BSE has not only an amazing selection of products and wonderful sales, but also a great team in customer service. A product I ordered was out of stock but not listed as so on the website. The customer... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
They have so many brands to choose from! Amazing helpful customer service too! Won’t get my skin products anywhere else :)
I had an excellent experience with Skin Envie. Shortly after placing a late-night order, I realized I needed to make a change and contacted their customer service team. I was impressed to receive a re... Ver más
La empresa ha respondido
Horrible customer service. Took 3 weeks for the package to arrive. Wouldn’t let me cancel my order, wouldn’t price adjust. No promised samples. I very much regret doing business with this company. Do... Ver más
La empresa ha respondido
4,3
Excelente
20 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Amazing customer service!
They have so many brands to choose from! Amazing helpful customer service too! Won’t get my skin products anywhere else :)
3 de abril de 2026
Opinión espontánea
Love buying from this company
Love buying from this company! They offer a great selection of brands, wonderful incentives to buy at better prices and if a problem arises, their customer service is exemplary.
26 de marzo de 2026
Opinión espontánea
Excellent customer service who respond…
Excellent customer service who respond quickly and are eager to help make your online shopping a great experience.
17 de marzo de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you for your kind words & feedback. Creating a seamless and enjoyable online experience is at the core of our team's values, so it means a lot to hear this. We appreciate your loyalty and look forward to continuing to serve you.
The Boutique Skin Envie Team
Great products and service
BSE has not only an amazing selection of products and wonderful sales, but also a great team in customer service. A product I ordered was out of stock but not listed as so on the website. The customer service team were in touch with me right away and together the matter was resolved quickly and efficiently.
2 de marzo de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you for taking the time to share your experience. We're so glad to hear you’ve been enjoying our product selection and special offers. We appreciate your understanding while this item was unexpectedly out of stock and is temporarily unavailable from our supplier. We're happy our customer service team was able to resolve the situation for you. Thank you again for your loyalty. We look forward to continuing to serve you.
The Boutique Skin Envie Team
Great customer service
Great customer service. Quick,efficient and all done in a friendly manner no matter what the request or concern was. Highly recommended
5 de marzo de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Kathy,
Thank you so much for your kind words. Providing thoughtful, friendly service is something our team cares about, so it means a lot to hear that reflected in your experience. We really appreciate your recommendation and look forward to continuing to be part of your skincare journey.
The Boutique Skin Envie Team
Excellent experience with Skin Envie
I had an excellent experience with Skin Envie. Shortly after placing a late-night order, I realized I needed to make a change and contacted their customer service team. I was impressed to receive a reply the very next morning, and they handled my request quickly and without any hassle. The entire process was smooth, professional, and fully resolved to my satisfaction. Truly outstanding service — I will definitely order from them again.
26 de febrero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Christine,
Thank you so much for taking the time to share your experience. We’re so happy we were able to assist you quickly and make the change to your order without any hassle. Providing responsive, professional service, especially when timing matters, is something we take seriously, so your feedback truly means a lot to our team. We’re grateful for your trust and look forward to serving you again soon.
The Boutique Skin Envie Team
Very good product selection
Very good product selection, highly rated professional grade quality. Fast delivery. Highly recommended !!!
12 de diciembre de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Thank you so much for your wonderful review. We’re so happy to hear that you’re enjoying our selection of highly rated, professional-grade products and that your delivery experience was fast and smooth. Curating effective, science-backed skincare and getting it to you quickly is exactly what we aim to do. We really appreciate your recommendation and your support.
The BSE Team
Super Company With A Wide Variety of Brands
Have used this company numerous times …communication is excellent and delivery of products is always in a timely manner coming from Quebec to delivery in Alberta …like the option of the many different brands that are carried and prices are competitive…
8 de enero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Thank you so much for your continued loyalty and for ordering with us so many times. We’re especially happy to hear that your deliveries to Alberta have been timely and that our communication has met your expectations. We work hard to ensure every order, no matter the province, arrives smoothly and efficiently. It also means a lot to know you value the wide variety of brands we carry and our competitive pricing. We appreciate your trust in us.
