By Amica Opiniones 279

I’m so impressed with this brand! My order was shipped out incredibly fast, and they really went above and beyond to get it sent ASAP. The customer service team was so friendly and helpful throughout the whole process, which made the experience even better. And the products? Absolutely amazing, exactly what I was hoping for! I couldn’t be happier and will definitely be ordering again!!

Not impressed with the quality of the item. The returns policy allows for store credit only and it takes weeks for items to be processed. Not reliable if you are buying something for a specific event. Found customer service unhelpful when dealing with delays. Avoid, there are plenty of other stores who will process your order quickly and offer a refund if any issues.

I ordered jewellery. Delivered in bag. No protective packing. As a result when I opened it was damaged. There was no packing list in package just their paper ad.
They said they will not refund or replace item.
Buyer beware. Do NOT buy from them.

Seriously unhappy. They were good enough to receive my money. Not in delivering the goods. Unprofessional customer service.

WARNING - DO NOT PURCHASE FROM THIS BUSINESS, EVER.
Expect delays / No communication / being lugged with extra shipping costs & No accountability.

If you want to experience them taking your money to pay for additional shipping, gross lack of communication & your order not being delivered on time & then when they take responsibility for their error it’s too late & they don’t even offer you express shipping for their mess up because they blame it on their “small team” - then go ahead and order from here it’s the place to experience it all.

I made an order on 19/3/2026
Order was delivered and received to me on 23/03/2026 then was promptly returned back to the post office for an exchange for sizing on the same day - 23/03/2026.
On 26/03/2026 I received an email from Byamica to say my exchange is almost complete as they had received my order back at the warehouse - I just needed to pay for postage for my order to be sent back to me (which is of itself is another issue.. when I paid my initial order I paid what they call a free returns and shipping protection… do yourself a favour and don’t pay for it cos they’ll lug you with having to pay for your order to be shipped again)
So I paid the additional $10 postage on 26/03/2026 because I needed my dress in time for Easter. When I didn’t receive any updates about my order by Saturday I started to email them. Then out of pure desperation when I had not received any shipping confirmation by Tuesday 31/03/2026 I tried to call and email them relentlessly and to no avail. None! No call back, no communication! So frustrating!!
Today 2/4/2026 a whole week after countless emails on my end & unanswered phone calls following up the status of my dress, THIS WAS THE response I was given (via email) -

“ We apologise for the delay this had taken,
We have been investigating this further with our Return and Warehouse team, and our Returns Officer had raised there had been an issue with the garment however upon further investigation we had found this to be a miscommunication and it had been processed”

WHAT A LOAD OF RUBBISH. I quite opened the package when it was delivered, tried it on realised it wasn’t the incorrect size & returned it to the post office within the hour. So being told there “may have been an issue with the garment” is insulting. The ribbon draped across the bloody dress is still in tact.

So due to the miscommunication within their warehouse I now am without a dress for Easter and I can’t even ask for a refund because their company policy won’t give refunds even though the ACCC says businesses cannot refuse refunds! And to be honest after this whole mess I don’t even have it in me any more to deal with them. They’ve caused me so much stress.

So now I’m out of pocket because I’ve had to make alternative arrangements & order another dress from somewhere else all because they couldn’t let me know there was a “miscommunication within the team”. I’m disgusted. They couldn’t even express ship it knowing it was their error & I needed my dress for Easter. So now it’s 8/4 and I’ve only just received notification that it’s being delivered today.
UNPROFESSIONAL. NO ACCOUNTABILITY.
Rest assured I’ll do everything I can NEVER to recommend this place. Don’t waste your time.

I recently bought a number of items. I needed to return one item and tried contacting them several times over two weeks. I finally received a response telling me to follow the returns process. This involved not only paying for return postage, but an additional fee to secure the exchange item! What a rip off!! I will not be buying from them again. Very disappointing.

