Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD.... Ver más
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Consulta las opiniones de los clientes
Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into troubl... Ver más
La empresa ha respondido
Automat ist Abzocke, habe 20 Euro rein gesteckt, habe 2 Booster jeweils 4,50 Euro erhalten, Rückgeld waren 3 Euro!!!! Wo ist mein Restgeld ??? Betreiber der x-sur kann mir nicht weiter helfen,... Ver más
La empresa ha respondido
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Información de contacto
6th Avenue 101, 10013, New York, Estados Unidos
- canary.is
1,1
Muy malo
333 opiniones
Ha contestado el 97% de las opiniones negativas
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The app is now adware. (with the free tier)
I have used the Canary solution for a number of years, and was satisfied with it. It did what I wanted with only a one-time payment for the camera. The free subscription was perfect for my needs. However, over the last couple of years several features has been moved from the free service to the subscription service. This is something other security systems has done as well so this alone does not warrant a one star, the free version was still usable although quite more limited than it once was and I understand that the costs of the service must be covered- but Canary then had the temerity to add full screen, unskippable ads to their app a few months ago, which they have shown more and more often lately - unless you pay for premium of course. The app is more or less completely unusable now. Unless you want to fork out for premium, stay away from this adware.
25 de julio de 2023
Opinión espontánea
Respuesta de Canary
Hi Kristian, our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free! Here's the link to our service plan for more info: (https://bit.ly/3zV9g16). We apologize for the adverts and will try to keep them from interfering with your experience. There is also a triangle button on the top left corner, which will take you to the end where you can exit the ad. As we appreciate your years of support, we would like to make this process as easy and affordable as possible for you. If you are interested in signing up, please let us know at support@canary.is so we can share a great offer so you can enjoy the benefits of Premium Service and no longer see the adverts. Thank you!
Find an alternative
We have used Canary for years but made the decision to switch to Ring. Our Canary internet connection was very bad and often lost connection when we were out, which made the product totally useless. No other products in the house behaved in this way which leads me to suspect it is a product issue and not an Internet issue. We did not find solution with troubleshooting and kept ending at square 1. I do not recommend Canary to anyone, especially with the recent changes in fees
19 de julio de 2023
Opinión espontánea
Respuesta de Canary
Hi Kim, we appreciate your years of support and do not wish to see you go. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, we would be ready to reinvestigate and provide steps to help with your connectivity issue. Thank you!
Please Do Not Waste Your Money!
This company is disgraceful! The product is not fit for purpose, customer service is non-existent. Please do not waste your money!! I have spent 24 hours trying to cancel this to be told it is being reviewed! Totally unacceptable!
13 de julio de 2023
Opinión espontánea
Respuesta de Canary
Hi Ros, we have located your correspondence with a customer service representative who is in the process of cancelling your subscription and deleting your account as requested. As far as cancelling, I am sorry you were unable to find this. Self-canceling is available in the app or you may send a cancelation request via email, SMS, over the phone or Live Chat as well. Regarding your account deletion request, this is a task that requires assistance from our specialist team, we offer the timeline of the longest possible within legal expectations, however in most cases the deletion occurs much more timely. Should you have any other questions, feel free to reach us at support@canary.is anytime. Thank you!
Greedy Canary
Also changing system bought canary system not long after they launched. Very little info provided by them now and keeps losing connection and have to reset each camera. Not much good when you’re away and cameras not working. Can’t see canary surviving long at this rate.
10 de junio de 2023
Opinión espontánea
Respuesta de Canary
Hi Graham, let us help you find the reason behind your connectivity issue. Please send us an email at support@canary.is with the serial number of the device that drops offline so we can provide troubleshooting steps to solve your case. Thank you!
8 year Canary user looking for new solution
I have been using canary cameras for 8 years now and have over 20 cameras at several location. The support has never been great but the service used to be. Now without the new per camera Premium service the cameras are useless. Getting someone on the phone is impossible. It’s asham, this company started out on the right track but has lost its way. Very few product updates in years but the service fees have skyrocketed.
1 de junio de 2023
Opinión espontánea
Respuesta de Canary
Hi Mike, thank you for taking the time to write your feedback. We appreciate your years of support and would like to make this process as easy and affordable as possible for you. Should you wish to sign up, let us know via email at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, if you wish to seek assistance over the phone, you may do so by sending us an email with the details you need help with, the preferred date, time (including timezone), and phone number that you wish for us to call you. Our hours are from 8 AM - 5 PM EST, 7 days a week. Please visit https://bit.ly/3N6OX4f for Live Chat assistance. Thank you!
