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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We have just had £44 taken from our bank account for membership renewal inspite contacting them twice that we didn't want to renew our membership after they sent an email that they were going to do th... Ver más

Valorada con 1 estrellas sobre 5

Auto renewal was applied to my account which I didn't know about. No advance warning about withdrawal. Payment was a 25% increase on previous year. I've tried to stop auto renewal without success.... Ver más

Valorada con 1 estrellas sobre 5

Didnt know about automatic renewal. Just cost £44 with no cancellation possible. Had to give up camper as husband had a stroke. Fuming

Valorada con 5 estrellas sobre 5

As always this company gives exactly what it says it will do! Fast, efficient, safe deliveries with a smile! A fun range of tastes from Britain and more items keep appearing on their website! THAN... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de alimentos
  2. Tienda de golosinas
  3. Tienda de conveniencia
  4. Servicio de entrega de comestibles

Escrito por la empresa

A family run business located in Kingston Ontario. Offering a large selection of British goods whether you are trying for the first time or are wanting a taste of home, we have the products for you. Free Kingston Delivery & Flat Rate Shipping Across Canada. Shop-Click-Delivered! Our reputation is your satisfaction....The Brit Stop is truly your British One Stop Shop!


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Poor customer service, in accurate info

Auto renewal was applied to my account which I didn't know about. No advance warning about withdrawal. Payment was a 25% increase on previous year. I've tried to stop auto renewal without success. It says I have to cancel the membership and then I will lose 365 days membership. Sounds like a fair deal I don't think!!!
Awful company. Tried 4 stops last year. Two pubs not open on the day of visit although advertised on app as open every day. One pub closed for good and last had been flooded and was closed awaiting refurb.
So a fairly useless membership. App not updated and incorrect info posted. Now it seems I'm stuck for another year. I'm actually thinking of reporting my Credit card lost so that next year they can't auto renew.
Tried to contact but talk to a bot .... Surprise , surprise. Waited in vain for a human

25 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

BritStop takes your money without checks.

Since I gave Britstops 1 star for taking my money without my authority and for asking me to rate a conversation I had not had with them, they have been in contact and have been very helpful. It is ApplePay which is the problem and they use PayPal. I have decided not to ask for my money back from ApplePay as it will be such a palava and PayPal washed their hands of the problem and said the withdrawal had been authorised by ApplePay. Britstops website is good, so we'll use some of their stopovers now we have had to join them. But beware pressing any buttons on your computer if you are looking at their site or your might find yourself committed to them too by mistake!

26 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Britstop taking money from account without permission

We have just had £44 taken from our bank account for membership renewal inspite contacting them twice that we didn't want to renew our membership after they sent an email that they were going to do this.There has been no reply from them except to say they've taken the payment today without our permission. We are contacting our bank as we were not told when we joined they would do this ,we thought it was a one off payment for the Brit stop book last year.

15 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have just got off the ferry from…

We have just got off the ferry from Portsmouth and had pre booked a Brit Stop at the Golden Lion in Southwick. It took about 15 minutes to get here. When we prebooked we asked if we could have a meal but as we were a late crossing the kitchen was going to be closed. The lady we spoke to was as helpful as she could be and said she would ask the chef to prepare a cheeseboard for us. A few days before returning home, we rang again to make sure everything was ok and this time we spoke to Greg, the manager who assured us there would be a meal waiting for us.
My word, what a meal we had. When we arrived to this charming pub in a lovely pretty village, we were greeted warmly by Greg the manager. The food was absolutely first class. The waitress was friendly and pleasant. Everything about this stay has been top class, we will certainly stay again and hopefully it will be earlier in the day so that we can sample more of the beautiful menu.
If you need a stopover don’t hesitate to try The Golden Lion

29 de junio de 2022
Opinión espontánea
Logotipo de Britstop

Respuesta de Britstop

Hi Susan, thank you for making a review. Unfortunately, you have sent your review to the wrong BritStop, we are a British convenience store in Canada. We, sadly, have had to close our business indefinitely due to global supply chain issues. It sounds like you had a fantastic experience with the 'other' Brit Stop. All the Best, Alan

Valorada con 5 estrellas sobre 5

Perfect shopping experience!

