Amazing response from Camel Wadebridge to a very serious cry for help! Heavy sliding folding doors had become dislodged from their tracks and could no longer be closed. Close liaison between office an... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very happy with our new front door. Found company to be very friendly and efficient and would certainly recommend to others. Liked the fact we could support a local business too. Have had compliments... Ver más
La empresa ha respondido
Highly recommend Camel glass, fthe office staff made my idea a safe reality, with James the surveyor dealing with measurements and calculations. Jimmy and Glen efficiently fitted the glass , leaving... Ver más
La empresa ha respondido
We have had exceptional service from Camel Glass in Holsworthy. Such a prompt appointment to measure by Matt, followed by an incredibly quick turn around for the windows being ready for fitting.... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de instalación de ventanas
- Ventana de aluminio
- Fábrica de puertas
- Proveedor de puertas
- Tienda de cristales y espejos
Escrito por la empresa
Camel Glass & Joinery is a premier provider of bespoke glass and joinery solutions, serving customers across Cornwall and Devon. With over 40 years of industry experience, we specialize in creating custom glass installations, high-quality joinery, and innovative architectural glazing for both residential and commercial projects. Our team of skilled craftsmen and dedicated professionals ensures that every project is completed to the highest standards of quality and precision. At Camel Glass, we pride ourselves on our commitment to customer satisfaction. From initial consultation to final installation, we work closely with our clients to understand their unique needs and deliver solutions that exceed expectations. Our wide range of services includes the design and installation of windows, doors, conservatories, glass balustrades, splashbacks, and more. Choose Camel Glass & Joinery for exceptional craftsmanship, personalized service, and stunning results that transform your spaces. Visit us at Camel Glass today to learn more.
Información de contacto
Trenant Industrial Estate, Wadebridge, Cornwall, PL27 6HB, wadebridge, Reino Unido
- 01208814581
- mroy@camelglass.co.uk
- camelglass.co.uk
4,8
Excelente
200 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Poor service
Poor service. Contacted them twice to request quote and was advised they would call back, they didn’t. Called again and managed to speak to someone who said they could help and apologised that nobody had returned my call. They booked a fitter to come around to look at property and work that needed doing 2 weeks later. Received an email a week after this saying that they would not be able to quote for work due to current work load and lead time. If they had been upfront at the beginning, advised they were too busy to do work and given some names of alternative companies to contact, this would have been better customer service than waiting for 3 weeks then being told they couldn’t help. This gave me a poor impression of the company.
12 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Lucy,
Thank you for your review and for sharing your experience. We are very sorry for the disappointment caused.
After reviewing your enquiry with the branch team, I understand this related to a 15-year-old conservatory that is leaking. Unfortunately, due to the nature of remedial repairs on older conservatories and the risk of ongoing issues, this isn’t work we are able to take on. Our decision was made to avoid causing further problems for you rather than from a lack of willingness to help.
That said, we fully accept this should have been communicated clearly from the outset. The delay in confirming this left you with a poor impression, and for that we sincerely apologise.
While we can’t offer a repair in this instance, we would of course be happy to provide a quotation for a replacement if that were something you would like to explore.
Thank you again for your feedback, we are now reviewing how we handle enquiries of this kind so that we can be more upfront and, where possible, provide customers with alternative guidance sooner.
Kind regards,
The Camel Glass Team
The staff at Camel on the whole have been amazing!!
The staff at Camel have been most helpful, after an initial hiccup they were most efficient in sorting it and getting it resolved very quickly and to a high standard. Adam was very professional and a conscientious worker always making sure I was happy with the work being carried out and that it was of a high standard, and his manner and cleanliness were exceptional, a true credit to the company!!
Looking forward to having the second phase of my work done soon.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Sarah,
Thank you for taking the time to leave a review. We’re sorry for the initial hiccup, but delighted the issue was resolved quickly and to a high standard. It’s great to hear Adam looked after you so well — we’ll make sure your praise is passed on.
We really appreciate your feedback and look forward to delivering the same high standard for phase two. If there’s anything you need in the meantime, please don’t hesitate to get in touch.
— The Camel Glass team
Jimmy and Glen
Jimmy and Glen
Were excellent arrived on time were very careful with the installation , very friendly and a pleasure to have at the house.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you, Peter, for sharing your 5-star review. We’re so pleased you found the installation a positive experience and that Jimmy and Glen made it an enjoyable process. Your feedback means a lot to the whole team here at Camel Glass.
New front door and french doors
Mike and James did a lovely job installing our new front door and french doors. Thanks guys. Very professional and fast work.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much for the 5★ review! We’re delighted you’re pleased with your new front door and French doors. Mike and James will be chuffed to hear your feedback—professional, fast work is exactly what we aim for. If there’s anything you need next, just give us a shout. Enjoy the new look! – The Camel Glass team
Excellent work throughout
Excellent work throughout Mike and James were very professional and thorough. I couldn’t tell that French widows had been removed and replaced. All areas were left clean and tidy.I would highly recommend them.
