Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD.... Ver más
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Consulta las opiniones de los clientes
Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into troubl... Ver más
La empresa ha respondido
Automat ist Abzocke, habe 20 Euro rein gesteckt, habe 2 Booster jeweils 4,50 Euro erhalten, Rückgeld waren 3 Euro!!!! Wo ist mein Restgeld ??? Betreiber der x-sur kann mir nicht weiter helfen,... Ver más
La empresa ha respondido
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Información de contacto
6th Avenue 101, 10013, New York, Estados Unidos
- canary.is
1,1
Muy malo
333 opiniones
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 24 horas
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had activity on my account so tried to…
had activity on my account so tried to enable 2 factor and no security token was sent to my mobile.
Have tried the number of times but nothing received and have correct details in. I don't trust this company.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Canary
Hi Tony!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
Please reach out to support@canary.is, and we will be happy to troubleshoot your issue.
Thank you again for taking the time to share your experience.
No customer support!
My Canary renewal withdrawal showed up in my bank account for the amount of ~$330. In the past it was nearer $150. Price more than doubled. I contacted Canary and they basically said, 'Sorry you missed the notice your price was going to double but our policy is no refunds.'
Goodbye Canary!
28 de octubre de 2025
Opinión espontánea
Respuesta de Canary
Hi Greg!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
We want to clarify that Canary does send reminder emails ahead of both subscription renewals and any price changes. Additionally, our current pricing and subscription details are always available on our website at https://help.canary.is/hc/en-us, and our customer support team at support@canary.is is always happy to assist with any questions regarding pricing or discounts in advance of your renewal.
Please note that our cancellation policy is clearly outlined in the sales terms that are reviewed and accepted at the time of subscription.
We regret that this experience has led to your decision to leave Canary, but we thank you again for your past support and for taking the time to share your perspective.
Bought a brick
9/25 STOP playing games, you responded with the same suggestion today, but took off the stolen suggestive part which i have print screened. This shows you're merely worried about the way your company is perceived and not the way you treat consumersof your product. 9/24 Youre a jerk company to say it could be stolen i am highly offended, nothing is stolen i have a receipt! I Bought a brick! I emailed with issue of pairing the rep stated 21st that it was still active on a different user's account. I received an email the 22nd asking me to update firmware then perform a pairing test. I did with no results and replied as instructed. The 23rd i was told it was still active on a different user's account. I knew that already I would have assumed that it was taken care of when the company asked me to try and pair the camera again. Incompetence. Now canary just read my review and I guess they think im stupid if they really expect me to do the same thing again ive already emailed my receipt and serial # TWICE i am not falling for their games I stand by my review.
18 de septiembre de 2025
Opinión espontánea
Respuesta de Canary
Hi Chelle,
Thank you for your feedback.
The device in question was purchased second-hand and is attached to the previous owner's account. The original owner, who may be the one that is your seller has not responded; therefore we can not remove it from their account. We suggest you return the second-hand device to where you purchased it if we don't receive their confirmation soon.
scam.stay away.
11 de agosto de 2025
Opinión espontánea
Respuesta de Canary
Hi Leopold,
I'm sorry to read that you had a negative experience with us. I would be happy to try and resolve the issue with you.
Please contact us at support@canary.is with a summary of your issue, and we will work through this with you.
Worst cloud service ever
I spent close to 400 usd in cameras, at the beginning the service was normal, but after a while they started to ask for high payments, since I decided to stop paying one year ago, the cameras became just useless devices, if I want to subscribe to the cloud service they are asking for 300 usd to make my 4 cameras to work properly, please don’t buy these cameras, this service is terrible.
11 de agosto de 2025
Opinión espontánea
Respuesta de Canary
Hi Roberto. Thanks for your feedback. We have recently upgraded Premium Service, which you may not have been aware of.
Out of the box, your Canary will have access to motion-activated notifications, Two-way Talk, Alexa and Google Home integrations and Watch Live, without any additional cost. What this means is that your Canary won’t capture footage of an empty room but will notify you when motion is detected for you to jump over the Watch Live feature in the app to see the motion as it happens.
We’re excited to inform you of the latest Canary features, releases and updates to the Premium Service plan. These include many enhancements in response to our customer requests.
Video Cloud Recording Extended to 60 Days: Starting in August 2025 — your full-length video recordings will be stored for 60 days, securely encrypted—double the previous 30-day limit—for even more peace of mind.
Next-Level Smart Detections with Video Clip Previews: Enjoy more intelligence added to your Canary system to make notifications even more meaningful and stay ahead of what matters:
Loud Sound Detection: Receive a video clip instantly when a loud sound is detected—whether it’s a glass breaking, baby crying or unexpected commotion in your home.