Watch live doesn’t work as you have to watch adverts before you can view
I stopped my subscription with canary as I was fed up of the cameras taking so long to go on line once I’d had an alert that if someone was at my door they’d normally gone by the time I was able to view it. Also quite a few missed movement where people came to the door, drove into the yard and the cameras didn’t respond to them.
I’ve been just using the basic service since but as of today the most ridiculous change. You get an alert to say someone is at the door, you only get to view it live but now before you can view live you have to watch a loud and ridiculous games advert video that takes so long that by the time you get to view anyone has gone. This renders them absolutely useless. Taking them out now and they will be your biggest waste of money buying the cameras as they are no longer fit for purpose, absolutely every other camera system is now more fit for purpose.
Now successfully have more traditional cctv and other smart cctv method. Loads more efficient and so far much better customer support in the Uk.
24 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hello Robert, thank you for your feedback. Advertisements appear once per session and you should be able to close these out after just a few seconds, you will then be able to Watch Live uninterrupted. Let us help you find the reason why your motion detection was delayed. According to the correspondence you have had with the Canary support team, this issue has not been mentioned and we would like to help you rectify this. If you wish to sign up for Premium Service, let us know as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements. With regard to our customer service, we pride ourselves on providing the very best customer support. According to your account, you did not reach out to our support team regarding any troubleshooting since you purchased your device in 2018, only to switch to the Basic Service Plan in 2021.
Totally worthless service....
Bought the camera used (which is actually really good hardware).
But it is totally worthless due to the subscriptions and the app is littered with commercials, it could drive anyone crazy.
I´m lucky that i´ve read all the comments here so i didn´t do the mistake to buy a subscription.....
THe camera is going to the bin and i´ll change to another brand.
Beware, DO NOT BUY THIS!!
23 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hello Mikael, thank you for your feedback. Our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, Alexa integration, and more for free! However, if you wish to sign up for Premium Service, please email us at support@canary.is as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements.
Canary has lost it’s way!
I have used canary for many years and by and large have been happy with the experience. However recent changes to the basic free service have meant that the cameras are almost useless unless you subscribe to the Premium Service which is expensive. They charge you on a per camera basis. So, I’m changing my provider and have just ordered the Eufy system which has local video storage. I’m sorry Canary has lost its way.
20 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hi Peter, thank you for your feedback and for being a loyal supporter of Canary. Our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, Alexa integration, and more for free! However, if you wish to sign up for Premium Service, let us know as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service.
Terrible service/expensive unusable service
Terrible service - non-functional device however unable to cancel or get refund on auto-renewed service so paying huge price for service I cant even use.
15 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hi Allan, please note that self-canceling is available on the web app. Refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Check out our Help Center article on "How do I cancel Premium Service?" for more information: (https://bit.ly/3Gk0coG). Should you need further clarification on our cancellation or refund policy, feel free to reach us at support@canary.is anytime. Thank you!
Used to be good but they have taken…
Used to be good but they have taken away the ability to view recorded clips and the ads make me feel like I downloaded a cheap app. Arlo is much better
11 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hi Matthew, we apologize for the advertisements and will try to keep them from interfering with your experience. We value your support and would like to share a special offer with you so you can enjoy the benefits of Premium Service and no longer experience the advertisements. If this is something that you may be interested in, please contact us at support@canary.is and we will be happy to help. Thank you!
Tech decent, but service is not worth it
I'm giving two stars only because the technology itself is decent. But the customer service experience is very frustrating. It's difficult to access and manage your account, you have to pay per camera for subscription, changes to the subscription require you to cancel everything and start over (or call customer service --- which -- good luck if you get ahold of them). I kept them for years only because I didn't want to invest in other cameras. Finally made the switch to another provider.
2 de mayo de 2023
Opinión espontánea
Respuesta de Canary
Hi Jason, we are sorry to read that you did not receive the assitance you needed. Please note that self-canceling is available on the web app. Otherwise, you can send a cancellation request via email if you were unable to reach us over the phone. We appreciate your years of support and do not wish to see you go. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Thank you!
