Every business needs Browny as Agent and shipper ❤️ I nearly lost 100s of pounds to a shop I buy irons from in UK 🇬🇧 BROWNY stood in and did all the police reports to make sure my money is re... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... Ver más
La empresa ha respondido
One of the experiences I would like to share is your proper storage of items right from collection to its final destination,I was in a hurry and forgot to seal some of my shower gel but I bet you none... Ver más
La empresa ha respondido
Amazing service, Goods arrived 3 days earlier than expected 👍, staff are very friendly both uk and Ghana, and nothing was broken or missing which is the most important concern when shipping any item... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de despacho de mercadería
- Servicio de contenedores
- Servicio de mensajería y reparto
- Servicio de logística
- Servicio de mudanza y depósito
- Servicio de envíos
Escrito por la empresa
Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.
Información de contacto
Unit 4 Regents Court , SP10 5NX, Andover, Reino Unido
- 07412687214
- brownylogistics@gmail.com
- brownylogistics.co.uk
4,7
Excelente
890 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A+ Services
Timely delivery
Neat packaging
No damages
Prompt responses
31 de agosto de 2023
Opinión espontánea
Respuesta de BrownyLogistics
Fantastic! Thank you Attoh 😍
Reliability and efficiency
I had an excellent experience with this door-to-door shipping company. Their service was reliable and efficient. The delivery was on time, and my package arrived in perfect condition. The communication throughout the process was clear and helpful, keeping me informed every step of the way. I appreciated their professionalism and attention to detail. I would definitely recommend their services to others looking for hassle-free shipping solutions.
29 de agosto de 2023
Opinión espontánea
Respuesta de BrownyLogistics
We are pleased your experience with us was hassle-free Kwame. It is always great to know we are meeting expectations 😍
Second time using BL
Second time using BL, and they've always delivered on their promise. My boxes got delivered within time and just as it was collected👌👍. I strongly recommend BL any day, anytime.
29 de agosto de 2023
Respuesta de BrownyLogistics
Thank you for the fantastic feedback Eric, it is always a pleasure serving you 😍
Very Reliable Company
They are very efficient and reliable. You goods are safe with them. They will deliver on time as well. For packaging too they are excellent. Thank you team ✌️
17 de agosto de 2023
Respuesta de BrownyLogistics
Thank you for the great feedback Papa Ohemeng 😍
Respuesta de BrownyLogistics
Thanks for the great review Winnie 😍
Terrible experience this time. Sorry! Hope this doesn't happen again.
Terrible experience this time, unfortunately.
Clearing took forever.
I did not at all feel the personal touch, the human touch, the customer care I've known Browny for in the past, through out this remarkably inconveniencing wait.
I understand it was a challenge beyond your immediately control, but I felt like a robot just sent out updates every couple of weeks. I had to ask to understand even the basics of why I had to wait so long.
I have watched Browny become more and more rigid. Caring more about keeping to their systems than in helping me meet my needs.
1 star on this one, Browny. I still love Browny Logistics and I am hoping this was a one timer. I hope you improve on the human touch part.
Best regards.
14 de agosto de 2023
Respuesta de BrownyLogistics
Thank you for the review Joshua and it is unfortunate you did not feel the personal touch this time and we hope you will perhaps do in your future transactions with Browny Logistics.
You were provided weekly updates explaining that the FDA had changed their requirement and asked us to register a product prior to clearing the goods at the Port of Ghana and that we were working with the authorities to have this completed as soon as possible. You then asked for further details and you were supplied with a further detailed explanation therefore we do not agree with your conclusion of not getting information and having to ask.
Systems are in place for a reason and for someone in the same line of business; the Freight industry, we hope you will appreciate this perhaps better. Systems are in place to prevent the team from driving for over 2 hours to your pick up location in UK only to be told by your client that they were not available. This was a waste of resources for Browny Logistics- this wasted journey resulted because we accepted the booking from you using the HUMAN TOUCH and it cost us in fuel and staff time. We therefore had to insist on your next booking the right way to prevent further wasted journey from you and your clients.