The BSE Team
Je decouvre tellement de bons produits…
Je decouvre tellement de bons produits a plus petits prix🙏🏻 merci a toute votre belle équipe!❤️
4 de febrero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Bonjour Sylvie, Merci beaucoup pour votre si beau message. Nous sommes ravis de savoir que vous découvrez de si beaux produits à prix avantageux chez nous. Toute l’équipe travaille fort pour offrir une sélection de soins professionnels, efficaces et accessibles. Merci pour votre confiance et votre soutien. L’équipe BSE
The best place!
All the skincare products are in this website! Fast shipping and good prices!
17 de febrero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Marilyne,
Thank you so much for this amazing review. We’re very happy you’re enjoying the selection, the fast shipping, and our special events. We work hard to curate professional, science-backed skincare in one place, so it means a lot to hear that it’s making your experience easier and more enjoyable. We truly appreciate your support and your trust in us. The BSE Team
I had a problem with one of the…
I had a problem with the size one of the products I had received, and they solved the problem very nicely.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello Karina, Thank you so much for your kind review. We’re so glad we were able to resolve the issue quickly and smoothly for you. If something isn’t quite right, our goal is always to make it right.
We appreciate you taking the time to share your experience and for trusting us with your skin & wellness care. The BSE Team
Amazing customer service and amazing…
Amazing customer service and amazing products!!
11 de febrero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Katie, Thank you so much for your review. We’re so happy to hear you had a great experience and are loving the products. We appreciate you taking the time to share your feedback! We look forward to serving you again in the near future. The BSE Team
Trusted Canadian Beauty Retailer
I first ordered from Boutique Skin Envie because I was looking for an authorized retailer in Canada for ZO and Colorescience products.
I have now become a loyal BSE customer for multiple reasons: they carry many different brands, including for hair, body and wellness - not just skin; their customer service is amazing; and they have a great rewards program and frequent sales!
I’m so happy I discovered this Canadian woman-owned family company. - R
9 de febrero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Rebecca,
Thank you so much for taking the time to share this thoughtful review. We’re grateful you found us while looking for ZO Skin Health and Colorescience, and even more so that you’ve chosen to stay with us. It means a lot to hear that our brand selection, customer service, rewards program, and promotions have made a positive impression. As a Canadian, woman-owned, family-run business, building trust and long-term relationships with our customers is at the heart of everything we do. Thank you for your support. We’re so happy to have you as part of the BSE community and look forward to continuing to support your skin, hair, and wellness journey.
The Boutique Skin Envie Team
Very happy with my order!
I just got my first order from BSE and I’m really happy with my purchase. The free samples they include are such a nice surprise and good for a first time client like myself to try them out. Shipping was fast and delivered within 3 days from when I first placed the order.
Overall, I’m very glad I stumbled upon BSE and will definitely be ordering again in the near future.
21 de enero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you so much for your kind review. We’re so happy to hear you loved your first order with BSE. Our samples are one of our favourite ways to welcome new clients and help you discover products you might not have tried otherwise.
We’re also glad your order arrived quickly and that the full experience felt smooth from start to finish. We truly appreciate your support, and we look forward to having you shop with us again soon.
Warm regards,
The Boutique Skin Envie Team
One stop shop for all my skin care…
One stop shop for all my skin care needs! You can book a consultation with a esthetician, all from the comfort of your home. I thought she would recommend the most expensive items, and she didn't - everything was in my budget, and addressed my needs. My order shipped fast and I LOVED the samples, can't wait to try them.
19 de enero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you so much for this wonderful review!! We’re so happy to hear that the consultation felt easy, supportive, and aligned with your budget. Our goal is always to recommend what truly makes sense for your skin and your needs, without pressure and without overcomplicating it. We’re also thrilled your order arrived quickly and that you loved the samples. We hope you discover a few new favourites.
Warmest regards,
The Boutique Skin Envie Team
Such a great company!
Such a great company!
So many wonderful products . Staff is super helpful and extremely knowledgeable. I have aging skin concerns and they put together a skin routine for me that has been working better than any of my past products.
15 de enero de 2026
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hi Diana,
Thank you so much for taking the time to leave this review. We’re really happy to hear you had such a great experience with us, and even happier that your new routine is giving you better results than anything you’ve tried before. Supporting skin concerns is something we take seriously, and our goal is always to build a routine that makes sense for your skin and your lifestyle, with real results over time.
Thank you again for trusting us with your skin health. We truly appreciate your support and can’t wait to be part of your skincare journey going forward.