8 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you for your kind words and recommendation! We’re so pleased to hear you’re happy with the work. Mike and James will be delighted with your feedback – it’s great to know their professionalism and attention to detail shone through. Enjoy your new French windows! – The Camel Glass team
Very efficient friendly service
Very efficient friendly service, Jimmy and Glen did a great job. Thank you.
3 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much, Lynne! 🌟 We’re delighted to hear you found our service efficient and friendly. Jimmy and Glen will be really pleased to know their hard work made such a positive impression. We truly appreciate your kind words and recommendation.
— The Camel Glass Team
Bi Folds and a window
We ordered Bi Folds and a window, the service was excellent, the product was 100% with a very competitive price.
Delivery was to the timing given and delivery was great.
Di went above and beyond with instant answers and product spec.
Great company and highly recommend.
3 de septiembre de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much for the fantastic review! We’re delighted to hear you’re happy with your new bi-folds and window — from the product quality and competitive pricing to the on-time delivery and service.
A special thank you for mentioning Di — we’ll make sure your kind words are passed on. She’ll be chuffed!
If you need anything at all, from aftercare to advice on a future project.
Jimmy and Glen did a great job…
Jimmy and Glen did a great job replacing the glass in our shop window. Definitely recommend. Thank you so much
19 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much for the brilliant 5-star review! We’re delighted Jimmy and Glen got your shop window replaced quickly and to a high standard. We’ll make sure they see your kind words — it’ll make their day. If you need anything else, from repairs to advice, we’re here to help. Thanks again for the recommendation! — The Camel Glass team
Kea Community Centre is delighted with…
Kea Community Centre is delighted with the efficient and quick installation of a long awaited new door by
Camel Glass.The installation team were helpful, polite and left the site beautifully clean and tidy. The customer maintenance box of oil and touch up paint was an added bonus.
12 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you, Jayne, for your fantastic 5-star review! We’re so pleased to hear that the team delivered a smooth installation for Kea Community Centre and that you’re delighted with your new door. It’s great to know the installers’ care and tidiness stood out, and we’re glad the maintenance kit was a useful extra. We really appreciate your feedback and recommendation! — The Camel Glass team
Adam&Tom were true profesionals we are very pleased the way they worked as a team and cleared up perfect
Great job from Adam&Tom they 're a good team we are very happy the way worked and cleaned up after you would never know they had been excepted they left me with new door and windows .well down camel.from Dorothy Sibbald ilfracombe
29 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you, Dorothy, for your lovely 5-star review! We’re so pleased to hear Adam and Tom impressed you with their professionalism, teamwork, and tidy finish. It’s wonderful to know you’re delighted with your new door and windows — and we’ll be sure to share your kind words with the team. Thank you again for choosing Camel Glass! — The Camel Glass team
Very impressed and grateful!
The window fitters were very efficient and professional, personable, polite, respectful, and considerate. We would like highly commend each worker by name, Jack, Adam, Chris, Connor, Paul, and especially Russell, Brendan and Euan, who did most of the work. Retention Work was done promptly. Dealing with Rebecca in the office and meeting Mick and Tony, were all very straightforward and pleasant, including emails between Stuart and us. Thank you for your outstanding work and the brilliant way in which you did it all!
27 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much for taking the time to leave such a thoughtful review! We’re delighted to hear how impressed you were with the whole team — from Jack, Adam, Chris, Connor, Paul, Russell, Brendan and Euan on site, to Rebecca, Mick, Tony and Stuart behind the scenes. Your kind words about their professionalism, communication, and care mean a lot to us. We’ll make sure everyone mentioned sees your feedback — it will really make their day. We’re so pleased you’re happy with the work and grateful for your recommendation. — The Camel Glass team
Mike and Jimmy were fantastic
Mike and Jimmy were fantastic. Also dealt with Jake at the earlier stages who was very helpful and knowledgeable. Did a really good job fitting my new patio doors and window all from Camel. From start to finish Camel were great, but Mike and Jimmy are a real asset to the company and I wouldn’t hesitate to have them back to install anything else I may need in the future.
28 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you so much for your glowing 5-star review! We’re thrilled to hear Jake, Mike, and Jimmy all looked after you so well from start to finish. It’s great to know you’re delighted with your new patio doors and window, and we couldn’t agree more — Mike and Jimmy are real assets to the team. We truly appreciate your kind words and would be delighted to help with any future projects. — The Camel Glass team
Really happy with the windows great…excellent
Really happy with the windows great quality good price excellent service
The fitters were amazing Adam and Euan were polite efficient and professional
20 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thanks so much, Karen!
We’re delighted you’re happy with your new windows—the quality, price, and service are exactly what we aim for. Fantastic to hear Adam and Euan made the install smooth; we’ll make sure they see your kind words.
If you need anything at all, from aftercare to future projects, we’re here to help.
— The Camel Glass Team
Great Technicians, But Poor Product Quality and Service
This is now the third time we’ve had issues with our windows, and while that’s incredibly frustrating, I do want to highlight that Jimmy and Glen the technicians who came to fix things were fantastic. Truly 5-star service from them, and we appreciated their professionalism and effort.
