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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Ver más

Valorada con 1 estrellas sobre 5

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Ver más

Valorada con 1 estrellas sobre 5

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Información de contacto


1,5

Muy malo

TrustScore: 1.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience so far

Great experience so far - I’m seeing amazing progress and it definitely has been working up to this point!

15 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

So glad to hear that, Jack! Thanks for sharing.

Valorada con 2 estrellas sobre 5

My husband receives photos/scans/videos…

My husband receives photos/scans/videos of how his teeth have changed every time he moves on to his next pair of aligners - I “iChatted” to ask why I don’t receive this same “service” and was not given a real answer - disappointing.
It’s normal to want to SEE your progress.

15 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Hi Aleese! If you have the CandidApp, you should be able to access your "before" and "after" scans and videos there. If you're having trouble accessing that, please give us a call at 1-844-295-6915. Thanks!

Valorada con 5 estrellas sobre 5

On month 3

On month 3. Loving it!

15 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Awesome. Thanks for your feedback, Jennifer! We so appreciate it.

Valorada con 5 estrellas sobre 5

So far

So far, so good! The only regret I have is not doing this sooner!

15 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Hi Mike. Thanks for your feedback! We really appreciate it.

Valorada con 5 estrellas sobre 5

This system is so easy to use

This system is so easy to use! I can feel and see the difference already and I’m only on step 5. I highly recommend.

15 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Thanks for your feedback, Catherine! When you’re happy, we’re happy.

Valorada con 1 estrellas sobre 5

Dont do it

Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

14 de septiembre de 2021
Opinión espontánea
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Respuesta de Candid

Hi Liz. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Valorada con 5 estrellas sobre 5

I am very please with my results

I am very please with my results. My teeth were very open and my bite was very bad. When I used to eat I could only use my back teeth to chew and because of that my jaw use to get swollen all the time. In only 7 month my teeth looks great and my bite is perfect.

9 de septiembre de 2021
Opinión espontánea
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Respuesta de Candid

Congratulations on your new smile, Xiomara! And, thank you. We so appreciate your feedback!

Valorada con 4 estrellas sobre 5

Worth the effort

The beginning of this process was very simple and enjoyable. I am a little frustrated that my progress has been delayed multiple times due to different things. A lot of sets don’t fit correctly and I don’t feel I am using the chewies correctly, since my progress is still delayed. They are also a hassle to clean so I am constantly brushing and flossing to no avail since my reports come back consistently that I need to brush/floss more. They just seem to be a great deal more work than I originally thought.

That being said, it is so nice to not have to schedule orthodontist appointments every other week and the progress is quicker than braces. They’re practically completely invisible and all self-consciousness is eliminated. The app is simple to use and find answers to basic questions. I am seeing (and feeling) a noticeable change in my smile, as well as a lowered sensitivity in my teeth. All in all, it will be worth the effort.

2 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Thanks for your feedback, Elizabeth. We really appreciate you taking the time to leave it! As always, please give us a call at 1-844-295-6915 if you need any help.

Valorada con 5 estrellas sobre 5

I love the communication and feedback…

I love the communication and feedback as well as the ease of scanning my progression. I have no complaints...Worth the time and money.

1 de septiembre de 2021
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Respuesta de Candid

Thanks for your feedback, Raul! When you’re happy, we’re happy.

Valorada con 5 estrellas sobre 5

Amazing

thank you for the excellent service! my teeth look great so far :)

1 de septiembre de 2021
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Respuesta de Candid

Thanks, Nadine! We appreciate your feedback.

Valorada con 5 estrellas sobre 5

I have had a wonderful experience

I have had a wonderful experience! Customer service is great, very helpful and willing to make your experience better. My teeth look great! Thank you Candid!!

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

You're welcome, Jenni. Thanks for your feedback! Can't wait to see your new smile.

Valorada con 5 estrellas sobre 5

Prompt feedback

I appreciate the prompt feedback and explanation of any issues. I also like the helpful suggestions and progress picture views.

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Thanks for your feedback, Deborah! We appreciate it.

Valorada con 5 estrellas sobre 5

The remote process it simple

The remote process it simple and the staff are extremely responsive. I have had some aligners so far not fit 100% on my lower gum-line especially but nothing that seems to impair the process too much. They always seem to fit pretty good on my teeth.

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Thanks for your feedback, Danielle. As always, please give us a call at 1-844-295-6915 if you need any help.

Valorada con 4 estrellas sobre 5

So far my treatment has been going…

So far my treatment has been going really well. The scans are easy to complete and I've gotten used to wearing them. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I ended up taking a nail file to the most recent one and that seemed to help. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors.

1 de septiembre de 2021
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Respuesta de Candid

Hi Kiersten. Thanks for your feedback! We appreciate it, and will pass it along to our care team.

Valorada con 5 estrellas sobre 5

Amazing so far!

Amazing so far! Comfortable, easy scans, fast feedback, my gums and teeth are actually getting healthier!

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Thanks for your feedback, Thomas! We really appreciate it.

Valorada con 3 estrellas sobre 5

It's a big hassle to get in touch with…

It's a big hassle to get in touch with customer service. Keep in mind they may send you to a cleaning, even though you don't have any planned until later in year. They will put your monitoring on hold until you do exactly as they say. NO EXCEPTIONS. Also, you get the same feedback almost every time. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating.

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Hi Cindy. We take comments like this very seriously, and have passed it along to our care team. Candid and its affiliated orthodontists aim to provide high quality services. If you need any assistance, our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST.

Valorada con 5 estrellas sobre 5

Big fan of the cleanliness

Big fan of the cleanliness, convenience, and how quickly I was able to begin my treatment.

1 de septiembre de 2021
Logotipo de Candid

Respuesta de Candid

Hi Alex. Thanks for your feedback! We really appreciate it.

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