Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Ver más
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Consulta las opiniones de los clientes
Unfortunately this company is a scam. I placed my order, money taken and no items sent. It's been weeks now. I contacted the company straight alway about the missing order. No reply, no acknowle... Ver más
I ordered two bottle holders and two racks in the 13th of July. I selected the 1-2 business days shipping option. On 17th July I was sent an email saying my order had been dispatched. But every day s... Ver más
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Ver más
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Información sobre la empresa
Escrito por la empresa
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Información de contacto
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Reino Unido
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,4
Medio
233 opiniones
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Good product no more wrires keepa the…
Good product no more wrires keepa the water bottle up right les drips
15 de mayo de 2026
Opinión espontánea
Respuesta de Buttercup Pet Products
Hi Elizabeth,
Thank you so much for your lovely review.
I’m really pleased to hear the holder is keeping the bottle upright and helping reduce drips. No more fiddly wires is exactly what we were aiming for, so it’s great to know it’s doing the job for you.
We really appreciate your support.
Thanks,
Jordan
Buttercup Pet Products
Love the bottle holder
Nice bottle holder, easy to use and I love the colour.
I had a question that was answered by the next day :)
8 de mayo de 2026
Respuesta de Buttercup Pet Products
Hi Mariann,
Thank you so much for taking the time to leave us a review.
I’m really pleased you love the bottle holder and the colour, and I’m glad we were able to answer your question quickly too. That’s exactly the kind of experience we want people to have with us.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
Respuesta de Buttercup Pet Products
Hi Lo,
Thank you so much for your kind review.
I’m really pleased to hear you found the product easy to use and that delivery was quick too. We really appreciate the recommendation.
Thanks again for supporting Buttercup.
Thanks,
Jordan
Buttercup Pet Products
Great product
Really good product, well made and easy to use. 1000x better than the metal wires the bottles come with. Will be recommending and buying another one at some point. Thank you!
31 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi Zoe,
Thank you so much for such a lovely review.
I’m really pleased to hear you’re happy with the quality and that the holder has made life easier compared with the metal wires. That’s exactly why we created them, so it’s brilliant to know it’s made such a difference.
We really appreciate the recommendation and would love to have you back when you’re ready for another one.
Thanks,
Jordan
Buttercup Pet Products
Replaced when i got the wrong ones
Replaced when i got the wrong ones. Very good service
2 de mayo de 2026
Respuesta de Buttercup Pet Products
Hi Yvonne,
Thank you so much for taking the time to leave us a lovely review.
I’m really pleased we were able to get the wrong items replaced for you and that you were happy with the service. We always want to put things right quickly when something isn’t quite right.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
No communication
Buttercup Pet Products do not reply to emails. Their customer service is non-existent. I emailed eight times using two different email addresses listed on their website, sent three social media messages (as they recommend) and have had no replies. They have missed the expected turnaround time between ordering and shipping as stated on their website. This is the worst experience I have had with a company for a long time. I have little faith that I will receive my order, and I will never use this company again. Ignore any Instagram advertisements or endorsements; it's not worth the stress.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buttercup Pet Products
Hi AJ,
I’m really sorry to read this.
Eight emails, multiple social media messages and no proper reply is absolutely not the level of service you should have received. I completely understand why this has left you feeling stressed and with little confidence in your order.
There’s no excuse for poor communication, especially when the dispatch time has already gone beyond what was stated. I’m genuinely sorry we let you down here.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — AJ” in the subject so I can make sure it’s picked up properly.
Thanks,
Jordan
Buttercup Pet Products
Brilliant products
Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle holders are so much easier to fill bottles and put straight back in and easy to fit. The hay holders are a tiny bit harder to fit but I done it by myself.
7 de abril de 2026
Respuesta de Buttercup Pet Products
Hi Nik,
Thank you so much for your fair and kind review.
I’m really pleased to hear you’re happy with the products and that the QR code instructions helped with setup. It’s lovely to know the bottle holders are making water changes much easier too.
