Absolutely gorgeous bag, exactly as described. Customer service was great, they sent me extra pictures, responded really quickly and I got the bag the next day. I’ll definitely buy from here again!
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Consulta las opiniones de los clientes
My item arrived promptly and as more perfect than even shown on the website. It has been a dream buy for years so it was a miracle to find on break archive. However, having to pay 20% of the item cost... Ver más
great selecion of bags. prices are excellent and condition of bags and authenticity is accurate. I have made several purchases and have been very happy. love eveything I have purchased. Only bad thin... Ver más
I’ve bought a few bags from break archive and all have been exactly as pictured. I usually compare prices before buying and they either have the most competitive price, or I can’t even find the bag el... Ver más
Not trustworthy
Had a bad experience with break.archive. Bought a Fendi baguette and when it arrived the embroidery was very very damaged - looked like it had been cut. I let them know it did not look like the pictures on the website which showed it in perfect condition and they told me that I should've known it was damaged by the pictures on Instagram. I don't have instagram - I know about break.archive and this bag because my fiancee asked for the bag as a present. It seems mad to say that pictures on social media mean that I should’ve known the bag was more damaged than the e-comm pictures show - why isn't your point of sale trustworthy???
Then they came back and said that actually the reason the bag was damaged was because an error in thier inventory system... Don't understand that but really unprofessional to blame your clients for not looking at the right photos and then saying actually it's a system error. Take accountability from the off.
Eventually they offered me £200 which I took so can't fault them on that but just felt so let down by the experience..
22 de mayo de 2024
Opinión espontánea
Respuesta de Breakarchive
Hi Toby, Thank you for sharing your experience. I completely understand your dissatisfaction with this experience. Please rest assured that we have ensured something like this is not repeated. We hope you enjoy your purchase.
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