Bunchesandstems Opiniones 

Very disappointing – not as advertised

I ordered a beautiful bunch of flowers from Bunches & Stems for a friend and paid extra for additional stems. The arrangement pictured on their website looked full, beautiful and generous, and the website also clearly indicated that the flowers would be presented in a mason jar.

Unfortunately, what my friend received was extremely disappointing. The bouquet had approximately half the number of stems I had paid for and looked nothing like the arrangement pictured on the website. It was also not supplied in the mason jar as clearly indicated when I placed the order.

I contacted customer service to explain my concerns, but unfortunately their response was equally unsatisfactory. The only refund they were initially prepared to offer was for the mason jar, despite the fact that my main concern was the significant difference between what I ordered and what was actually delivered.

I understand that flowers can vary from the photographs, but this was far more than a normal variation. I paid for extra stems and expected the arrangement to reflect what was advertised.

Very disappointing experience, particularly when sending flowers as a gift. I would expect a florist to deliver something reasonably consistent with what the customer has paid for and what is advertised on their website.

Promised next day delivery and charged me $23 for it. Flowers were not delivered 3 days later despite numerous promises from customer service saying they would be delivered on time. Requested flowers not available so swapped out for much cheaper flowers. Ordered and paid for roses but didn't get them. Very unhelpful customer service and all I got was empty words and "we apologize for the inconvenience" Will never deal with again.

This business is as atrocious as described by every other review. It was unusual for me to not check reviews first but, alas, it was only once I got a phone call saying that “due to logistical reasons” my same day delivery would not be possible and when I then checked the tracking number and saw where it was coming from that I realised what a scam business it is. This did drive me to immediately send an email to the business so I could start building my paper trail to organise a chargeback through my bank. In the first email I recapped the phone call and the promise of delivery the following day, I also made sure to flag my concern about the product potentially not being delivered at acceptable quality (ACL Section 54) - I wanted to prepare in case they really did deliver the next day and the flowers were of terrible quality. In their response they committed to next day delivery which then failed to happen. The follow up email was a very firm and formal rejection due to their failure provide the service within a reasonable time (ACL Section 62) - the Australia post tracking info provided a wealth of evidence here on the run around they did. They then came back with an offer of the pathetic $30 store credit but as I had gathered the evidence I needed (basically the bank wants to see that you’ve tried to engage a refund through the seller) I haven’t bothered to respond. I know this is long winded but I wanted to help give a starting place for how to get your money back for the next person.

Late delivery for a birthday, will never use again. They do not care about the customer.

Very disappointed with my Bloomex order. The website did not clearly state that my address was outside their local delivery area, and I was promised same-day delivery. When the delivery was delayed, they promised a complimentary upgrade, but this was not provided. Unfortunately, the flowers also didn’t look fresh, with the roses already quite open. I wouldn’t recommend Bloomex based on this experience.

If I could give 0 stars I would.

Ordered flowers and paid for same day delivery. Received a shipping notification they are being delivered in 3 days time. Absolutely disgusting company.

Do not use them!!

One star is generous. This company is awful (if they’re even real!) I wish I had read the reviews before purchasing. The website looks legit, but my flowers were meant to be delivered Thursday, and unsurprisingly after seeing these reviews, they have not! They are “still in transit”. Even if that is the case, flowers delivered 5+ days late are not going to be in the “luxury” state that I paid for. They will likely be dead! I’m upset and embarrassed that I used this company for my Aunt’s 80th birthday. Thinking I was ordering from a reputable local florist based on my Google search and ending up with nothing but a dent in my bank balance and AI generated email responses. DO NOT USE THIS COMPANY.

Absolute disgrace of a business. I ordered the "Warm Embrace Unforgettable" arrangement (advertised as 19 premium stems) as well as a vase as a sensitive sympathy gesture for my grieving mother-in-law. What was actually delivered was an incredibly cheap, poorly arranged bouquet that was completely missing the premium stem count I paid for. It looked nothing like the elegant photo on their website. When I complained and sent photographic evidence of the pathetic arrangement my mother-in-law received, their customer service team tried to brush me off with a measly $30 store credit. When I stood my ground and requested a refund under Australian Consumer Law, they completely changed their story. They claimed their "internal warehouse and florist packaging photos" showed the order was perfect, refused to actually show me these alleged photos, and then spitefully revoked the store credit offer entirely. They take your money for a premium product, deliver a cheap substitute, and use scripted excuses about "internal photos" to avoid accountability. Look at the other reviews here-it is a repetitive pattern of behavior. I have officially escalated this matter to NSW Fair Trading for formal investigation. Avoid Bunches And Stems Australia at all costs.

I wish I had read the reviews before I ordered from this company, the flowers were nothing like the picture in colour or volume, just shoved in a little box and all screwed up. How can this company charge so much for such an inferior product and keep operating with so many negative reviews.

If I could remove the star I would
Absolutely disgusting customer service
Items not delivered refund refused
Poor communication to resolve issue
Ruined a birthday surprise
Phoned 4 times emailed 3 no adequate resolution , told items would be delivered and upgraded , which never occurred
Essentially they Stole my money and I believe it’s a SCAM operation
I have logged a investigation with my banking institution
Would not ever recommend

DO NOT ORDER FLOWERS FROM THIS COMPANY. they do not deliver what you want or when or where you want. My flowers were of less quality than I ordered, delivered late and not even to the address supplied. They were delivered to the local post office. I DO NOT RECOMMEND AND I WILL NOT ORDER ANYTHING FROM THEM EVER AGAIN.