I had a great shopping experience. I have a young teenage girl living with my family and being able to shop online/locally brings back some great memories of her home town.

Thank you.

7 de diciembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Pam, thank you so much for taking the time to review BritStop, it is much appreciated. We hope the goodies are enjoyed. Wishing you and your family a very Happy & Peaceful Christmas and New Year. Best Regards, Alan and Jo, BritStop

Valorada con 5 estrellas sobre 5

Great place for all our UK goodies

Great place for all our UK goodies. Great Service and free local delivery.

4 de diciembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Denise, thank you for your review. We great appreciate your support of our business. We hope that conditions improve with the supply chain next year for us to consider reopening BritStop. Thank you again & Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

always amazing and hope to see you…

always amazing and hope to see you 2022!

30 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hi Shannon, thank you for your review and kind words. We have appreciated your business & support over the last year. We hope for ALL our sakes there are better times ahead in 2022 and a return to some semblance of normalcy again. Our Best Wishes to you and your family for Christmas & New Year. Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

Very happy with product and pricez.just…

Very happy with product and pricez.just sorry you are closing for a while.look forward to ordering again in future.

28 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Elaine, thank you for your review. We've always focused on providing the best quality and freshest products we can. The current global supply issue has meant we can no longer be confident of products arriving promptly enough for our customers enjoyment, this has led to the difficult decision to temporarily close until we are confident that we can provide the best in quality for our customers. Thank you for supporting our business. Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

Great service

Great service, product is always evolving. Owners are very helpful and accommodating.

27 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Thank you Susan, we appreciate you taking a moment to write a review of BritStop. Providing a service above & beyond expectations has always been the most important element to our business. We are grateful for your support. Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5
Logotipo de Britstop

Respuesta de Britstop

Hello Tammi, Thank you for your review of BritStop. It's always encouraging to hear that our service has exceeded expectations. We appreciate all your support. Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

The order site is great and easy to…

The order site is great and easy to maneuver.
The products are good - of course.
Delivery is such a good thing to have and Alan & Jo are very friendly and obliging.
Can’t wait for the orders to start flowing well again.

24 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Rena, we greatly appreciate your taking the time to review BritStop and your kind words. We love bringing memories of home to our customers door. We believe you can't beat the personal touch! Hopefully next year will bring good news; getting Covid behind us all and a semblance of normalcy back into our lives again. Thank you for your support. Our Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, friendly and always brilliant correspondence. I live in England but my son and his family live in Kingston. I,ve always had very good service from Britstop.

20 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Linda, thank you for taking a moment to review BritStop, your kind words are much appreciated. It is so encouraging to hear our service & communication has met expectations. We enjoy bringing a little taste of home and memories to our customers. Once again, thank you. Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

Fantastic service most times same day…

Fantastic service most times same day delivery and great products

18 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Pauline, Thank you for writing a review for BritStop. We are so pleased to hear you are happy with our service & products. Treating our customers with the best we can offer is the most important element of our business. Thank you again and Best Regards, Alan and Jo, BritStop

Valorada con 5 estrellas sobre 5

Prompt online responses and service

Prompt online responses and service
Free local delivery
Products I couldn't find anywhere else

17 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello Pam, thank you so much for taking the time to review BritStop. Providing the best in customer service is the most important element to our business, prompt communication is a key part of this service. We are looking forward to delivering your order at the weekend. Thank you once again for supporting our business venture. Best Regards, Alan & Jo, BritStop

Valorada con 5 estrellas sobre 5

Great service

Great service, good to see so many familiars products, I’ll be back, especially if you can find Moments !

7 de noviembre de 2021
Logotipo de Britstop

Respuesta de Britstop

Hello, Thank you so much for taking the time to review BritStop. We are so pleased to hear you were happy with our service. We look forward to being of service to you again soon and we will try to get Moments in for you. Take care & stay safe, Alan & Jo, BritStop

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