Breeins Opiniones 20

Respuesta de Breeins

Hace 2 horas

Dear Mr Simon Wheeler,

We’re really sorry to hear about your experience and the delay with your order — we completely understand how frustrating this must be.

After reviewing your case, it appears the parcel may have been lost in transit. Our customer service team did previously reach out by email but didn’t receive a response. That said, we’ve contacted you again today to ensure we can move this forward as quickly as possible.

Please check your inbox (and spam/junk folder just in case), and once we hear back from you, we’ll prioritise resolving this for you without further delay.

We sincerely apologise for the inconvenience caused and appreciate your patience while we put this right.

Kind regards,
Breeins

Respuesta de Breeins

15 abr 2026

Dear Peter van Laar,

We’re sorry to hear about your experience and appreciate your feedback.

After reviewing your order, we can confirm that all parcels were successfully delivered. We also checked our communication records and can see that all customer service responses were provided within our standard 24-hour timeframe (with slight delays possible over weekends). At this stage, we have not received any reports from you regarding damaged items.

That said, we take concerns like this seriously. Our customer service team will reach out to you directly to further investigate the situation and ensure everything is resolved appropriately. Please keep an eye on your messages and respond at your convenience so we can assist you as quickly as possible.

Best regards,
Breeins

Respuesta de Breeins

Actualizada el 15 abr 2026

Dear customer,

We’re truly sorry to hear about your experience — this is definitely not the level of service we aim to provide. Thank you for bringing it to our attention.

We’ve checked our system but were unable to locate your order or any previous messages. To help you as quickly as possible, could you please send us your order number, the full name used on the order, or the email address associated with your purchase?

Once we have this information, we’ll prioritise your case and arrange the missing/replacement parts immediately.

Thank you again for your patience — we’re here to get this resolved for you.

Best regards,
Breeins

Respuesta de Breeins

Actualizada el 19 mar 2026

Dear Gary,

Thank you so much for taking the time to share your experience with us. We're very sorry again that your original order was lost by the courier, but we're really pleased that we were able to arrange a replacement quickly and get it to you within just a few days.

Our team always aims to resolve issues as smoothly and efficiently as possible, so it's wonderful to hear that you were happy with the customer service you received. Your patience and understanding truly mean a lot to us.

Thank you again for your kind words and support—we hope to serve you again in the future!

Best regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Maria Meades,

Thank you for your lovely feedback!

We’re so pleased to hear that you found our website easy to use and that your delivery arrived quickly. Providing a smooth shopping experience from start to finish is exactly what we aim for.

We really appreciate you taking the time to share your experience and hope to serve you again soon.

Best regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear c blake,

Thank you so much for your kind feedback!

We’re delighted to hear that you’re happy with the quality and feel it’s worth every penny. That’s exactly what we strive for.

We completely understand waiting for the right weather and the right moment to get it set up — we hope installation goes smoothly when the time comes! If you need any assistance in the meantime, we’re always here to help.

Best regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Fiona,

We’re sorry to hear about your concerns and understand how worrying it can be when you believe part of your order is missing.

After reviewing your order, the remaining parcel sent via Evri is showing as delivered and signed for on the 24th. Our customer service team has contacted you to confirm whether you have now received the package or if further investigation with the courier is required.

If the parcel has not been located, we will of course raise this directly with Evri to resolve the matter as quickly as possible.

Please kindly respond to our latest message so we can assist you further. We’re committed to ensuring this is fully clarified for you.

Kind regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Lan,

Thank you for your detailed feedback!

We’re really pleased to hear that you found the shed well made and sturdy, and that everything aligned properly during assembly — that’s great to know.

We also appreciate your comments about the instructions. Feedback like this is genuinely helpful, and we’ll certainly pass it on to our product team as we’re always looking for ways to improve.

It sounds like you made great progress getting it erected in around three hours — well done! If you ever need any further assistance, we’re always here to help.

Best regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Richard fryer,

We’re very sorry to hear about your delivery experience.

We completely understand how important it is to receive an approximate delivery time, especially when no one is home. We also appreciate how frustrating it must have been to only find out via your neighbour that the parcels had been left outside.

Delivery time notifications are typically provided by the courier, and we’re sorry if this communication was not handled as it should have been on this occasion. We will raise this with the delivery partner to help prevent this from happening again.

Thank you for bringing this to our attention.

Kind regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Lisa FF,

We’re very sorry to see your continued frustration and understand how upsetting this situation must feel.

To clarify, once your order had been dispatched it was not possible to cancel it immediately. However, as soon as we received your request, we contacted the courier to arrange a recall. The parcel has since been successfully returned.

At present, we’re unable to issue the refund directly because a chargeback has been opened with your payment provider. When a chargeback is initiated, the transaction is placed under review by the bank, which temporarily prevents us from processing a standard refund on our side.

Our customer support team has contacted you with the necessary information to help resolve this. Once the chargeback process is updated or closed by your payment provider, we will be able to proceed accordingly.

Regarding the review reminder emails, these are typically sent automatically by the review platform after a purchase and are not manually triggered by us.

We remain committed to resolving this matter and kindly ask that you follow the guidance provided by our support team so the refund can be completed as quickly as possible.

Kind regards,
Breeins

Respuesta de Breeins

26 feb 2026

Dear Ryan,

Thank you so much for your kind words!

We’re delighted to hear that you’re happy with both the product and the customer service. Providing great quality alongside great support is exactly what we aim for.

We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.

Best regards,
Breeins

Respuesta de Breeins

29 ene 2026

Dear Andrew Hollick，

Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the delivery of your order. If you ever need anything else, don’t hesitate to reach out!

Best regards,
Breeins

Respuesta de Breeins

23 dic 2025

Dear SIMON MAHONEY,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. We look forward to serving you again soon!

Best regards,
Breeins

Respuesta de Breeins

17 dic 2025

Dear K Elphick，

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service and that your delivery arrived as promised. Your feedback means a lot to us.

If you ever need assistance in the future, we’re always here to help!

Best regards,
Breeins

Respuesta de Breeins

5 ago 2025

Sorry for any inconvenience caused to you. Since we can't locate your order, could you please contact our customer service team (email address: service@breeins.co.uk) to solve your problem? Many thanks.