sevington, TN24 0AA Ashford, GB
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Consulta las opiniones de los clientes
Ease of hiring, friendliness and helpful staff. equipment performed just what I needed and was maintained to high standard. Will hire again.
Always difficult when you deal with a new company, but so so glad I found Brandon Hire. No problems at all and the whole process was smooth and easy. Great service
La empresa ha respondido
Had an issue with the sander, resolved it very easily.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Información de contacto
Unit 11, Hall Avenue Orbital Park, Sevington, TN24 0AA, Ashford, Reino Unido
- 01233 636 622
3,1
Medio
27 opiniones
Ha contestado el 99% de las opiniones negativas
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The scarifier delivered was an older…
The scarifier delivered was an older machine. The adjustment on it was almost impossible to alter. The machine was a push scarifer, unlike the self drive machine we had from the Canterbury branch, which was excellent.
Ashford did not collect the machine when they said they would. We kept having to lock it up each evening and put it out for collection during the day. Lots of calls backwards and forwards. When I said we couldn't adjust the machine as the blades were not set low enough, we couldn't use the machine. We were told we could have some money back but nothing further said. In future I will use the Canterbury branch. Better equipment and well managed customer service.
14 de octubre de 2025
Respuesta de Brandon Hire Station - Ashford
Hi Vivien, we're sorry to hear about your recent experience and apologise that you have not heard back from our team. We have passed your details on to our customer support team to investigate this for you. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Ashford
Hi Matthew, thank you for your review. We apologise for the initial issue you experience with the sander, however we're pleased that our team resolved this quickly for you. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Always check the equipment is correct
We ordered a augar drill to help with some
Landscaping. Struggled to get away where with it. It would not drill any holes and this was soft soil as well. Spoke to the chap who picked it up and turns out the cutting blade was missing from the drill piece. The gentlemen collecting the equipment stated it’s not fit for purpose and will speak to his manger to get in touch. Called two days later no notes on the systems and the manager will be in touch. Several weeks later still no word/call from the manager and hence my 1star review.
29 de septiembre de 2025
Respuesta de Brandon Hire Station - Ashford
Hi Hamish, thank you for bringing this to our attention. We have passed your review and your details on to our team to investigate this for you. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Ashford
Hi Richard, thank you for your positive feedback. We're glad to hear that you found our team so helpful and knowledgeable during your hire. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
the item i hired didn’t work and i…
the item i hired didn’t work and i wasn’t offered a refund .. shoddy business people !!!!
23 de junio de 2025
Respuesta de Brandon Hire Station - Ashford
Hi, thank you for your feedback. We're very sorry to hear that your recent hire experience didn't meet the high standards we expect to deliver and apologise for any inconvenience this caused for you. If you need to discuss this any further with our customer team please could you give us a call on 0345 604 5337? Kind regards, the Brandon Hire Station team.
Good service
26 de enero de 2025
Respuesta de Brandon Hire Station - Ashford
Hi Mr Ngoga, thank you for your 5-star review and positive feedback about our service. Kind regards, the Brandon Hire Station team.
Hired equipment for the weekend
Hired equipment for the weekend, not serviced or checked, could not complain until the Monday, was told to inform the driver when collected - he was not interested, rang for refund, ( head office) was told would get this within 7 days, 20 days still waiting, was then asked to ring depot (Ashford), still no refund - don't bother with these amateurs
edit - order no. 400758498
10 de agosto de 2024
Opinión espontánea
Respuesta de Brandon Hire Station - Ashford
Hi Richard, we're extremely sorry to hear that your experience fell below the high standards of service we expect to deliver. We have sent you a request to please update your review with your order number so that we can investigate this for you as a matter of urgency. Kind regards, the Brandon Hire Station team.
We hired a floor sander which we picked…
We hired a floor sander which we picked up, all good. But when it stopped working and I called, nobody rang back as promised. Rang again next morning, again no one rang back after they said they would. However, when I called again two hours later another machine was on its way to us. A little more communication would help.