Smoke & CO Alarm Detection: Receive a video clip instantly when a smoke alarm or carbon monoxide alarm is detected even when you’re not home — to further strengthen your home security.
Package Detection: Launching in August 2025 — receive a video clip instantly when a package is detected and never miss a delivery again.
Improved Person, Pet & Vehicle Detection: Smart detection is now better than ever—faster, more accurate, and more reliable—giving you extra confidence that you’ll only be alerted when it truly matters.
30-day Canary Pro HomeHealth: Enjoy an enhanced experience when viewing temperature, humidity, and air quality from your Canary Pro—now with 30-day history.
New iOS & Android Widgets: Instantly check in on your home right from your phone’s home screen. The new widgets give you quick access to your Canary camera's live view, and recent events.
These improvements come on top of the existing Premium Service benefits, which remain unchanged.
Please don't hesitate to reach out to our Customer Support if you have more questions.
Underhand tactics !!! - Canary don't give any advance warning…
Canary don't give any advance warning of a renewal price increase...... when I complained they said they had applied a discount in the previous year to my annual costs when i moved from Basic to Premium (which i was not aware of as I didn't see the full cost!!) and I was now being charged the new full rate ..... 300% more than my first years payments.
I had been on the account dashboard a few days before renewal and all I could see was the current monthly payment ... nowhere did it display the next renewal price and in an email reminder I was sent a couple of weeks prior to renewal date it just stated the the subscription was due for renewal .... again no price stated.
I have complained and been told 'we don't do refunds, you should have gone onto our website where we clearly state the Premium price' ..... why would an existing customer do that when they have an account to log on to where all account details (including current and next renewal costs) should be displayed.
I agree with others comments - I believe their process is underhand and positively aimed at not informing customers prior to renewal. Their terms regarding 'no refunds' is again aimed at catching out loyal customers !!!
I will never purchase Canary products again and would deter anyone thinking of investing in Canary. Buy Blink or a similar products!!!
14 de julio de 2025
Opinión espontánea
Respuesta de Canary
Hi Mark!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
We want to clarify that Canary does send reminder emails ahead of both subscription renewals and any price changes. Our emails from Customer Service also include the expiration date of any promotional discounts that have been applied to your account. Additionally, our current pricing and subscription details are always available on our website at https://help.canary.is/hc/en-us, and our customer support team at support@canary.is is always happy to assist with any questions regarding pricing or discounts in advance of your renewal.
We understand that it may not have been immediately clear to you that the discounted rate applied during your transition from Basic to Premium was temporary. That said, we kindly ask you to reach out to our support again to be able to look into this issue.
We take your feedback seriously, especially regarding how future renewal pricing is displayed in the account dashboard. We'll be sure to share this with our product team, as we are always looking for ways to improve the transparency and clarity of our service.
We regret that this experience has led to your decision to leave Canary, but we thank you again for your past support and for taking the time to share your perspective.
Kündigung nicht möglich
Ich wünschte ich könnte Minus Punkte geben. Ich habe ewig für einen PremiumService bezahlt, den ich nie bekommen habe. Aufgezeichnet wurde nichts. Ich habe es nach einem Umzug dann aufgegeben es wieder zu nutzen.
Jetzt wollte ich das komplette Abo kündigen. Kündigen konnte ich aber nur den Premium-Service. Ich finde weit und breit nichts dazu, wie ich Canary selber kündigen kann. weder auf deren Website noch eine Google Suche hilft weiter. Es geht immer nur um den Premium-Service.
18 de julio de 2025
Opinión espontánea
Respuesta de Canary
Hallo Kerstin,
Es tut mir wirklich leid, von deinen Erfahrungen zu hören. Danke, dass du uns darauf aufmerksam gemacht hast.
Was dein Abonnement und dein Konto angeht: Es tut uns zwar leid, dass du gehst, aber eine vollständige Anleitung zur Kündigung (auch für das Canary-Konto, nicht nur für Premium) findest du in unserem Hilfe-Center unter https://help.canary.is/hc/en-us. Du kannst dich auch direkt an unser Support-Team unter support@canary.is wenden, und wir helfen dir gerne durch den Prozess oder unterstützen dich selbst bei der Kündigung.
Wenn Sie dafür offen sind, kann Ihnen unser Kundendienstteam auch bei der Behebung des von Ihnen erwähnten Aufnahmeproblems behilflich sein - oft lassen sich diese Probleme mit ein paar einfachen Schritten beheben, und wir würden uns freuen, wenn wir die Dinge in Ordnung bringen könnten.