I’m sorry the original colour issue caused a delay, but I really appreciate you still taking the time to share such positive feedback.
Thanks again,
Jordan
Buttercup Pet Products
Disappointed
Delivery was really slow and doesn’t fit great onto cage, is a bit lopsided and leans forward even though I have tried refitting a few times. Was fiddly to install at first. Overpriced for what it is when the wire the bottle comes with was doing the trick.
7 de abril de 2026
Respuesta de Buttercup Pet Products
Hi Charlotte,
I’m really sorry to hear you were disappointed.
The holder should feel secure and make things easier, not feel fiddly, lopsided or overpriced. I completely understand why the slow delivery added to the frustration too.
If you haven’t already, please do get in touch with us with a photo of how it’s sitting on the cage, as sometimes a small adjustment can make a big difference depending on the cage spacing and bottle size. That said, I’m sorry it didn’t feel right for you straight away.
Thanks,
Jordan
Buttercup Pet Products
The customer service was excellent
The customer service was excellent.
When I had to contact them regarding a missing component, they had a look and realised that I hadn't added to cage mount to my order, and it wasn't until afterwards I realised as well.
I ordered it through the link they gave me, and they were really helpful.
7 de abril de 2026
Respuesta de Buttercup Pet Products
Hi Melanie,
Thank you so much for such a lovely review.
I’m really pleased we were able to help work out what was missing and get you the correct cage mount link. It’s always appreciated when customers give us the chance to help, so thank you for that.
We really appreciate your support.
Thanks,
Jordan
Buttercup Pet Products
Great product for my Guinea pig cage
Great product for my Guinea pig cage. Makes changing the water bottle much easier.
31 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi Alison,
Thank you so much for your review.
I’m really pleased to hear the product is working well in your guinea pig cage and making water bottle changes easier. That’s exactly what we designed it for.
Thanks again for supporting Buttercup.
Thanks,
Jordan
Buttercup Pet Products
Awful transaction
Awful transaction, communication is so poor, I paid for delivery and on the website it states 3-5days but it took almost 3 weeks for my items to arrive. I would not recommend this company
17 de marzo de 2026
Opinión espontánea
Respuesta de Buttercup Pet Products
Hi Vic,
I’m really sorry for the experience you had with us.
If the website stated 3–5 days and your order took nearly three weeks to arrive, I completely understand why you were disappointed. The communication should also have been much better while you were waiting.
I’m sorry we didn’t meet the standard you expected, and I fully understand why this left you feeling unable to recommend us.
Thanks,
Jordan
Buttercup Pet Products
Still have not received order
25 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi Joanne,
I’m really sorry your order had still not arrived.
That’s not the experience we want any customer to have, and I completely understand how frustrating it is to be left waiting without a clear update.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Joanne” in the subject so I can make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Respuesta de Buttercup Pet Products
Hi Julia,
Thank you so much for your lovely review.
I’m really pleased you found ordering easy and had a good experience with our customer service. It also means a lot that you mentioned us being a UK company, as we’re proud to design and make our products here.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
Order unfulfilled
I don’t like to leave bad reviews, but as a returning customer who has made many purchases from this company, each experience recently has been worse than the last and I am beyond disappointed with the customer service. I really like these products; as a rescue, they make things much cleaner and easier for us and the animals in our care, but I have had a problem in some shape or form with every single one of my last few orders. Either components of the bottle holders have been missing, the dispatch date was very late and I had to reach out for updates, or in this most recent case, I’m without my order for over three weeks now and what long-awaited communication I’ve received from the company since reaching out on the 18th and twice since then in the last week, has not reassured me there will be a solution where I will ever receive this order. It seems things have really changed since I first started ordering from them and I’d be very reluctant to ever order again knowing I’m paying a lot of money for products that either don’t arrive or I’ll be anticipating some sort of issue with the dispatch and delivery. It’s a shame, as I want to continue using their products, but it’s become unreliable, stressful and time consuming trying to rectify issues that shouldn’t occur as frequently as they do. Extremely disappointing direction for this business. They’ve really let me down.