⭐ 1/5 — Very disappointing experience with Bunches & Stems

I purchased a Birthday Combo I through Bunches & Stems Australia, paying a total of $126.91, including $24.95 for delivery. I placed the order through Bunches & Stems, however the order was ultimately fulfilled/sent through Bloomex.

Unfortunately, the experience was nothing like what I expected when ordering a birthday gift through Bunches & Stems.

The order was not delivered as expected. After delivery issues, the recipient was contacted directly and advised that the delivery had been rescheduled. I was also emailed confirming that the delivery details had been discussed with her and that she was expecting the delivery.

Despite this, the order was not delivered to her at all. Instead, it was sent to a post office in a cardboard box for collection.

I then had to drive approximately 1 hour and 20 minutes to collect the birthday gift myself, despite having paid $24.95 specifically for delivery.

When I opened the box, I was extremely disappointed. The flowers were packaged inside the cardboard box without what I considered an appropriate water source, and the chocolates/food items were loose in the bottom of the box rather than beautifully presented in the gift basket shown when I placed my order.

The finished product looked completely different from the Birthday Combo I believed I was purchasing.

This was supposed to be a special birthday surprise. Instead, the recipient was contacted, the surprise was spoiled, the delivery didn’t happen as promised, and I had to collect a poorly presented box myself.

I purchased and paid Bunches & Stems, so from a customer’s perspective, they are the business I trusted with my order. The fact that it was fulfilled through Bloomex doesn’t change the experience I had after purchasing through Bunches & Stems.

I supplied photographs showing the condition and presentation of what I received and requested a full refund of $126.91. Rather than refunding me, I was offered $30 store credit for a future purchase.

After an experience like this, store credit requiring me to purchase from the business again is not an acceptable resolution for me.

Had I known that my $126.91 birthday order would end up as flowers and chocolates in a cardboard box at a post office that I had to drive over an hour to collect myself, I would never have placed the order.

I have photos of what was advertised compared with what was actually received, along with the correspondence regarding the delivery.

Based on my experience, I unfortunately cannot recommend Bunches & Stems Australia.

Scam, Avoid at all costs, This company did not deliver flowers on booked day and did not notify me. When I contacted them they said we will deliver another day. I disagreed and requested a refund as I had needed them on the day requested. They flatly refused a refund and stopped communicating. I now have a case with ACCC my bank and Fair Trading. I now see all the negative reviews. How can this company continue to trade!?

I ordered flowers for my girlfriend who had just lost her mother and ordered a beautiful bright bunch of flowers and she got 1/3 bunch of flowers half dead and nothing that I ordered. These people are a shonk and I am still trying to get my money back. I ordered them and they were a day late. Someone phoned me to tell me they would be a day late in delivering and I asked where they were and she said Bankstown after the website says Australian company servicing southern highlands for 30 years then I find out they are in Asia. They tell me because the flowers were late they would provide chocolates or some gourmet biscuits and they were biscuits from Aldi. I was so embarrassed that my girlfriend received such awful flowers and biscuits from Aldi as she said she knew the biscuits were from Aldi. They were not interested in the fact that their flowers were nothing like their website and offered me a in store credit. Well no way would I want flowers from them. I am still trying to get my money back. They can’t speak English so it’s very difficult to deal with them. You go on the internet looking for flowers in the southern highlands and you get these people that are false advertising who they are. Please stay away from these people. They are dishonest and provide flowers which aren’t on their website with 1/3 of awful half dead flowers. What ever you do DO NOT BUY FLOWERS FROM THESE AWFUL DISHONEST PEOPLE.

Awful experience. This company is nothing but a scam and you should run a mile never ver use them.

Paid $110 for Lilly’s they sent $25 of broken cheap flowers and flatly refused to refund.

I have now commenced a complaint with ACL and ACCC

Flowers were sent from our company to an employee on the loss of a family member. The initial delivery was delayed but when they were delivered the flowers were wilted and the foam dry. The recipient complained to Bloomex care team who initially said a replacement would be sent but when followed up they reneged on that and said they couldn't offer a replacement because the delivery had already been made. After further emails they would only offer a store credit, not a refund. Store credit turned out to be for half the amount the flowers cost. Avoid Bunches and Stems.

If I could give no stars I would. They missed items from my order and then tried to tell me they were not included, when clearly on their website they were.

Whatever you do. Do not use this company. And the numerous AI emails that I received back from my enquires were just frustrating and not worth the grief. But Im sure that is what they banked on

Terrible service! I ordered for same day delivery and the delivery time was pushed back not once, but twice! Do not advertise a product or timeline if you know you cannot delivery! DO NOT use these people. When emailing with the team, I received automated responses that did not even bother reading what I was upset about. The customer service team kept saying they would only investigate any avenues of redress AFTER the flowers were delivered and if they were in a bad condition. Failing to acknowledge that the timeliness of the service being delivered was, and is, a core part of the goods! Ridiculous. AVOID at all costs.

***THIS BUSINESS IS A SCAM*** I truly don’t know how they’re still allowed to operate in Australia. I ordered the extra large (“unforgettable”) size Australian Native Flowers bouquet and instead my friend received a small bunch of withered pink roses and dahlias, a day later than I requested they be delivered. I was so embarrassed.
When I asked for a refund I was offered a “$30 store credit” - encouraging me to spend more money on their absolute scam of a website - because the minimum spend is much higher than that. Is this how they drive sales? So gross.
It’s really important people start lodging disputes with their bank and the Office of Fair Trading for this business. They shouldn’t be able to operate under Australian Consumer Law.

One week late and still waiting
Flowers are yet to be delivered.