Warmly,
Boutique Skin Envie Team
Horrible customer service
Horrible customer service. Took 3 weeks for the package to arrive. Wouldn’t let me cancel my order, wouldn’t price adjust. No promised samples. I very much regret doing business with this company. Do not patronize this business, they do not value their customers and will treat you horribly. Well.ca has much better service.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear you were disappointed, and we genuinely regret that your order did not arrive as expected.
We also want to sincerely apologize for the delayed response on Trustpilot. We were not previously aware of this platform, and we would never want anyone to feel ignored or unheard.
We take feedback like this very seriously and would appreciate the opportunity to properly review your order, understand what happened, and support you in the best way possible. At this time, we aren’t able to identify the purchase based on the information shown in the review.
When you have a moment, please reach out to us directly at info@bskinenvie.ca and reference the Trustpilot review dated December 17, 2025, along with your order number. Once we have those details, we’ll investigate right away and follow up with you personally.
Thank you again for bringing this to our attention. We truly care about our customers, and we’d be grateful for the chance to make this right.
Warmly,
Boutique Skin Envie Customer Care Team
Has not fulfilled order after over a…
Has not fulfilled order after over a week.
Terrible customer service experience, no personal touch and just sends canned responses. No resolution offered over the terrible fulfillment timeline and lack of communication.
Sold out of an item and did not offer a refund until I reached out.
16 de agosto de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you for taking the time to share your experience. We’re genuinely sorry that your order and the communication around it left you feeling disappointed. That is never the experience we aim to provide.
We also sincerely apologize for the delayed response here. We were not previously aware of the Trustpilot platform and regret not addressing this sooner.
While we communicated throughout the fulfillment process, including updates on split shipping and supplier delays, we understand that the overall timeline and outcome did not meet your expectations. For that, we take responsibility. Our intention is always to be transparent and proactive, but in this case, we recognize that the experience still fell short and did not feel supportive or reassuring from your perspective.
We’re especially sorry that the resolution regarding the unavailable item did not feel timely or clearly handled. Customer care and trust are priorities for us, and we regret that this situation did not reflect that commitment.
Thank you for sharing your feedback. We take it seriously and use it to improve how we communicate and support our customers moving forward.
Warm regards,
Boutique Skin Envie Customer Care Team
Excellent service
9 de junio de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello,
Thank you so much for your kind review and for taking the time to share this. We truly appreciate your support, and we’re so happy to hear you had an excellent experience with us.
We also want to apologize for not responding sooner. We were not previously aware of the Trustpilot platform and are only seeing your message now.
Thank you again for choosing Boutique Skin Envie. It means so much to us, and we look forward to taking care of you again soon.
Warmly,
Boutique Skin Envie Customer Care Team
It’s all about making money
I started with a good experience that changed negative as soon as I asked for a specific thing. I decided I didn’t want to spend so much money on skin care. This company offers many good products though not cheap. I bought from them from a specific line. A Montreal company called Davincia, love their products but quite pricey, and too many steps. I get in touch with BSE to ask to use all the accumulated points 2152 for one last purchase so I don’t loose the points. After much back and forth they said no, it wouldn’t be fair to other clients. I understand their rules and regulations, though this is a one time ask because I am deactivating my account and never plan on buying from them again. So instead of loosing all the points, i accumulated through my purchases, I would rather use them.
But no!
I find that they lack customer service and lack interest to keep their customers or to even make their customers happy. It’s all about making money.
11 de marzo de 2025
Opinión espontánea
Respuesta de Boutique Skin Envie Inc.
Hello Adnana,
Thank you for taking the time to share your experience here as well. We would also like to sincerely apologize for the delayed response on this platform. We were not previously aware of Trustpilot and regret not acknowledging your review sooner.
We responded to your feedback on your Google review and want to reference that response here to ensure clarity and consistency. As shared previously, our Glow Society Loyalty Program is structured to remain fair and consistent for all members, and while we truly understood your request, we were unable to make an exception to the program’s redemption guidelines.
That said, we are genuinely sorry that this experience left you feeling disappointed or undervalued. That is never our intention. We truly appreciate the support you showed us through your past purchases and your engagement with our team.
Thank you again for your feedback. We take it seriously and use it to reflect on how we can continue improving the way we support and communicate with our clients.
Warm regards,
Boutique Skin Envie Customer Care Team
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