6 de marzo de 2026
Opinión espontánea
Respuesta de Buttercup Pet Products
Hi Gee,
I’m genuinely really sorry to read this, especially as you’ve been a returning customer and have supported us many times.
It’s incredibly disappointing to hear that your recent experiences have become unreliable and stressful. Missing components, late dispatch, unclear updates and an order still outstanding after weeks is not the standard you should expect from us.
I completely understand why this has damaged your trust, particularly when the products are being used for a rescue and help with the animals in your care. We should have made things easier for you, not more time-consuming.
I’m really sorry we’ve let you down. Feedback like this is difficult to read, but it’s important, and I’ll be taking it seriously.
Thanks,
Jordan
Buttercup Pet Products
I bought a water holder for my guinea…
I bought a water holder for my guinea pigs cage. I paid for express delivery. It didn’t turn up for a week and a half. And then when it arrived, half of the order was missing. They take days and days and days to even respond to any emails I’ve sent them will never be buying from them again.
22 de marzo de 2026
Opinión espontánea
Respuesta de Buttercup Pet Products
Hi Kelly,
I’m really sorry for the poor experience you had.
Paying for express delivery, waiting much longer than expected, and then receiving only part of your order is understandably very frustrating. On top of that, slow replies to your emails would have made the whole situation feel even worse.
I’m sorry we let you down with both the order and the communication. That’s not the level of service we want to give.
Thanks,
Jordan
Buttercup Pet Products
Perfect Bottle Holders
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place/secure the bottles with the wire. The holders make it very simple to slot the water bottles in and out place and snug enough too that our rabbits can’t pull them out. They did take a little longer to be delivered than expected but this is due to the courier. Other than that I would certainly buy again if needed.
4 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi KSinc,
Thank you so much for such a lovely and detailed review.
I’m really pleased to hear the bottle holders are working well for your rabbits and making it easier for your daughters to help with water changes. That’s exactly the kind of everyday problem we wanted to solve.
I’m sorry delivery took a little longer than expected, but I’m glad everything else was spot on and that you’d consider buying again.
Thanks again,
Jordan
Buttercup Pet Products
Too long to dispatch item
The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and never got a response. Not sure how likely I’d be to order again now based of this.
(It took 9 working days to dispatch it, I was waiting just over 2 weeks from purchase)
4 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi LF,
I’m really sorry your order took so long to dispatch.
I’m pleased to hear the hay rack itself was fine, but I completely understand that waiting over two weeks from purchase, especially without a reply to your chase email, would leave you unsure about ordering again.
The product being good doesn’t make up for poor communication or dispatch times, and I’m sorry we let you down on that side of things.
Thanks,
Jordan
Buttercup Pet Products
Great product
9 de marzo de 2026
Respuesta de Buttercup Pet Products
Hi C Rees,
Thank you so much for your review.
I’m really pleased to hear you’re happy with the product. We really appreciate you taking the time to leave us 5 stars.
Thanks again,
Jordan
Buttercup Pet Products
Water bottle holder fits quite well
Water bottle holder fits quite well. Looks like it should Last.
Delivery took a long time though given the delivery cost.
24 de febrero de 2026
Respuesta de Buttercup Pet Products
Hi John,
Thank you so much for your review.
I’m pleased to hear the water bottle holder fits well and feels like it should last. I’m sorry delivery took longer than expected, especially given the delivery cost, and I do understand why that would be disappointing.
We really appreciate your honest feedback.
Thanks,
Jordan
Buttercup Pet Products
Great bottle holder
Great bottle holder, makes changing water so much easier and the colours are gorgeous.
18 de febrero de 2026
Respuesta de Buttercup Pet Products
Hi Janet,
Thank you so much for your lovely review.
I’m really pleased the bottle holder is making water changes easier and that you love the colours. We put a lot of care into making the products practical but still nice to look at, so that means a lot.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
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