Wir freuen uns sehr über Ihr Feedback und hoffen, dass wir Ihnen in Zukunft eine bessere Erfahrung bieten können, wenn Sie sich entscheiden, wiederzukommen.
Very poor customer service
Very poor customer service. Encountered a problem where I dont receive my emails. They requested by logs, and soon after that I was ghosted.
1 de julio de 2025
Opinión espontánea
Respuesta de Canary
Hi LL! Thank you for your feedback.
I am sorry to hear about your experience.
We truly value your satisfaction and would like the opportunity to review your specific case. Please reach out to our support team directly at support@canary.is, and we’ll be happy to assist you further.
We appreciate your understanding and look forward to assisting you.
This company is the worst
This company is the worst. All they care about is money. Very poor customer service. I requested my account to be canceled on June 2023 after being charged the annual subscription after I moved. I was just charged on 6/19/25 and they refuse to refund. I will be disputing the charge with my bank as I have my emails from 2023 requesting the account to be canceled.
23 de junio de 2025
Opinión espontánea
Respuesta de Canary
Hi Nicole,
Thank you for your feedback. We always aim to respond to cancellation requests as promptly as possible, and we’re sorry to hear about your experience.
We’d really like to look into your case in more detail to ensure everything is resolved properly. Please reach out to our support team again at support@canary.is, and we'll be happy to assist you directly.
Thank you for giving us the opportunity to make this right.
Avoid at all costs
Canary is a deceptive and money-grabbing company that preys on customers through sneaky subscription practices. They quietly increase their yearly subscription fees without sending any clear email or notification beforehand. One day, you’ll just notice a large charge on your bank statement—and by then, it’s too late.
To make matters worse, they refuse to issue refunds, hiding behind vague terms in their so-called “customer agreement.” This means you’re stuck paying for a service you might not even be using, with no recourse whatsoever.
Their approach feels like a con, taking advantage of trust and offering no real transparency. If a company can’t be upfront about billing, it doesn’t deserve your business.
Avoid Canary at all costs. There are better, more honest alternatives out there.
9 de junio de 2025
Opinión espontánea
Respuesta de Canary
Hello Victoria!
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share them with us.
We’d like to clarify that we do send renewal reminders ahead of time, and our refund policy is clearly outlined in the Sales Terms that are accepted during sign-up. These terms are in place to ensure transparency and consistency for all our customers.
That said, we truly value your satisfaction and would like the opportunity to review your specific case. Please reach out to our support team directly at support@canary.is, and we’ll be happy to assist you further.
We appreciate your understanding and look forward to assisting you.
All they want is your money and the…
All they want is your money and the have no empathy or understanding. On June 12 my subscription renewed and I was unaware we still have a membership. I called the same day it renewed and asked for a refund as I no longer have the camera and being day 1 of the renewed you figure they might understand. Should have known better. Charges $149 for a year of service for a camera i no longer have. This company preys on people and do not give a shit about the people who spend money on their products.
12 de junio de 2025
Opinión espontánea
Respuesta de Canary
Hi Matt, I was sorry to read about your experience. It is standard practice that we send email reminder emails 7 days before the subscription renews as a courtesy only to prevent such things from happening. Please email support@canary.is, attn Matt and he will look into this case further.
Dont buy canary cam surveillance…
Dont buy canary cam surveillance system. It's some kind of a scam. It only a quality purchase if you buy every year an expensive membership . If you don't buy a membership and use the camera you face a nasty commercial pop-up screen every time you go online. Its
5 de junio de 2025
Opinión espontánea
Respuesta de Canary
Hello Fritz, thank you for reaching out and sharing your concerns about the ads in our free service. I understand that this can be frustrating, and I appreciate your feedback.
The ads help us sustain the service by offsetting the costs associated with ongoing engineering updates required to keep our app compatible with the latest iOS and Android releases. Unfortunately, a one-time hardware purchase does not cover the long-term expenses associated with maintaining and improving the app including security updates.
We’re committed to providing a quality experience, and the advertising revenue allows us to continue offering Basic service for free. We also offer a premium option that provides an ad-free experience, should you be interested in that.
Your input is invaluable to us, and we continuously strive to improve our services. If you have any other questions or suggestions, please feel free to share.
We see you have had a Premium Service subscription in the past from 2017 till 2023 and continue to have active Canary devices. Thank you for your continued support.
Slow customer service even if you’re paying for premium
Very, very poor customer service. The two factor authentication stopped sending codes to my phone via SMS so I’m locked out and can’t view my cameras. I’ve reached out and they’ve said that they’re sending it to a ‘specialist’ but it’s slow and I’m very unhappy about it bearing in mind I pay for a premium service. Avoid this company - Ring are much better, I have their cameras as well.
