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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

In my mid 40s, I started developing acne and have had it for a number of years. After a fortnight of using my 12 year old's Byoma products, (Creamy Jelly Cleanser, Hydrating Milky Toner & Hydrating R... Ver más

Valorada con 1 estrellas sobre 5

Hi, have tried to access customer care with no success. Hopefully you will be able to respond to my problem here. I have been using the Byoma de puff +brighten eye gel. Unfortunately it has caused a... Ver más

Valorada con 1 estrellas sobre 5

Byoma ruined my skin...I foolishly purchased the wash,hydrating serum and the retinol due to seeing it on tik tok. I developed perioral dermatitis over 4 months ago and am still struggling to get it u... Ver más

Valorada con 5 estrellas sobre 5

I LOVE this skin care brand. I cannot speak highly enough of it. I suffer from eczema on my face and I have recently had a flare up. I tried all prescribed creams and they were making it worse, it loo... Ver más

3,1

Medio

TrustScore: 3 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

I LOVE this skin care brand

I LOVE this skin care brand. I cannot speak highly enough of it. I suffer from eczema on my face and I have recently had a flare up. I tried all prescribed creams and they were making it worse, it looked like it was burnt. I tried the byoma moisturising gel cream not expecting much as nothing was helping however within 48 hours there was a noticeable improvement. 7 days on and I’m using all the skin care products and my skin has never felt better. Thank you Byoma your products helped when the GP couldn’t.

1 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing brand!

Amazing brand! Products are price quality awesome! Hope they will start selling also directly in/to Belgium as Cult Beauty has been a nightmare experience!

7 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

No longer a customer

I absolutely loved byoma products and have done for a long time. Sadly I will now be moving away from this brand.

After using 4/5 products from the skincare range I decided to try the lip mask. I purchased this for £10 and it broke upon opening. The customer service team were great when I contacted them, and sent me out a replacement and were happy to help. This product then broke again upon opening. The wand is faulty. There are many many reviews of the same nature about this product and it’s impossible for Byoma to not know there is a widespread issue with this packaging.

I’m disappointed that Byoma continues to sell this faulty product despite the known issues. Given the price point, I expected better quality and more transparency. I no longer trust the brand and will be taking my business elsewhere.

24 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'm still waiting for my order despite…

I'm still waiting for my order despite ordering at the beginning of the month, I reached out to Byoma who said my order would be with me by the end of last week, I was then given an estimated delivery of today but my package is still on the other side of the country so I definitely won't be getting it any time soon. It is takin far too long to arrive and all I can do is hope that when it does it is in one piece and everything I ordered is in the box.

20 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bottles are not full with product

I bought both the barrier repair treatment and hydrating serum . The packaging is very heavy bottles which you can not see the product inside . Both bottles were empty in a couple of weeks and I only use a small amount once day . It seems that the bottles are not “ full “ with the product and only fills 1/2 way

5 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above and beyond

They acknowledge my bad experience from one of their distributors (Cult Beauty) and shipped a complementary product. It was really above and beyond.

2 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love Byoma

Absolutely love Byoma. I have never stuck to a skincare routine until I found these reasonably valued product. These also score well
On the Yuka app which puts my mind at rest at what I'm putting onto my skin. I do however agree with others that their packaging could be more environmentally friendly. Maybe refills could be brought?

29 de septiembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Heavy plastic containers…

The Byoma products are all lovely from the brightening body lotion and wash.
Their containers for their products are terrible.
Heavy thick plastic bottles which should be made easier to access, and the product doesn't come out with the continuing pumping.

They are such heavy bottles..why? You don't need to have such heavy plastic for this great products.. come on Byoma.

Lead the way and change it to light reusable pouches...

It's frustrating that Byoma cannot make these lighter for environmental and less plastic

15 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Leaking lip products

I purchased their lip oil and mask. Both have leaked. One damaged my bag. The actual product is good but there is only 5ml product in the container. Ive had to return both of them. Wouldn't risk repurchasing. What's the point of a lip oil that you can't take anywhere. Im now having to waste time and money packaging this up to take to a post office to return to Boots.

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrendous customer care

I like their products, and the offers on the website. But I've shopped with them through Top Cashback and not recieved any Cashback, despite them claiming to offer 10% cashback. I've raised a missing cashback claim and they're refusing to pay. Not only that but after months of regular deliveries from them, a parcel was not delivered or even attempted delivery, but taken to a parcel shop i couldn't get to due to health abd transport issues. Spoke with DPD and they would not help so got in touch with Byoma who made clear that they would re send this parcel "as a gesture of good will" as if it was my faulty DPD didn't do their job and I have a disability. Thus, it has made me hesitant to order from them again. Despite their products being good, the way they treat their customers is disgraceful.

29 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

byoma review 😢

the byoma hydrate and repair serum made me break out massively!! it doesn’t even hydrate your skin it just makes it feel sticky. i wouldn’t reccomend this product.

28 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Byoma ruined my skin...I foolishly…

Byoma ruined my skin...I foolishly purchased the wash,hydrating serum and the retinol due to seeing it on tik tok. I developed perioral dermatitis over 4 months ago and am still struggling to get it under control. Do not buy it

10 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

LOVE! THANK YOU

My skin has LOVED your products, I can’t thank you enough! I use the face mist, eye gel and moisturiser and it’s improved my skin and how my make-up goes on SO much. I genuinely feel so much more confident, didn’t realise how dry my skin was before, wish I had before and after pictures!

I don’t understand why so many of the reviews are bad, unless it’s reacting badly with certain skin types?

I would 100% recommend for anyone who struggles with hormonal acne, redness and dry skin.

17 de abril de 2025
Opinión espontánea

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