Horrible experience stay clear …
This company has a good idea 10 years ago now they have hit the bottom of the pond . After being a Member over a year I discover while on vacation my device was not sending push notifications to my phone after building maintenance came in while I was gone told canary to stop charging me for services until resolved they would email me every few days with stupid troubleshoootng fixes like making sure it’s plugged in a outlet really ?? They charged me a third time and i said.no i want a refund for at least one month they refused and went back to asking me to download a third party app and I refused . I feel scammed and cancelled the services do not charge
Me again or it’s Fraud total scam company desperate to stay afloat
26 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hello Paul, we are sorry to read about your experience. May we please ask you to email Canary at support@canary.is with attention to Matthew who is a member of the management team. He will look further into your case. We have no tickets in our system for the past 2 years that we can find under your name. We are happy to assist you further.
Deceptive practices
Deceptive practices. Billed account prior to contract expiring and I guess I get that but I canceled on renewal date and they refuse to refund my annual payment. I asked for a copy of contract indicating cancellation has to be PRIOR to renewal and they ceased communication with me. Filed complaint with BBB and they tried to sell me more services as response. I refused their offer and again asked for copy of contract showing cancellation policy and again they ceased communication with me and now BBB. Cameras are not good quality and have less features/functions than competitors cameras. My advice find something better.
1 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hello Samantha, thank you for your feedback. According to our records, your subscription renewed at the same time as your previous renewal and your cancellation request came after the renewal took place. In addition, a renewal email was sent to you 7 days before your renewal took place on March 21, 2023 to which you did not respond or self cancel as is in our terms of service that you agreed to. As a gesture of goodwill, we offered you 12 months of Premium Service free of charge. A copy of our terms and conditions were sent to you twice as per your request which are also available on our website. Please contact us if you wish to accept our goodwill offer.
Advertising camera
Now we are being bombarded by adds with this camera and even more features taken away. Adds open and take over your phone even when you don't click on them. You don't even get a 10 sec video of the motion detected anymore. I bought this camera 5 years ago when there wasn't a premium service, you just bought the camera and everything worked. Iv payed for premium service for the last year because nothing works unless you don't. Now your rammed with adds, no way! Over the years it's got more and more scammy. We just ditched this parasite of a camera, new Eufy on its way
21 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hi there, we apologize for the advertisements and will try to keep them from interfering with your experience. As you are a loyal customer, we are happy to share a special offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements. We currently offer two types of service plans: Basic Service (free) and Premium Service. With our Basic Plan you get access to 24/7 watch live, motion notification, Two-way Talk to have live conversations via your camera and your phone, night vision, Alexa integration, and more. If you are interested, feel free to reach us at support@canary.is anytime. Thank you!
Awful
Awful. Bad. Terrible. Stay away. Camera is expensive. They eliminate features all the time. Now I get a 10 second full screen ad congratulating me that I get to see ads any time I try to view my camera. Amazon sells 100s of cameras for $50 that blow this one out of the water and have free features forever. Please collapse as a company already so I can not feel bad about finally throwing this piece of junk away.
14 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hi Corey, we apologize for the advertisements and will try to keep them from interfering with your experience. If there are any that trouble you, we kindly ask you to send us an email at support@canary.is and provide screenshots of the ads that you find contentious so we can look for ways to fix this issue for you. To clarify, 24/7 watch live, motion notifications, geofencing are just some of the features that continue to be free and is still included as part of the Basic Service plan. In addition, we've added the Two-Way Talk feature to the free basic service plan. Two-Way Talk is a feature which has been heavily requested by our basic plan customers, and now everyone can stay even more connected to their homes by having real-time conversations through the Canary app. Looking forward to your response!
Scam
Scam! Sells expensive camera - then removes all functionality to sell subscription at ridiculous price.
Someone should take them to court.
Also, all their answers are meaningless copy-paste.
Best advice: Report the app to Apple to shut down this scam (go to the app store, scroll all the way down and select “report a problem”).
Answer to their copy-paste answer:
1. Talk feature is useless when ads prevent you from even accessing the camera!
2. You are out of line with competitors. I have now switched to Eufycam which works much better in every respect - and requires no subscription at all.
3. My useless Canary cam is going to the trash.
14 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hi Søren, thank you for your review. We appreciate your support and do not wish to see you go. To clarify, for a long time, we offered many other advanced features for free, such as motion notifications with preview image and video clips, person detection, 24 hour video history, activity zone masking and one-tap to police. Now, due to market changes, and consistent with the offerings of our competitors, we are migrating those features to our best plan—Premium Service.
