butters john bee - Sandbach Estate agents Opiniones 26

Another awful experience with BJB! We are selling a property through another Estate Agent in Sandbach. Our property was only listed on Friday afternoon yet first thing on Monday morning pre-10am, I received a call to enquire whether we were happy or wanted to change supplier.

I found this approach quite frankly unprofessional and very rude when the property had been on the market for less that 3 days...

Has put me off ever approaching BJB in the future and I will be advising all my contacts the same. Awful and embarrassing for them.

Repeatedly tried to view properties with this company had appointments refused as they have sufficient viewers. On one occasion I could only secure an appointment by contacting the vendor and they had them release more viewings.
They have refused to put offers to vendors, and on another platform denied this and fabricated an entire list of events that simply didn't happen.
On the latest, having made an appointment on 9/7 to view a property on 16/7, they called 10/7 to say the vendor would be unwell but we could view later the same day with another interested party! Presumably a recovery had been scheduled!!!
When this was refused due to work commitments, they bizarrely suggested the vendors could stay in bed whilst we viewed the rest of the house!!
I've never heard such bizarre nonsense from a so called professional!
Finally they made 2 unprompted and unwarranted calls to my husband about MY reviews, badgering him about the circumstances and why I'd felt it necessary to leave a "scathing" review. When I spoke to them, they entirely missed the point of why I was annoyed with them, further inflating the position.
Totally unprofessional company

My mum contacted the agency to enquire about a viewing. What happened next was disgraceful behaviour. The very next day an estate agent came round to her home, not with information about the property she was enquiring about (forgotten apparently) but with forms for her to sell her house. Despite saying several times she was just wanting to view somewhere, my mum, was coerced into signing "the boring paperwork" which was actually her agreeing to sell her home through them. Several times she reiterated that wasn't what she wanted and yet despite this the man persisted. She didn't fully understand what she was signing, but found herself feeling pressured into signing because it was just some "boring paperwork". Even asking her questions "would you put a for sale sign outside your house?" Her answer "well I don't know if I want to sell my house"..."yeah but if you did would you let us put a sign up?" She answered well yes if I was going to sell my house I would allow a sign up".... he ticks a box to say she's agreed for a sign.
This is pressure and coercion by any standards. Under no circumstances should anyone who is asking people to make complex legal decisions describe the decision they are asking someone to make as "oh this is just boring paperwork, just sign there".

My mum feels likes she's been stupid and taken advantage of and she's far from stupid. She's just the bad fortune of meeting a salesman devoid of ethics.

Thankfully she was advised by someone calling the next day she had a 14 day cooling off period and has cancelled the agreement to sell her home through them.

Be wary to vulnerable people wanting to make viewings through this estate agent. Certainly no one in my family will be using them again

I was disappointed with my experience at BJB. I felt there was a lack of accountability around a clerical error that led to unexpected fees. As a client who also used their recommended solicitor, I expected a higher standard of care and transparency, especially given the significant amount of money paid in fees. Unfortunately, this has left me dissatisfied with the overall service. I have tried raising this several times with them and been dismissed each time. Such a shame, as the front of office staff work so hard.

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Butters J Bee have been a really efficient and pleasant company to sell our property with and we recommend them wholeheartedly. Melissa, Natasha and the team have been great to deal with and we thank them very much for all their hard work.

Excellent service from start to finish with the sale of my property recently.
Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout.
I would highly recommend their services.
Andy

We used BJB in Sandbach to sell our home.

We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates.
They went above and beyond to get our house sale completed.

From start, very experienced fast moving. My house details and images were very professional. I sold and purchased all within 9 days . Excellent service

Had a very stressful time thinking of how to sell my late mother's home.A phone call to George soon put me at ease and from then on things went wonderfully.A great team with Ruben assisting and always being there if I needed to talk about things.The sale went brilliantly with no hassels.A fantastic team who made the sale stress free.Thankyou to you all

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Excellent service from start to finish. Great support from Natasha & Ruben throughout . The process was very stressful but they were on the end o& the telephone and kept me informed when they were chasing other professionals. Very friendly, efficient & professional team.

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

BJB sold our house in February of 2022.
From the start, the level of service from the entire team was impeccable.

George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.
Natasha even contacted us out-of-hours with an emergency, when we were away.
Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.

We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.

Many thanks

I would very much like to thank BJB in Sandbach for the sterling work on my Mum's house sale. From the initial valuation and follow up information to completion, the service was both professional and personal.

Every time I rang the office, staff were helpful and courteous but I would particularly like to thank Mark for his advice at the beginning of the process and Rueben for his calm, pragmatic and friendly handling of the sale; it made a very emotional process much easier than it would otherwise have been.

From start to finish the staff at Butters John Bee in Sandbach have been caring and seen me through a difficult time selling my mother's property after her recent death.
I would like to say especially how Reuben Gittings has dealt with my 'phone calls so efficiently always getting back to me without delay with any queries that I may have had. A pleasure to have received such good care from him and I wish him well for his future career.

I have recently sold a property through BJB Sandbach.
They are professional as well as caring. From first meeting the valuer Mark, this was always going to be a good experience. We were kept informed at every stage without feeling pressured or rushed. Their advice was always spot on. Our sale completed within 3 weeks. Can't thank them enough.

I experienced a smooth, efficient professional service from the team at Sandbach with particular thanks to Reuben who was unfailingly polite and helpful and for whom nothing was too much trouble. I should like to wish the whole team a very merry Christmas and happy New Year

The whole team were extremely kind and professional throughout the whole process. We felt very well looked after and can't thank the team enough.