Brandon Hire Station - Gateshead Opiniones 

46
TrustScore: 4.5 sobre 5

4,7

Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS Gateshead, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeu... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff always go above and beyond to help. I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car. A bit of... Ver más


Información sobre la empresa

  1. Servicio de alquiler de equipos para edificios
  2. Servicio de alquiler de herramientas

Escrito por la empresa

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Información de contacto

  • Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS, Gateshead, Reino Unido

  • 0191 482 0342

4,7

Excelente

TrustScore: 4.5 sobre 5

46 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 99% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(46)

657 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Arranged hire of tile cutter from…

Arranged hire of tile cutter from Gateshead branch a week in advance, turned up to collect and no cutter and no attempt to get one - one of the worst companies I’ve dealt with

22 de agosto de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Wayne, thank you for making us aware of this. We apologise for the lack of communication concerning the change to your hire and for the inconvenience this caused you. We have passed your review on to our team. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Staff did their very best to help me…

Staff did their very best to help me get the DiY job done correctly with expert advice and suggestions.

12 de junio de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Jonny, thank you for your 5-star review! We're delighted to hear that our Gateshead team could provide you with expert advice and suggestions to help you complete your DIY job. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Fast service and the tool I wanted was…

Fast service and the tool I wanted was readily available locally

5 de junio de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Good morning, thank you for your 5-star review. We're delighted to hear that you found our service fast and the tool you needed readily available locally. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Great customer service

17 de mayo de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Andrew, thank you for your 5-star review. We're delighted to hear that you received great customer service during your hire. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Staff always go above and beyond

Staff always go above and beyond to help.

I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car.

A bit of a technical error once meant that the item I hired wasn't actually at their shop for me to collect. I turned up to collect and they sorted out a delivery then and there. They delivered what I needed soon as I got back home.

8 de mayo de 2024
Valorada con 5 estrellas sobre 5

Very competitive price for hire of an…

Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeuvre heavy plate into car. Couldn't fault the service. Would recommend.

17 de abril de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Susan, thank you for your review. We're delighted to hear that you found our prices competitive and our Gateshead team friendly and helpful. We're glad we could assist you with rearranging dates and maneuvering the plate into your car. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

God product and service

The product and service were great. My only issue was that you can only order online and I was expecting to collect but had a delivery instead. It still worked out well as the delivery was early and actually saved me time going to collect. I then dropped them off myself and it was easy to do so and a smooth process.

28 de marzo de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi, thank you for your review. We're pleased to hear that you had a positive experience with our online hire process and our Gateshead team. We're sorry that there was some confusion with your collection - please note you can order in branch as well as online, and collection and delivery should both be available choices when you order online. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Great service very professional

Great service very professional

21 de marzo de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Les, thank you for your 5-star rating. We're delighted to hear that you found our service professional. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Very friendly and helpful

Very friendly and helpful

30 de enero de 2024
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Hi Stephen, thank you for your positive review. We're delighted to hear that you found our team friendly and helpful. We strive to provide excellent service to all our customers and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Valorada con 2 estrellas sobre 5

Requested for solid tines on the…

Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offered a delivery but no one was available on site at the time. Customer service was good but the delay meant I wasn't able to finish the job before it had to be returned. Had to pay for pick up because I was trying to get the job finished because of the set back.

5 de agosto de 2023
Logotipo de Brandon Hire Station - Gateshead

Respuesta de Brandon Hire Station - Gateshead

Good afternoon, thank you for your feedback. We apologise for the issues you experienced with your hire and any inconvenience this caused you. We will look into this to ensure we improve our service in future. Kind regards, the Brandon Hire Station team.

Valorada con 5 estrellas sobre 5

Outstanding !!!!

Outstanding !!!!
Got us out of a hole with HSS cowboys within half an hour.
Honest, polite and cheaper than the HSS cowboys that let us down over 2 days.

2 de noviembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Successful project!

We hired a hydraulic log splitter and our overall experience was very good. We would have preferred the horizontal model to the vertical version that was delivered but it did the job.
Our selected hire period was changed due to the royal funeral arrangements, but the communication was good and our task was not unduly affected.
We experienced a minor operational difficulty which was promptly attended to by an immediate call-out - brilliant service!

17 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Absolutely recommend

Absolutely recommend, fast service, great price, especially delivery driver, very very friendly, thank you very much.👍👍👍

31 de agosto de 2022
Valorada con 5 estrellas sobre 5

From a very happy customer!

Used the collect and return service to save money. Used their Gateshead where everyone I dealt at the Gateshead branch was very friendly, knowledgeable and helpful. How refreshing!

Good value and range.

24 de junio de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más