Bristol Water / Wessex Water have been very helpful to me in the last year or so. On one occasion we returned from holiday to find that our sewer was blocked due to as neighbour. Wee called out a co... Ver más
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Consulta las opiniones de los clientes
I just wanted to leave some really positive feedback for Karen N, who was absolutely fantastic when I contacted her regarding my water bill. I’ve been living in my property since February and, hav... Ver más
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WHY ARE BILLS SO HIGH ????? This allfull company are wasting money rolliing out tec that dosent work and will not be to any coumster advantage . WHY WHEN THE COST OF LIVING IS SO HIGH ARE BILLS... Ver más
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I would like to give a special 5 star review to Becky for all her help with sorting out my mother in law’s water bill. My mother in law’s English isn’t great, but Becky was incredibly patient... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Información de contacto
Bridgwater Road, BS13 7AT, Bristol, Reino Unido
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3,6
Medio
140 opiniones
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Ha contestado el 87% de las opiniones negativas
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Excellent service
Every single time I have had to phone Bristol Water company I have always received first class service. The staff that answer the phones are always so very helpful and very informative... They are the best by far with their customer service skills and I have never had that experience with any other company... So hats off to you all for doing a fantastic job..
12 de agosto de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Julie,
Thanks so much for the lovely review! We really appreciate you taking the time to share your experience with us.
It's great to hear that you've consistently found our service and support to be excellent. We work hard to make sure all our customers feel supported, so your feedback means a lot. Kind regards Lorna
I rang Bristol Water today to ask a few…
I rang Bristol Water today to ask a few questions about my water supply and my new meter.
I spoke to Gabby who was extremely helpul,friendly,polite and very knowledgeable.
Bristol water and it's customers are very lucky to
have someone like Gabby to be working for them.
Thank you Gabby.
Nigel Annett
8 de agosto de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Nigel,
Thank you so much for your kind review! It's wonderful to hear that Gabby provided you with excellent service. I've already passed your comments along to her, and I know she'll be thrilled to hear your feedback.
If you need anything else in the future, please don't hesitate to reach out!
Best,
Lorna
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
3 de julio de 2025
Opinión espontánea
Respuesta de Bristol Water
Thanks for the lovely review, Edie! It's wonderful to know Oscar was so knowledgeable and friendly in assisting you. If there's anything else you need, don't hesitate to reach out to us at 0345 600 3600 (Monday to Friday 8am-6pm, Saturday 9am-1pm). Lorna
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
Online payment
3 de julio de 2025
Opinión espontánea
Respuesta de Bristol Water
Hello Bogdan, thank you for taking the time to leave us a review. I'm sorry that you had trouble making payments online.
I’m glad we had the chance to speak on the phone last week and I can confirm that your Direct Debit is now successfully set up.
If you need any further help, please feel free to call us directly on 0345 600 3 600 (Monday to Friday 8am to 6pm and Saturday 9am to 1pm). Leanne
Name change
I was speaking to an agent Stephen this morning who was super efficient providing gold class customer service. He dealt with my enquiry easily and I was so happy with the service he provided. Excellent!
10 de junio de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Anita,
Thanks so much for your lovely review and kind words! Stephen was thrilled to hear that you felt your experience to be efficient and that he delivered a "gold class customer service."
Please don't hesitate to reach out if you need anything in the future!
Thank you
Lorna
Andy was great!
Andy was great!
I explained I received a letter saying I was in credit and Andy issued a refund, to be with me in 5 working days! Lovely start to the month and a nice interaction with a company who's job it is to take money, yet here I am getting a refund! Woohoo!! Thanks Andy, thanks Bristol Water!
2 de junio de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Joe, thank you for leaving us your review, it’s great to hear that you had such a nice interaction with Andy, and that we were able to contribute to a lovely start to your month. I will pass on your feedback. Please let us know if you have any further queries, we’re happy to help. Lorna
Leak outside our house reported 15th…
Leak outside our house reported 15th May very little response. Sunday we lost pressure and water this was also reported no response. We can hear the leak in our house and the neighbours homes. The water bill continues to go up and the service quality goes down. Absolute disgrace
15 de mayo de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Adam,
Thanks for getting in touch and sharing your concerns. We understand how worrying it must be to deal with a worsening leak, especially now that it’s audible and more severe.
As discussed yesterday, we’ve escalated your case and are planning a visit today, barring any unexpected operational issues.
We’ve also emailed you our leakage policy and an allowance form. Once the leak is repaired, you can complete the form for us to review a possible reduction in charges for the lost water.