I bought two dresses for an event with the expectation of returning one item. On arrival one didn’t fit and the second I did not like how the style sat on me. I went online to process the refund within 24 hours of receiving the parcel in the mail and have been told I can only get a store credit. This was not obvious on their website at all. Extremely disappointed!

VERY unhappy with this company.
Firstly, their sizings are way off to the point where you buy your normal size and can’t fit your head through the garment.
The quality of the clothes - appalling
What’s the cherry on top? The fact that they don’t offer refunds and only offer you a store credit which goes against Australian laws.
When I reached out to them via multiple emails they didn’t respond.
I am going to take them to fair trading

I purchased 2 pairs of shoes. The sizes are not consistent. I purchased the size 38 in "Angelmay Slingback White Heels which fit perfectly. The second pair "Matilda White Iridescent Rhinestone Heels" also a size 38 and they are too big. They are lovely shoes but considering each pair is close to $100 each, there is no leather on them whatsoever, which means they won't last long. Because they are plastic and synthetic I'll probably get a couple of wears from them

BUYER BEWARE
NO REFUNDS FOR RETURNS. ONLY STORE CREDIT OR EXCHANGE

Wouldnt bother shopping here, some peices are decent but considering tge price you pay, you would expect qaulity! Received my dress for an event, the qauilty looks like its from shein was even super crinkled like how Shein send their items. Yeah not impressed I only purchased as I had to use my store credit from a previous return, Note: they do not refund, store credit only which is a actually outragoues! Never shppping here again not worth the drama

Good quality clothes. Breached their terms and conditions regarding store credit. Didn’t issue a store credit within stated time frame and are now ignoring my emails. Have raised with Consumer Affairs and the ACCC.

I returned my order in November and returned the entire thing. Two months later, they are still holding $230 of my money. I haven’t been issued a credit or refund.

Despite having all items returned, I was later asked to “confirm” whether I had sent everything back, even though they already had the full return. Communication has been slow and inconsistent, and I’ve had to repeatedly chase this up myself.

I had to send a dress back as it was too small and requested a refund as nothing else suited me, so I ended up having to pay for shipping again, then I get an order confirmation to say that dress is on its way to me!! I didn't re order, I'm not happy with the whole process, no one has even gotten back to about my refund, and I don't know why they're delivering the same dress back to my address!!

DO NOT BUY FROM THIS STORE. They illegally don’t offer refunds when the quality of their goods are rubbish. I’m sorry I didn’t pay using PayPal. Purchase from anywhere else than here.

I have always found shipping to be quite slow. They now also place a ribbon on their garments which makes it really difficult to try the dresses onstage and see if they sit properly on you.

Updated: 4 weeks later and I still haven’t revived my order.
Customer service slow at responding.
I cancelled my order and have not received any form for reimbursement even though I received an email confirming my order was cancelled.
Terrible service!

Terrible returns process, ribbon was placed and had to be taken off to be able to try maxi dress on properly - sent back due to being too big and ordered a smaller size. Tags still attached and refund refused. Will never order again, terrible customer service

I needed a last minute outfit for a wedding and bought online through By Amica. It came quickly in the mail and the fabric and colour was just as it looked online. Perfect for the wedding!
I highly recommend By Amica 💖

Amazing dresses at great prices! Have bought a few dreses and have loved everyone one of them and they definitely don't disappoint. Always getting lots of compliments how lovely they are😀

Let's be honest, I am a curvy girl and for most curvy girls that mean always trying to find a shop that makes clothes that fit. It is a real issue!! That's where By Amica comes in to save the day. They have some many designs and styles to fit every body type and show them offer using models who are curvy and confident.

I have bought 3 dresses from By Amica and honestly could have bought more. There are so many choices and they are always bringing out new designs to suit every occasion.

The best part is that By Amica regularly consults their By Amica community on their designs and what our community what to see in their clothes.

Love the styles and colours! What you see is what you get.