I was not sure which kind of platform to hire as the one I used last year was a little low for my needs for hedge trimming. Customer service were helpful at directing me to the right product. Delivery... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 3, Cherwell Business Centre, Rowles Way, OX5 1LA Kidlington, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Despite taking the booking on-line, the local team called about 2 days later to advise that the product wasn't available....they tried to locate an alternative but said there were none locally. T... Ver más
La empresa ha respondido
Kind and courteous staff, excellent delivery and pickup, superb tool quality, very good price and the fence post puller worked perfectly and got the job done extremely quickly. Many thanks to Oxford... Ver más
La empresa ha respondido
Hired a wall chaser from Brandon Hire, chaser was in good condition, fitted with two new blades that went through my wall like butter and hoover attachment was pretty much dust free. Really helpful st... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Información de contacto
Unit 3, Cherwell Business Centre, Rowles Way, OX5 1LA, Kidlington, Reino Unido
- 01865 378 597
4,4
Excelente
70 opiniones
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great friendly service
17 de noviembre de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Steve, thank you for your review. It's great to hear that you received friendly service from our Oxford team. Kind regards, the Brandon Hire Station team.
Cheerful and welcomong
Cheerful, welcoming staff. Efficiency in processing my request , very helpful in loading and unloaading equipment in pick-up yard
20 de octubre de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Paul, thank you for your review. It's great to hear that you had a great hire experience and found our team welcoming, helpful and efficient. Kind regards, the Brandon Hire Station team.
Cost communication poor
Unitial delviery of goods was efficient, but communication of costs was very poor, and subsequently the charges requeted were much higher than they should have been
15 de octubre de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Richard, thank you for your feedback. We appreciate your comments about the efficient delivery of the equipment, however we apologise if there was uncertainty concerning the pricing for your hire. If you would like to speak to our team about this any further you can contact us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Oxford
Hi David, thank you for your positive feedback. We're happy to hear that you received great service from the team and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Really friendly
Really friendly
Great team, fast service and v reliable
Thank you
23 de septiembre de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Nicola, thank you for your positive review. We're pleased to hear that you had a great experience with our team and found our service quick and reliable. Kind regards, the Brandon Hire Station team.
Competitive prices and friendly staff
Nice easy website for ordering.
The service received when collecting the equipment was helpful and friendly.
And also when checking the equipment back in.
Competitive prices.
15 de agosto de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Mike, thank you for the great review. We're pleased to hear you found the website easy to use and that our team provided helpful, friendly service during both collection and return. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
I hired a petrol shredder for two days
I hired a petrol shredder for two days, it was very late being delivered, I had to chase it twice. They did give me an extra day because of it, again I had to ask.
The tool worked very well but I lost a good dry day.
The collection I told the driver where the machine was, but another driver picked it up and did not know where it was.
8 de agosto de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Brian, thank you for sharing your experience. We’re glad the shredder performed well for your needs, but we apologise for the communication surrounding your delivery and collection. We understand how important timely service is, especially when weather conditions matter. Your feedback about this communication and coordination is valuable and will help us improve our processes. Please don’t hesitate to contact us if there's anything else we can support you with. Kind regards, the Brandon Hire Station team.
Helpful customer service
I was not sure which kind of platform to hire as the one I used last year was a little low for my needs for hedge trimming. Customer service were helpful at directing me to the right product. Delivery was nice and early so I had the full day to work at the start of my week's hire. Collection was efficient at the end of it, and I had good communication with the staff to arrange it. The hire price was extremely reasonable, as were the delivery/collection charges.
13 de agosto de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Christopher, thank you for your review. We're delighted to hear our team could help you choose the right access platform for your hedge trimming and that both delivery and collection ran smoothly. We’re glad the equipment met your needs and hope to support you on your next project. Kind regards, the Brandon Hire Station team
Respuesta de Brandon Hire Station - Oxford
Good afternoon, thank you for your review! We're happy to hear that you found our team friendly and knowledgeable and were satisfied with our prices. Kind regards, the Brandon Hire Station team.
Great service
14 de julio de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Oliver, thank you for your positive review about your recent hire. We're delighted to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Oxford
Hi, thank you for your positive review. We're glad to hear that you had a great experience with our team. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Oxford
Hi Darren, thanks for your great review! We're pleased to hear that our team were helpful and informative during your hire. Kind regards, the Brandon Hire Station team.
Superb quality tools, excellent customer service
Superb quality tools, practically brand new. Excellent customer service; friendly, welcoming and knowledgeable.
Highly recommend and will be going back to them for any future tool hire needs.
28 de mayo de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Aqib, thank you for your review and recommendation! We're happy to hear that you received excellent service from our Oxford team and were impressed with the quality of our hire equipment. Thank you for choosing to hire with us and we look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
Respuesta de Brandon Hire Station - Oxford
Hi Chris, thanks for your great review! We're happy to hear that you received great service from our team. We hope to see you again soon. Kind regards, the Brandon Hire Station team.
Product not available
Despite taking the booking on-line, the local team called about 2 days later to advise that the product wasn't available....they tried to locate an alternative but said there were none locally.
They refunded my hire fee.
I ended up buying one from Screwfix (next door) instead
12 de mayo de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Andrew, thank you for your feedback about your recent hire experience, and we apologise for any inconvenience this caused for you. We will take your comments on board to ensure we improve this service and our customer experience. Kind regards, the Brandon Hire Station team.
Great service
Great service. Despite putting the wrong fuel formula into the disc cutter, they gave it back to me for the weekend at no extra charge. All done, thank you
7 de mayo de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Andrew, thank you for hiring with us. We're glad to hear that you received great service from our team. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
I hired a tree stump grinder and the…
I hired a tree stump grinder and the blades were blunt and it didn’t work. I was promised a refund but I still haven’t received it?? I want this money back asap
30 de abril de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Emmett, thank you for your feedback and bringing this to our attention. We have passed your review on to our team to investigate. If you would also like to contact our customer team directly please contact us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Great service and advise
12 de abril de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Ewan, thank you for your 5-star review. We're delighted to hear that you appreciated our service and advice. Kind regards, the Brandon Hire Station team.
Staff helpful, actual tool less so.
Brandon staff were extremely helpful, coming out promptly when I had a problem. But initially the wrong machine had been booked and the pressure washer they eventually found for me was much more cumbersome and difficult to use than ones I had previously hired from elsewhere.
25 de abril de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Joanna, thank you for your feedback. We appreciate your comments about our helpful team, but apologise for the issue with the initial pressure washer and that the alternative item was heavier duty than anticipated. We will take your feedback on board. Kind regards, the Brandon Hire Station team.
As always - Fabulous service
As always, the Staff were fabulous and very helpful, ordered on line, popped in, everything ready, done the work and returned the ladders all in one morning
2 de abril de 2025
Respuesta de Brandon Hire Station - Oxford
Hi Bob, thank you for your 5-star review and for being a valued customer at our Oxford branch! It's great to hear that our Oxford team always offer excellent service, and that your experience with ordering and returning the ladders was smooth and efficient. We look forward to serving you again soon. Kind regards, the Brandon Hire Station team.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.