We’re committed to resolving this quickly and appreciate your patience. If you need anything else, please contact us on 0345 600 3 600 (Mon–Fri 8am–6pm, Sat 9am–1pm).
Lorna.
Reported leak in early Feb and still leaking
So in BW reply closely monitored with no end date or target must surely be outside any allowable parameters in policy or procedure to stop leaks at the earliest , so this could be leaking for significant time unless BW use their powers to do the work and charge back to the owner of the property!!!
When does legislative procedure stop and sense kick in? NO EXCUSES its a leak and i believe has been leaking fir many many months before
In the meantime BW just keep putting our bills up and ignore areas that would assist in saving money
I walk past an area in Milton Road WsM and in February reported to BW a leak somewhat hazardous as icy conditions, BUT as it sits off the path it involves more issues, as to the pavement local authority do not do anything
We are near end April and the leaking still continues and still no repair
THIS IS NOT HELPING OUR BILLS OR ANY CONCERN FOR SAVING WATER
I have escalated previously but still no repair - so why bother lets just keep racking up the monies claimed from our customers
and recently just across the road from this leak is another one actually from the meter area, that might get sorted sometime 🤷
Is it now time to advise Consumer Council for Water? As apparently BW are high on list of best leakage management !🤷 I will give it a few days then raise complaint further as internal BW escalation has failed
10 de febrero de 2025
Opinión espontánea
Respuesta de Bristol Water
Thank you for taking the time to leave us a review and voicing your concerns about this leak. This leak is being closely monitored and the relevant action in line with our policies and procedures are being followed to ensure this leak is repaired. I want to assure you our teams are working closely together to resolve this matter. The second leak you have reported has been logged with the appropriate team for investigation and repair. If you have any further questions, please don't hesitate to contact us we're always happy to help. Helen
Very impressed with the service I received.
In a world where many companies do not care about giving good service I was very impressed with Bristol Water. My call was answered very quickly. The person I spoke to was extremely knowledgable and helpful.
11 de abril de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Richard, I am so pleased to hear that we were able to help and provide the information you needed. Providing good customer service is very important to us and we love to hear feedback from our customers, so thank you for taking the time to leave us a review! Please let us know if you have any further queries, we are always happy to help. Helen
Lovely customer support
I just called and spoke to the delightful Karen. She was not only very professional but we also managed a laugh while setting up the account. She was knowledgable and polite. TBH anyone who laughs at my little jokes is 5 stars. Thank you for the service.
13 de marzo de 2025
Opinión espontánea
Respuesta de Bristol Water
Good morning! Thank you for taking the time to leave us your kind review. I am so pleased to hear Karen was able to help and she found your jokes so funny 😀Please don’t hesitate to get back in touch with us and we will be happy to help. Tania
Such kind and sympathetic customer service, cannot fault.
I was put through to Nadine at Bristol Water and she was so friendly, went out of her way to support me with my query and it was resolved so easily. I felt very reassured, she was sympathetic and so kind. Everyone I have spoken to at Bristol / Wessex water over time are always really polite and kind. Some places don’t show sympathy at all.
They definitely have the customer at the forefront of their mind! You cannot fault them.
11 de marzo de 2025
Opinión espontánea
Respuesta de Bristol Water
Hello Jessica, thank you so much for your lovely review. I'm so glad that you found us to be helpful and kind, and that Nadine was able to reassure you and provide you with the support you needed for your query. I will make sure your kind words are passed on. If you have any further questions, please don't hesitate to contact us. Helen
Bill arrived with an extra £10.15 per…
Bill arrived with an extra £10.15 per month increase. Extreme to say the least especially with hard tap water, that effect taps, kettles etc, also unsuitable for drinking tastes vile, I have always bought bottled water & will continue to do so. Don’t bother ringing the struggling to pay your bills telephone number to ask if they can do as other companies do & pay your monthly direct debit over 12 months which is normal as opposed to their 10 months, as all they will advise you is that’s not possible unless you have a water meter installed, absolute nonsense & a complete rip off rise of £101.50 per year increase & NO I don’t want a water meter.
10 de marzo de 2025
Opinión espontánea
Respuesta de Bristol Water
Good afternoon, Clare.
Thank you for sharing your feedback and I'm sorry to hear you're unhappy about the recent price increase, we understand that these changes can be unwelcome. We've created a page on our website that explains, in detail, about why our charges have risen and how it will help us to improve our services for you.
You can check the water quality in your area on our website, if you remain concerned, please get back in contact with us and we can arrange for further testing.
I appreciate you do not want to discuss the benefits of a water meter, however, if you change your mind and would like to discuss your options further, please call 0345 600 3 600 (Monday-Friday 8am-6pm, Saturday 9am-1pm), we’d be happy to help.