22 de mayo de 2025
Opinión espontánea
Respuesta de Canary
Hi Sarah!
Thank you for your feedback. We're sorry to hear you're having trouble with the two-factor authentication (2FA) process. We'd love the opportunity to resolve this issue for you as quickly as possible.
Please don’t hesitate to reach out to us directly at support@canary.is, and we’ll be happy to assist you further.
Looking forward to hearing from you!
Canary has gone down the toilet
Canary has gone down the toilet. I had 5 cameras at one point and was paying a yearly subscription fee. They increased the subscription fees without notice and charged me for cameras that didn't even work. They would not provide any refund (claiming "no refunds" is in the user agreement). The app is slow and notifications are often late. They purposefully make it difficult to impossible to cancel service. You cannot cancel through the app or online. Avoid this deceptive company at all costs.
Don’t believe the Canary response below. I notified them of “dead” flex cameras that would no longer turn on or charge. Since they were out of warranty they would not replace them and refused to refund the services associated with those cameras. Meaning I was paying them for services I could no longer use. This happened more than once. The “no refunds” policy is pretty deceitful. They will just respond with “it’s in our user agreement, sucks to be you”. I cannot express how bad they’ve become after I’ve used their cameras and service for over 10 years. The bottom line is that they got my money and no longer care. Going to file a claim with BBB so nobody else has to go through this.
12 de mayo de 2025
Opinión espontánea
Respuesta de Canary
Hi Anthony!
I’m sorry to hear that this has been your experience. We strive to provide clear communication and fair service, and it’s unfortunate to learn that we may have missed the mark.
Please note that Premium Services are digital in nature and are active regardless of the status of your device. Additionally, as outlined in our Terms and Conditions, subscriptions can be cancelled through various convenient channels — including Email, SMS, Live Chat, Telephone, or directly via the Canary WebApp.
Please note that if the cancellation request was made after the renewal of your Premium Service has taken place, we’re typically unable to issue a refund, as stated in our policy. However, we do send renewal reminder emails in advance to help avoid any surprises.
That said, we’d still like to review your case in more detail. Kindly contact our support team directly at support@canary.is, and we’ll be happy to see what we can do to assist you further.
Your input plays a key role in shaping our services, and we genuinely appreciate you taking the time to share it.
Totally useless app now not working on…
Hi again in response to your suggestion to install version 8.8.1 l have installed latest version on play store 8.9.1 which still does not work!
Totally useless app now not working on my Samsung S8 and l even purchased another new S8 to try and sort but no go and all support could say was to log out and reinstall which l have done several times still not working.
Avoid
1 de abril de 2025
Opinión espontánea
Respuesta de Canary
Hi P! I am so sorry to hear you're experiencing issues with the Canary App on your Samsung S8 phone. I'm sorry to read that 8.9.1 hasn't resolved the issue for you. We would be happy to investigate this further for you, please reach out to us at support@canary.is.
I know you poor customer service people…
I know you poor customer service people are writing these replies because there is a gun to your head called a salary.
Undoubtedly you are aware, this is an awful product that uses unethical dark-patterns to trick users to purchase packages that they cannot get refunds on. Hundreds of people and I have experienced this, and all you do is make excuses. Perhaps you would be angry if you were scammed by a similar product?
At least your executives are happy. Squeezing as much out of this godforsaken company before it finally heaves over. They eat well!
16 de enero de 2025
Opinión espontánea
Respuesta de Canary
Hi Jon! We truly appreciate you taking the time to share your experience, and I’m sorry to hear that you feel this way. Our goal is always to provide clarity and fairness in our offerings, and I regret that this wasn’t your experience.
I’d love the opportunity to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to support@canary.is, and we’ll be happy to assist.
Your feedback is valuable to us, and we take it seriously as we work to improve. Thank you again for sharing your thoughts.
Das Letzte!
Erst wurde jedes einzelne Feature gebührenpflichtig, für jeden Standort muss man 100€ Gebühr bezahlen. Weigert man sich, wird man mit Pseudoangeboten zugespamt. Und mit dem neuesten „Update“ wurde auch noch die „Home Health“-Überwachung abgeschaltet, die ohnehin nicht mehr funktioniert hat. Man musste immer ein paar Stunden warten, wenn man zwischen Standorten wechseln wollte. Es wird auch ohne Ende unsinnige Werbung für China-Schrott eingespielt. Hier sollte sich der Verbraucherschutz bzgl. Sammelklage einschalten! Schließlich wurden die Kameras für viel Geld mit bestimmten Funktionen gekauft, ohne die das System so viel Sinn macht wie ein Auto ohne Reifen. Minus 5 Sterne wären noch zu viel! Finger weg von diese
Abzock-Verein!! PS: Kundendienst ist auch das Letzte! Nur Standardantworten, wahrscheinlich KI-generiert ohne Sinn und Verstand.
