BTS Opiniones 

DO NOT ORDER FROM HERE‼️‼️‼️

I ordered items from this store, but they never arrived. Before I even received a notification about my package, it had already been returned to the sender. I contacted customer support, and now they’re saying they can’t do anything because I didn’t contact them within a month.

I would have been okay if they had at least refunded my money, but they won’t even do that. They also claim that my package is not with them, which doesn’t make any sense because the tracking clearly says it was returned to the sender.

Save yourself the trouble and don’t order anything from this store‼️‼️‼️

Team 136 Fast delivery, well informed on status

I ordered 2 BTS hoodies ($129US/$128US) & asked specifically if it was official merchandise not a replica. They replied "Yes, we are an officially authorized BTS merchandise retailer" When I received 1 of the 2 items it was clearly a fake. I had photos of the real item to compare the difference. I e-mailed them to get a refund & while they refunded one, they made no mention of the one I received. I went through PayPal to get a refund but paid $69CAD to return it which I am asking PayPal to have them refund that too. DO NOT BUY ANYTHING FROM THEM -unless you want fake items!!!

SCAM! I purchased an item through btsofficialstore.com and immediately noticed something was wrong when the payment went to ´´William Jame 8kx´´and the email in the receipt is ´´williamjamesrich..hotmail.com´´. Had to cancel my card and open a dispute.

Ordered on the 25th January and have still not received anything, not had a response to my email and now get a message to say my account cannot be accessed and they are opening a new site. Absolute joke quick to take money from customers and now have to dispute with bank to get a refund.

BTS MERCHANDISE OFFICIAL ..Scam be aware. I HAVE ORDERED 23RD Jan and order still not received and no response to any of my emails. Bunch of thiefs, plz be careful all. I will cancel with my crefit card.

BTS delivery company , avoid at all costs , unreliable, rude, unhelpf and totally unprofessional . Customer service is non existent , they dont deliver when they say , so you lose the delivery fee and when you have to rearrange because of their mistakes you’re charged again or the alternative which they offer straight away, is cancel and pay a cancellation fee. They make money either way even without delivering . Great way to earn money BTS and DUSK.COM use them and they offer you no support or back up either . They’re ok advertising on all social platforms but take your money and do absolutely nothing else other than let you down and blame BTS, DONT use either they’re a waste of money

I’m an artist and performer. I work as a singer, dancer, and songwriter, and I’m grateful to share my music to all my fans

stay away! iT IS A SCAM! Purchase item back in November 2018 and yet to receive the item. Tried to contact them but was given a generic automated response. No way of contacting them as there is no information on their website. Furthermore their instagram site has recently been removed. You have been warned!

I have bought the BTS `LOVE YOURSELF' white hoodie for an high quality. The website sell BTS merch for an amazing price and even though its so good I wish that the delivery was quicker. I understand that theres a lot of ARMYs out there who wants to buy BTS goods quickly before it runs out. However, I wish that the delivery was a bit quicker. Overall, the BTS official shop is an outstanding website. You can always trust good quality websites like this. and the website is so organized.
I 100% recommend this website instead of fake scam websites.

I bought the official BTS lightstick at the end of December last year. It was shipped out quickly (especially as it was around Christmas and New Years) and got to me a few weeks later. Problem was the top of the lightstick that needed to be removed to insert batteries was stuck and it would not open.

I emailed the store on their customer service email and asked if it would be possible to send the item back as it was broken and either receive a refund or get a replacement. I didn't receive a reply so I emailed again a few days later. I still didn't receive a reply so I opened a dispute with Paypal to try and get through to the store that way but they still didn't respond! Eventually after a couple of weeks I raised my dispute with Paypal to a claim as a final measure and the day after I raised the claim I received a refund from the store. I never received a message from the customer services or any acknowledgement of my complaint, only the refund. I would not recommend using this store and I certainly will never be using them again.