byinnaelsie.com Opiniones 

Respuesta de byinnaelsie.com

Actualizada hace 5 días

Samantha, we need to clarify several important facts regarding this review.

You placed an order with INNA ELSIE, and the robe was shipped and delivered to you. After receiving it, you contacted us because you were unhappy with the item. We responded promptly and offered multiple solutions, including returning the robe for a refund or allowing us to replace it with another robe of even greater value.

Instead of returning the merchandise so that we could process the matter directly, you initiated a chargeback while the robe remained in your possession.

Despite our repeated requests for the merchandise to be returned, the robe was kept for approximately six months. When it was finally returned to us, it was no longer in the condition in which it had been shipped. It arrived with visible marks, including pencil markings on the back, and an unpleasant odor.

We take customer concerns seriously and are always willing to work toward a reasonable solution. However, we cannot accept a characterization that leaves out the fact that we offered both a return/refund solution and a replacement, while the merchandise remained in the customer's possession for months.

We have retained the order records, communications, chargeback documentation, and photographs documenting the condition of the returned merchandise.

INNA ELSIE Samantha, there is no need to keep editing your previous review every time we respond. We have screenshots of your original review, and each time your story changes. The robe was returned to us in horrible condition, including a visible pencil/mark on the back. Even so, we responded to you promptly, offered you solutions, and you received your money back. At this point, you simply need to move on. You received your resolution, and continuing to come back, change your review, and leave more negativity is completely unnecessary. We have thousands of happy clients from all over the world, and we stand behind our work and the way we treat our brides. Not every customer will love every purchase, and that is completely normal IN ANY BUSINESS. But once a solution has been provided, there is no reason to continue bringing this negative energy back to our business. Please move forward and leave this situation in the past.

Respuesta de byinnaelsie.com

Actualizada hace 5 días

This review contains false information. First, the statement that you paid $400 is incorrect. We have the original invoice and payment receipt showing the exact amount paid less then $400

You received the robe you ordered, made according to the design shown and agreed upon. We also have documentation of the order, payment, and the item provided.

We understand that not every customer may be satisfied, but posting inaccurate information and claiming that our photos are “fake” is not a truthful representation of this transaction. We stand behind our work and can provide documentation supporting the facts of this order.

Respuesta de byinnaelsie.com

Hace 5 días

Before making serious allegations against our business, please provide your real name and order information. We have no order in our system under the name used for this review, so we are unable to identify you as a customer or verify any of these claims.

If you genuinely placed an order with us, please provide your order number or the name and email used for the purchase so we can review the documented transaction. Without any verifiable order connected to this name, these allegations cannot be substantiated.