26 de febrero de 2025
Opinión espontánea
Respuesta de Canary
Hallo Lotti, unser Basic Service Plan beinhaltet 24/7 Watch Live, Bewegungsbenachrichtigung, Nachtsicht, Alexa-Integration und vieles mehr - kostenlos. Außerdem ist unsere Zwei-Wege-Gesprächsfunktion, die bisher unter Premium Service lief, jetzt im kostenlosen Basic Service Plan enthalten. Als Dankeschön für Ihre jahrelange Unterstützung möchten wir Ihnen ein spezielles Angebot unterbreiten, mit dem Sie alle Vorteile des Premium Service genießen können, ohne die Werbung zu sehen. Wenn Sie dieses Angebot in Anspruch nehmen möchten, teilen Sie uns dies bitte per E-Mail an support@canary.is mit. Wir werden Ihnen auch gerne Schritte zur Fehlerbehebung für das „Home Health“-Problem anbieten. P.S. Seien Sie versichert, dass unser Kundenserviceteam nicht von einer KI generiert wird, sondern aus echten Menschen besteht. Wir danken Ihnen!
If I could give no stars I would - avoid at all costs
Having been a customer for a few years I am flabbergasted by the cowboy company they've become. Completely ridiculous subscription prices. My renewal was due 7/2/25, I logged in 31/1/25 and the costs were extortionate so decided to cancel. As I went through the cancellation screens I was given a 1 time offer of £75 (I paid £108 last year) so accepted that. Few days later £157.31 was taken. When I queried this I was given so many different answers and they refused to cancel and reimburse within the 14 day cooling off period as legally obliged by EU law (they are based in Ireland). I have submitted a claim to the European Small Claims Court. They even had the audacity to say if I renewed on 7/2/26 they would offer me a 60% discount. Apparently I paid £108 for 2024-25 discounted from 208 but they've had to put their prices up so this year the 'bargain' of £157.31 is amazing as it should be £318! Work that one out. They should be put out of business. Sadly looking at other reviews seems a familiar story.
7 de febrero de 2025
Opinión espontánea
Respuesta de Canary
Hi there, for a long time, we offered many of our advanced features for free. Due to market changes & to be consistent with our competitor’s offerings, we adjusted our Service plans. Please note that refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Should you need further clarification on our cancellation or refund policy, feel free to contact us again at support@canary.is anytime. Additionally, we will be happy to look into what we can offer you as well. Thank you!
This is the worst company
This is the worst company. The customer service is abhorrent. They send an email informing they are taking money for the next year that is nowhere to be found. Then they charge $149 for premium service and refuse to refund. There is no way we wanted this for another year and certainly not for 149.00. I contacted them immediately upon notice from my bank but they refuse to cancel the service for this year or refund our money. Stay as far away from these people as you can. There are lots of companies far better out there to use where you will be treated fairly.
Update: I did not receive the email and I do not take time to check junk mail. This is the worst customer service ever. You are more interested in money than your customers - therefore, we will trash the canary, never use your service again, and continue to write reviews so others know how they will be treated if they choose your service. You are an example of the poorest of customer service and care for others.
26 de enero de 2025
Opinión espontánea
Respuesta de Canary
Hi Ree, according to your account, you have had a Premium Service plan since 2022. When signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date that it was first charged. A courtesy email is sent to the email address on file 7 days prior to the renewal date as a reminder. Please check your spam folder. At any time within the year before the annual renewal, a customer can self-cancel, email, call, SMS, or open a chat and our agents can assist you with your cancellation request. As mentioned by our agent, refunds are only provided if one cancels their Annual Premium Service plan within 14 days of initial registration. Should you need further clarification on our cancellation or refund policy, we ask that you please continue your correspondence via email with support. Thank you!
Sneaky Terms
Cancelled a premium subscription that auto-renewed in Dec 2024 and they’ve informed us that the premium subscription will remain through December 2025 and there will be no pro-rated refund. We originally had the device to monitor my elderly grandmother in her home who has since died.
3 de enero de 2025
Opinión espontánea
Respuesta de Canary
Hi Bria, please note that when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date that it was first charged. An email is also sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder and to give you enough time to send us a cancellation request via email before it renews. Additionally, self-canceling is available on the web app. Feel free to reach us again at support@canary.is and we will be happy to clarify any questions you have regarding your cancellation request. Thank you!
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