Secondly, we also had to maintain a “rigid” process of payment with you due to previous delayed payment from your client, to the point your client again wasted the time of the delivery team in Ghana asking them to carry his package to his location on the day of delivery as he was going to the bank to facilitate payment- this was against our mode of operation however using the HUMAN touch we agreed to take the package whilst he made payment on the morning of the delivery. He lied to the team he was at the bank to facilitate payment, then told them payment had been made therefore they could deliver. You only then made contact asking for the bank details again after the team refused to leave the package until the payment he was insisting to have made was verified by the office. Unfortunately, the team had to return the package from Teshie, a wasted journey- twice from you.
You therefore understand why we needed to be rigid in our dealings with you and your particular client- an explanation which isn’t new to you because it was explained over and over again to you.
We do not agree with your 1 star rating however we accept this is your review of how you felt about the service you received.
We hope to serve you again in the very near future should you be willing to accept our terms of operating as you can appreciate that this is needed to function as a business. Thank you
Great Service
They were efficient, professional and they exceeded expectations with delivery timeframe. They gave us a step by step process of how they work and no pressure to use their services. Arrived at the booked time for collection and it was a very smooth and straight forward process from inspection of the shipment, invoicing and delivery. Will highly recommend and will definitely be using them from now on.
14 de junio de 2023
Respuesta de BrownyLogistics
Thank you for the fantastic review Debbie, we are pleased to have met expectations and we hope to serve you again soon 😍
Very efficient
Very efficient, reliable, reasonable prices,friendly staff and most of all fantastic compony
16 de junio de 2023
Respuesta de BrownyLogistics
Thank you for the great feed back Daisy and we hope to serve you again soon 😍
I love their loyalty and my parcel was…
I love their loyalty and my parcel was delivered on time and in good shape. I recommend BrownyLogistics to everyone who require shipping goods to Africa.
16 de junio de 2023
Respuesta de BrownyLogistics
Wonderful! Thank you Ruth, we look forward to your next shipment 😍
Respuesta de BrownyLogistics
Thank you Samuel 😍
Respuesta de BrownyLogistics
Thanks for the great feedback Josephine 😍
Quick and efficient pickup and onward…
Quick and efficient pickup and onward delivery. Received text message updates, on the progress of shipment.
Would definitely use again!
15 de mayo de 2023
Respuesta de BrownyLogistics
That’s great Betty, we look forward to seeing you again soon 😍
Great service
Well organised service from pick up to delivery. Good engagement with clients and providing updates regularly until delivery reaches final destination.
11 de mayo de 2023
Respuesta de BrownyLogistics
Thank you Susana, it is always a pleasure serving you 😍
Respuesta de BrownyLogistics
Thank you Abu 😍
Respuesta de BrownyLogistics
Thank you Mary 😍
I have been using this company for the…
I have been using this company for the past six years.
I love their professionalism and how they do their work.
I have never have issues with them.
We know things can always change and if it happens, they do everything they can to resolve it swiftly.
I have recommended them to friends and I will always do.
BrownyLongistics keep souring high as a company.
8 de mayo de 2023
Respuesta de BrownyLogistics
Thank you Janet, we appreciate your business and it is always a pleasure serving you 😍
Excellent service from start to finish
Excellent service from start to finish. I was kept informed of what was happening. Very good with timings. Friendly and efficient
10 de mayo de 2023
Respuesta de BrownyLogistics
Thanks for the great feedback Abena, here’s to many more trips to you 😍
Respuesta de BrownyLogistics
Thanks for the great feedback Vivian 😍
When Excellence and Perfection is made…
When Excellence and Perfection is made real. Best team ever. Good timing, perfect packaging, reliable delivery at all times.
5 de mayo de 2023
Respuesta de BrownyLogistics
Thanks for the great feedback Kwame 😍
Browny the Best
You do your work with dedication and care and that has built my trust for you.
Once my goods are with Browny i can go to sleep. That's the confidence reposed in your service
5 de mayo de 2023
Respuesta de BrownyLogistics
Thank you Matthew, we appreciate your business and we are honoured to be trusted with managing your shipment always 😍😍
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.