Brown Thomas Opiniones 

Very good customer service, both online and in store.

Lady was very helpful for picking out a gift for my moms birthday

I went in to buy Nespresso Pods, and the guy I was dealing with was so warm and welcoming. He was very professional and dealt with me accordingly. His name is Roake and definitely a down to earth guy,He was very respectful and made it a lovely experience for me.

Thank you to Sarah for sorting out my loyalty points. She was so prompt in replying to my query, and follow-up emails.

Shopping in brown Thomas cork and a male staff member on the homewares floor farted while I was purchasing items. I was appalled, complete lack of manners and awareness of surroundings.

Ordered a present for my daughter and absentmindedly gave wrong eircode. After an unsuccessful request to redirect parcel with An Post, I contacted Brown Thomas. Their representative (Conor) was extremely helpful. He did everything in his power to locate my parcel and when this failed he sent me a new order. Incredibly impressive. Well done BT!

Ordered click and collect. 20 days later I have heard nothing. Money gone from my account of course. No response to emails just an AI chat on the website that went exactly nowhere. I wouldn’t dream of going into the shop as they are either obnoxious or clueless in person. Do yourself a favour and order directly from the brands-far more efficient.

My issue with my vacuum cleaner was addressed properly, information given by Harry from Brown Thomas and Ileana from Shark customer service was very helpful and even helped me on how to do about it step by step ( Zoom link sent)...and problem was noted properly.

Had a fantastic experience with Laura going above and beyond to ensure I had the perfume I wanted. She really took customer satisfaction personal and got busy to get me the perfume as it wasn’t available in one store but was available in another. Also confirming that my voucher could be used there as well. The painstaking efforts were very much appreciated Laura

Well I am in shock! Orderer pair of New Balance trainers, which one of them, in my surprise badly worn. Trainers were discounted, but still with discount it was €120! It’s sad that I cannot upload pictures of the trainers. Plus I had to pay for delivery both sides, which was another surprise. I would never think that shop like Brown Thomas would let send to customers badly worn items. Very sad and disappointed!

Update: why to ask to email if never replied? Emailed on 11 on July 2weeks after and no reply.

I was at the Trinny London counter in Brown Thomas Cork on a Thursday evening. I met Aoife. Her customer service was A1. She knew her products so well & assisted me in choosing the best products for my skin . She was such a pleasure to deal with - pleasant, professional & knowledgeable. The products on display were easily accessible, all were available and displayed impeccably. I will definitely be making a return visit & I hope to meet Aoife again.

Luba in BT Grafton Street was so kind and helpful. It was particularly busy today but she went out of her way to help us. Excellent customer service!

Excellent customer service team online.. go above and beyond

Many legends under one roof. If you are after posh brands then this is the go to place in Dublin. From top notch brands to affordable luxury......this is the one stop shop. Staff are nice and friendly. Highly recommend this place.

Excellent customer service experience, thank you Mimi for your prompt responses and for being so helpfu.

I like Brown Thomas, BT Blanchardstown is one of my favourite shop. I am pleased with the service, staff is friendly and very helpful. I like also the online shop, the site is very well developed and easy to use. I had a delay with receiving an order but after contacting the Customer Service, I received prompt assistance.
I totally recommend Brown Thomas !

I recently bought a product online that had an issue when it arrived. The response from the team was excellent. They quickly gathered the information and gave me a prompt and hassle-free refund.

I needed help in how to return some merchandise and sent in an inquiry via email since I was out of the country on holiday. Mimi responded in a timely, friendly and gave me all the helpful information that I needed.

Niamh @ Nars on Grafton Street completely saved my face for a wedding tomorrow and also cheered me after a hard day of work. Such a kind and genuine person! And a fantastic saleswoman.

A quick response. Stress free communication. Issue efficiently resolved.