Helen
Cher's customer service at Billing was fabulous
I just switched to Meter Billing and I rang the Billing Department to query about my direct debit situation. Cher, the customer adviser was patient and thorough with her information and advice. Her professional approach made me feel that I was actually a valued customer. Well done Cher!
6 de marzo de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Winnie, We're absolutely thrilled to read your wonderful review! Thank you so much for sharing your experience. It's fantastic to hear that Cher's excellent service and professionalism made you feel like a valued customer – that's exactly the feeling we aim to create for everyone. We truly appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Lorna
All staff very polite and helpful
Great call handlers very polite and helped me when moving to a property without a water meter. Then had a lovely engineer come out who helped us.
21 de noviembre de 2024
Opinión espontánea
Respuesta de Bristol Water
Hi Chloe, thanks so much for your lovely review! We're thrilled to hear you had such a positive experience with our call handler and engineer. We're always here to help, so please don't hesitate to reach out if you need anything in the future. Lorna
Stephen was very helpful with a bill…
Stephen was very helpful with a bill query. Many thanks
28 de enero de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Helen, thank you so much for your lovely review! We're thrilled to hear you had a positive experience with Stephen, we'll make sure we let him know. We really appreciate you taking the time to share your feedback.
Please don't hesitate to contact us if you need anything else at all.
Sarah
Poor and slow workmanship
We notified them of a leak outside our property that was flooding the road and path. They came and inspected a few days later and informed us work would start the next day, this didn't happen for several more days. The work progress was very slow, left the road and my driveway in a right mess with the path badly repaired and the turf in a right state.
20 de enero de 2025
Opinión espontánea
Respuesta de Bristol Water
Hello Simon, thank you for sharing your feedback with us. I apologise for the delay in addressing your leak and I'm troubled to hear about the condition of your property. Unfortunately, I couldn't find any contact information for you, as I would have liked to discuss this matter in more detail. Please feel free to reach out to us at 0345 600 3 600 (available Monday to Friday, 8am to 6pm, and Saturday, 9am to 1pm). I would be happy to investigate this further for you. Lorna.
Hannah was lovely...
Hannah was lovely.... she was extremely helpful when I called to swap my water billing over to my new home, she made the experience easier than I expected :)
23 de enero de 2025
Opinión espontánea
Respuesta de Bristol Water
Hi Karen, thank you so much for taking the time to share your feedback! We know that moving can be stressful, so we strive to make the address change process as easy as possible. I'm delighted to hear that Hannah was so helpful and that you had such a positive experience. We wish you all the best in your new home! Thanks again, Lorna
Very good indeed.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Bristol Water
Good morning Peter and thank you for taking the time to leave us a review, it is lovely to hear you had a very good interaction with ourselves. If there’s anything else we can help with, please don't hesitate to get back in contact with us, have a Merry Christmas, Lorna
Absolutely shocking service from…
Absolutely shocking service from Bristol Water. Received a Bill showing 4 times normal consumption. I challenged it and was told to check the meter in the street and given the meter number. A retired person on his hand and knees checking for a meter number that wasn’t there was not ideal. The earliest appointment would be in a couple of weeks for someone to come out and check. On Monday a guy did come out and told me the meter was in fact over 3 miles away and he would update the system. I then called Bristol Water who informed me they didn’t have the correct meter reading. I asked could they please raise a complaint and was asked “What do you want from the complaint?” I asked for someone senior to call me. I’m still waiting….
10 de diciembre de 2024
Opinión espontánea
Respuesta de Bristol Water
Hi William, we appreciate you taking the time to share your experience. I am sorry that we didn't get this right for you and this is the not the service we strive to deliver. I understand we have now spoken with you to explain and offered a resolution. We'll make sure we take steps to prevent similar incidents in the future. Sarah
Brilliant service from excellent staff…
I recently had to contact Bristol water as I’d received a larger than usual bill.
The service I received has been outstanding .
Today I visited by Sam who cleared the chamber to the water meter and was super helpful in sorting the problem and providing me with the new correct reading . I then spoke to Jackie in billing , again , very helpful and friendly and no waiting in a queue to be answered .
Five star service ….. Thankyou
28 de noviembre de 2024
Opinión espontánea
Respuesta de Bristol Water
Good morning Nicky and thank you for taking the time to leave us your review. It is lovely to hear that you found our services super helpful and that the overall service has been outstanding. We pride ourselves on our warm voice approach to answering calls which means you get through to a human much quicker . If there’s anything else we can help with, please don't hesitate to get back in contact with us. Lorna
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