Unfortunately, I can’t say the same about the product or the overall service. The windows have only been fitted for about 8 months and are already showing signs of poor quality, rusted locks, broken mechanisms, which is not what I expected given the cost. The front doors were never fully explained during purchase; we were unaware they lock from the inside only and offer no outside handle access without a key, which has been inconvenient. The lift-and-slide handle on the patio door is also awkward and difficult to use.
Customer service overall has been underwhelming. Communication and follow-through have been disappointing and have not matched the level of support one would have expected.
At this point, it’s hard to recommend the company based on product quality and service delivery despite the excellent work from the repair team.
S.Turner
19 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Sharon,
Thank you for your review and for recognising the excellent work of our technicians, Jimmy and Glen. We’re really pleased their service stood out to you.
We would like to clarify that this was a supply-only contract. As the products were not installed by Camel Glass, we have limited control over fitting or ongoing adjustments. That said, we have still supported wherever possible — attending once free of charge and supplying parts free of charge within the warranty period. On the most recent visit, only a small labour charge was applied for the fitting, as installation was not carried out by us.
We appreciate this has been a frustrating situation, and we’re always happy to provide guidance or direct support within the scope of our supply-only agreements. If you’d like to discuss further, please don’t hesitate to contact our aftercare team on sales@camelglass.co.uk
Kind regards,
Camel Glass Team
Thanks Jimmy & Glen.
Initially we experienced a problem with our glass balustrade fixings. However Camel were quick to rectify the problem on a revisit to site. Jimmy & Glen were first class at rectifying the issue we had. Great customer service and great knowledge from these two individuals, leaving us happy customers. 5 stars would have been given if this issue hasn’t happened by the original fitters in the first place. Thanks again Camel Glass.
14 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi James,
Thank you for taking the time to leave your feedback. We’re sorry for the initial issue with the balustrade fixings, but pleased to hear that Jimmy and Glen were able to resolve it quickly and leave you happy with the final result.
We’ve shared your comments with our team and will continue to focus on ensuring the highest standards are met first time. We really appreciate your honest review and for choosing Camel Glass.
The Camel Glass Team
Leigh & Tye did an excellent job.
Leigh & Tye did an excellent job.
Fitting two new windows and cleaned up afterwards.
Ten out of Ten.
Ran through the maintenance and cleaning procedure going forward.
13 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Martin,
Thank you for your 5-star review. We’re pleased to hear Leigh and Tye provided an excellent installation and left everything clean and tidy. It’s great that they also took the time to run through the maintenance and cleaning advice with you.
Kind regards,
The Camel Glass Team
Martin and his team were absolutely…
Martin and his team were absolutely awesome. Extremely professional and spent time explaining exactly what we needed to know. They were very tidy and ensured all windows were fitted to perfection. We wouldn't hesitate to use Camel glass of Wadebridge or recommend them to anyone in the area! Thank you Martin and team!
13 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear Martin and the team provided such a professional service and ensured everything was finished to the highest standard. We’ll be sure to pass your thanks on to them. We truly appreciate your recommendation and look forward to helping you again in the future.
Best regards,
The Camel Glass Wadebridge Team
Installation of balustrade for balcony…
Installation of balustrade for balcony by Jimmy and Brad
Couldn’t have asked for a better service, very professional experience Jimmy and Brad were polite, courteous and very informative
The installation was quick and efficient, there was very little mess and they cleared up afterwards. Really pleased with the end result
Big thanks to both lads your were great couldn’t have expected more
Balcony is a perfect addition to our home
12 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Heather,
Thank you for your lovely feedback. We’re delighted you’re so pleased with your new balcony balustrade. Jimmy and Brad will be thrilled to hear your kind words — they take great pride in their work. It’s great to know the installation went smoothly and that you’re happy with the end result.
Enjoy your new balcony!
Best regards,
The Camel Glass Team
Excellent service
Excellent service. The Wadebridge branch were able to send someone out to us very quickly. The gentleman who came to do the repair was extremely speedy, helpful and efficient. Thank you.
4 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Hi Elly,
Thank you for your kind words. We’re so pleased the Wadebridge team could get to you quickly and that the repair was carried out efficiently. I’ll make sure your feedback is passed on to the team — they’ll be delighted to hear it.
Best regards,
The Camel Glass Team
Thanks Camel for a high standard.
Thanks Camel for a high standard of installation of windows and door. The installation team, Leigh and Stuart, were very respectful of our home and professionally fitted and responded to our requests while keeping everything clean and tidy. Recommended and we would certainly come back again.
11 de agosto de 2025
Opinión espontánea
Respuesta de Camel Glass & Joinery Ltd
Thank you for your kind words and recommendation. We’re delighted to hear you’re pleased with the quality of your new windows and door. Leigh and Stuart will be thrilled to know their professionalism and attention to detail made such a positive impression. We truly appreciate your feedback and look forward to welcoming you back in the future.
Best regards,
The Camel Glass Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.