In addition, our Two-Way Talk feature will now be included in the updated free basic service plan. Two-Way Talk is a feature which has been heavily requested by our basic plan customers, and now everyone can stay even more connected to their homes by having real-time conversations through the Canary app. Please send us an email at support@canary.is so we can look into finding a resolution here. Additionally, should you wish to sign up for Premium Service, feel free to let us know so we can share a special offer to make this process as easy and affordable as possible for you. Thank you!
Fingers way of this company!!! I lost my money I am advising you to not lose yours.
I bought this expensive camera first time in America. So far I was paying a huge amount per year ( 120€) so good.
I came to Germany and I decided to purchase more 5. More than €1.000.
Last year, after years paying €120,00 a year, I decided to not pay anymore. The service got worse and worse.
Right now I have:
- minutes of publicity to enter on the app. Like games, etc..
- the cameras does not connect anymore. Just do not appear the video. Only connecting.
- the customer service is a disaster. I have 2 cameras not working and they did not help with.
Advise? Never buy from this company. There are so many options without a fee and delivering a very good service. I lost my money I am advising you to not lose yours.
2 de diciembre de 2022
Opinión espontánea
Respuesta de Canary
Hi there, we appreciate your support and do not wish to see you go. Please send us an email at support@canary.is so we can look into what is causing the connectivity issue. Additionally, should you wish to sign up foor Premium Service, feel free to let us know so we can share a special offer to make this process as easy and affordable as possible for you. Thank you!
We get ADs RATHER than a More Reliable Product
I have had and recommended Canary units as a simple and effective base security system since 2015.
However, ADs on the companion app to use the device is UNACCEPTABLE.
I Can No Longer Recommend Canary Products.
We already PAID for the device, and PAY for full functionality - Now you want us to PAY to get rid of Ads?
Your device REQUIRES usage of the app
HOW CAN YOU PUT ADs on something that should come with the device?
CLEARLY your ridiculous boiler plate answers here and on the App Store are NOT ACCEPTABLE.
CLEARLY people are Annoyed Enough to Switch to your competitors.
CLEARLY the NEGATIVE REVIEWS are PILING UP about this
AND these negative reviews, have overtaken the Negative Reviews about the Un-Reliability of your product - Good Work
WHAT THE HECK ARE YOU THINKING?
You are Not selling an App
It should Come with the Device (or your device is worthless)
ADs are for Software App developers
NOT
Hardware Manufacturers Companion Apps
PLEASE - Not Another Boilerplate Response about how you are "sorry" I am unhappy with my experience.
I and everyone else who wrote a NEGATIVE REVIEW of your company, will RENEW them and REPOST them OVER and OVER - we are all sick of companies like yours thinking they can just dump on customers.
Lets see if Social Media can have an effect on your bottom line.
10 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hi Robert, thank you for taking the time to write your feedback. We appreciate your years of support and would like to make this process as easy and affordable as possible for you. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you, so you can enjoy the benefits of Premium Service and no longer receive advertisements. Thank you!
Introduction of ads with Camera View what a joke .
Yes , absolutely agree with all the other reviews . Your market strategy to improve is not working too well , rather than pis.. customers off . I understand you need make money, but you are going the wrong way around . I am so angry you are introducing ads with the camera view. Is this going to be a permanent thing ?
As of 23 April 2023
As a response canary want to hold you ransom to their Subscription service to get rid of the advertisements that blind your view. Not good enough. When I get around it I am going to throw you in the bin .
1 de abril de 2023
Opinión espontánea
Respuesta de Canary
Hi Paul, thank you for your response. We're sorry that you feel this way. We value your support and would like to share a very special offer with you so you can enjoy the benefits of Premium Service and no longer experience the ads. If this is something that you may be interested in, please contact us at support@canary.is and we will be happy to help. Thanks!
USELESS!
USELESS!! Canary promoted with free service in the beginning. Messaging you when a motion was detected and kept the images for a limited time. That was the reason I bought two cams. Now you have to pay for a subscription. going to trash the cams. And Canary will always answer with standard automated answers. So just be aware of this if you are searching for a good cam.
30 de marzo de 2023
Opinión espontánea
Respuesta de Canary
Hi Peter, we are sorry that you are not happy with the changes to our service plan. Our Basic Service plan continues to include 24/7 Watch Live, motion notification, night vision, Alexa integration, and more for free! Additionally, our Two-way Talk feature, which was previously under Premium Service, is now also included as part of the free Basic Service plan. Here is the link to our subscription plan for more information: (https://bit.ly/3zV9g16). If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Thank you!
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