27 de junio de 2024
Respuesta de Brandon Hire Station - Ashford
Hi, thank you for your feedback. We apologise for the lack of clarity with our communications during your hire. We will take your comments on board to ensure our service is improved going forward. Kind regards, the Brandon Hire Station team.
Excellent service reasonable rates
10 de junio de 2024
Respuesta de Brandon Hire Station - Ashford
Good afternoon, thank you for your 5-star review. We're delighted to hear that you received excellent service and found our rates reasonable. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Helpful & timely
easy to book equipment and delivery and pick up always as instructed , helpful and friendly
19 de mayo de 2024
Respuesta de Brandon Hire Station - Ashford
Hi Ryan, thank you for your 5-star review. We're delighted to hear that you found our booking process easy and that our delivery and pick-up services were prompt and helpful. Kind regards, the Brandon Hire Station team.
Fast service and Efficient service
Fast service, delivered straight to my garden. Picked up on time. Cannot recommend them highly enough!
20 de mayo de 2024
Respuesta de Brandon Hire Station - Ashford
Hi Lynne, thank you for your review! We're delighted to hear that you were satisfied with our fast delivery service and timely pick-up. Your recommendation means a lot to us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Concrete breaker
Ease of hiring, friendliness and helpful staff. equipment performed just what I needed and was maintained to high standard. Will hire again.
6 de mayo de 2024
Absolute shambles of a company.
Absolute shambles of a company.
Looked to hire some heaters for my business. Called up was told someone would call me back… nobody did throughout the day. Called end of day was told I would get quote across the next day…. Never did. Called them again the next day was told they would get back to me with the quote never did… rinse and repeat. Clearly didn’t need the business so went elsewhere.
26 de marzo de 2024
Opinión espontánea
Respuesta de Brandon Hire Station - Ashford
Hi Stephen, thank you for your review and making us aware of this. We apologise that the service you received did not meet the high standards we strive to offer to all of our customers. We will pass your feedback on to ensure we improve our communication. Kind regards, the Brandon Hire Station.
I booked a strimmer
I booked a strimmer, but was supplied with a brush cutter. I was told it would take 4 days to correct, which was no use to me
18 de octubre de 2023
Respuesta de Brandon Hire Station - Ashford
Hi Nick, thank you for your feedback. We always endeavour to have stock available and are very sorry that the equipment was not available in this instance. We apologise for any inconvenience this caused for you and will take your comment on board. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Ashford
Hi Clare, thank you for your 5-star review. We're delighted to hear that you had a great experience with our service and found our prices competitive. Kind regards, the Brandon Hire Station team.
Well maintained and good condition…
Well maintained and good condition items for the task. And helpful delivery staff to supply items in site.
28 de septiembre de 2023
Respuesta de Brandon Hire Station - Ashford
Good afternoon, thank you for your positive review. We're pleased to hear that you were impressed with the quality of the tools you hired and the service you received from our Ashford team. Kind regards, the Brandon Hire Station team.
Great service, friendly helpful staff
So helpful and informative, will use these guys in the future
15 de agosto de 2023
Respuesta de Brandon Hire Station - Ashford
Good afternoon Carol, thank you for your positive review. We are delighted to hear that our branch team were so helpful and we look forward to assisting you with your future hires! Kind regards, the Brandon Hire Station team.
Great team there very helpful
Great team there very helpful. Great company to use for hire tools
23 de julio de 2023
As a returning customer we hired a…
As a returning customer we hired a cement mixer this time. What I like about this company is the fact that you can order an item and then due to circumstances delay the item a week etc at no extra cost. The cement mixer was great and we kept it for two weeks to complete the job. There were a few things with the paperwork that didn’t go smoothly due to hiring the item longer but when you give them a call it’s sorted.
12 de junio de 2023
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