Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Ver más
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Consulta las opiniones de los clientes
Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Ver más
La empresa ha respondido
I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Ver más
Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.
Información de contacto
Avenue of the Americas 555, 10011, New York, Estados Unidos
- support@candidco.com
- candidco.com
No ha contestado las opiniones negativas
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Great experience so far
Great experience so far - I’m seeing amazing progress and it definitely has been working up to this point!

Respuesta de Candid
Quick responses after submitting…
Quick responses after submitting bi-weekly reviews!

Respuesta de Candid
Excellent service and I love the…
Excellent service and I love the treatment plan.

Respuesta de Candid
My husband receives photos/scans/videos…
My husband receives photos/scans/videos of how his teeth have changed every time he moves on to his next pair of aligners - I “iChatted” to ask why I don’t receive this same “service” and was not given a real answer - disappointing.
It’s normal to want to SEE your progress.

Respuesta de Candid

Respuesta de Candid
This system is so easy to use
This system is so easy to use! I can feel and see the difference already and I’m only on step 5. I highly recommend.

Respuesta de Candid
Dont do it
Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

Respuesta de Candid
I am very please with my results
I am very please with my results. My teeth were very open and my bite was very bad. When I used to eat I could only use my back teeth to chew and because of that my jaw use to get swollen all the time. In only 7 month my teeth looks great and my bite is perfect.

Respuesta de Candid
Worth the effort
The beginning of this process was very simple and enjoyable. I am a little frustrated that my progress has been delayed multiple times due to different things. A lot of sets don’t fit correctly and I don’t feel I am using the chewies correctly, since my progress is still delayed. They are also a hassle to clean so I am constantly brushing and flossing to no avail since my reports come back consistently that I need to brush/floss more. They just seem to be a great deal more work than I originally thought.
That being said, it is so nice to not have to schedule orthodontist appointments every other week and the progress is quicker than braces. They’re practically completely invisible and all self-consciousness is eliminated. The app is simple to use and find answers to basic questions. I am seeing (and feeling) a noticeable change in my smile, as well as a lowered sensitivity in my teeth. All in all, it will be worth the effort.

Respuesta de Candid
I love the communication and feedback…
I love the communication and feedback as well as the ease of scanning my progression. I have no complaints...Worth the time and money.

Respuesta de Candid

Respuesta de Candid
I have had a wonderful experience
I have had a wonderful experience! Customer service is great, very helpful and willing to make your experience better. My teeth look great! Thank you Candid!!

Respuesta de Candid
Prompt feedback
I appreciate the prompt feedback and explanation of any issues. I also like the helpful suggestions and progress picture views.

Respuesta de Candid
The remote process it simple
The remote process it simple and the staff are extremely responsive. I have had some aligners so far not fit 100% on my lower gum-line especially but nothing that seems to impair the process too much. They always seem to fit pretty good on my teeth.

Respuesta de Candid
So far my treatment has been going…
So far my treatment has been going really well. The scans are easy to complete and I've gotten used to wearing them. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I ended up taking a nail file to the most recent one and that seemed to help. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors.

Respuesta de Candid
Amazing so far!
Amazing so far! Comfortable, easy scans, fast feedback, my gums and teeth are actually getting healthier!

Respuesta de Candid
I have been using candid for a couple…
I have been using candid for a couple months now and already see a huge difference

Respuesta de Candid
It's a big hassle to get in touch with…
It's a big hassle to get in touch with customer service. Keep in mind they may send you to a cleaning, even though you don't have any planned until later in year. They will put your monitoring on hold until you do exactly as they say. NO EXCEPTIONS. Also, you get the same feedback almost every time. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating.

Respuesta de Candid
Big fan of the cleanliness
Big fan of the cleanliness, convenience, and how quickly I was able to begin my treatment.

Respuesta de Candid
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