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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Cheyenne was fantastic, she found us a great product, much cheaper, better gap return and more value for money. I was very grateful for her friendly advice and for answering all our queries. We would... Ver más

Valorada con 5 estrellas sobre 5

I was looking for travel insurance as the quote I got given was very expensive. I then went onto your site and found an insurance which was quite remarkable and was half the price. The customer servic... Ver más

Valorada con 1 estrellas sobre 5

Nothing was done about the false advertising which has left me with a recliner that I cannot fully use. As a pensioner living pension to pension whilst saving for this chair, Kogan has not stepped in... Ver más

Valorada con 5 estrellas sobre 5

Holly Szakal spent lots of time carefully & thoroughly talking through our private health care options to make sure we were moving over to the best policy to suit our needs. She was very knowledgeable... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

117 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(117)

106 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

I could not compare all competitors…

I could not compare all competitors without inputting data for each Insurance company separately and receiving individual quote. It was time consuming. Furthermore, Youi quoted $5562, Real Insurance quoted $2560 and Budget $1970. What a big spread. No point using this Canstar tool, instead better to go with Budget Direct next time, who is pretty competitive over the years. Hence I did not check quotes from Allianz and QBE.
But I just was told by Canstar that due to specific requirements each insurer has their own form requirement before a quote can be obtained. Canstar provides the links for easy access.

16 de mayo de 2026
Opinión espontánea
Logotipo de Canstar

Respuesta de Canstar

Hi Peter,

Thank you for your feedback.

Canstar is a comparison service rather than a direct insurance engine.

While we do the heavy lifting by comparing standard features, each individual insurer has highly specific underwriting criteria
that fundamentally changes the final price.

Because of this, insurers require you to complete their specific quote form to give you an accurate, legally binding price.

We provide the quick links to their pages to try and make that next step as seamless as possible.

Kind Regards,

Canstar Team

Valorada con 4 estrellas sobre 5

Canstar ratings undermined by incorrect data

Canstar has a lot of potential as a summary of comparison data but this is undermined when the data is out of date or different from the actual supplier’s website. For example, I wanted comparison electricity plans and when I found my preferred one from Canstar I went to the supplier site only to find that the tariff rates were higher than reported by Canstar. This meant the relative ratings Canstar reported for a range of providers were not useful in making purchasing decisions.

Update: After considering Canstar Team’s reply I concede their point about time of use tariff, which I am on. When I added solar PV I was led to understand that time of use tariff was my only option.
When requesting Canstar’s best plans for my postcode they did list single rate plans. When I go to the retail provider website, they only offer the plans that match my meter setting. This explains the mismatch between Canstar and retailer plans in my case.
What I since learned is that a request can be made to the distributor for a single rate tariff to be reapplied. We will see if they allow it.
Perhaps my heading should have been “Canstar ratings don’t always show the whole picture”

18 de mayo de 2026
Opinión espontánea
Logotipo de Canstar

Respuesta de Canstar

Hi Russell,

Thank you for sharing your feedback.

Did you make sure to select the correct type of tariff when comparing?

Some customers mistakenly compare using single-rate tariff as our comparison table defaults to this but then sign up for time-of-use tariff. The price will differ if this is the case.

We would be happy to look into this for you.

Please email us more details at enquiries@canstar.com.au.

Kind Regards,

Canstar Team

Valorada con 3 estrellas sobre 5

Not enough options

I received some good information regarding the companies you use, but there are still a lot of insurance companies which did not appear in your seaches.

4 de mayo de 2026
Opinión espontánea
Logotipo de Canstar

Respuesta de Canstar

Hi Sharryne,

Thank you for sharing your feedback.

Did you make sure to turn online partner filter off to find more insurance providers?

If you would like to send us more information, please email us at enquiries@canstar.com.au

Kind Regards,

Canstar Team

Valorada con 1 estrellas sobre 5

After leasing there Abbotsford location…

After leasing there Abbotsford location from me for 8.5 years , Canstar moved out without notice , bounced their April 1 rent cheque , and avoided my calls .
They have 1.5 years left on their lease . Leaving me in a very difficult position financially.
There was no reason not to talk to me and work something out if they had difficulties.
This company has really screwed me over. Unnecessarily.
The company apparently has a few lawsuits against them .
Now , another one .
If you want a co with NO integrity.. these guys.
Shame on them

11 de mayo de 2026
Opinión espontánea
Logotipo de Canstar

Respuesta de Canstar

Hi Peter,

We are quite confused over this review.

Canstar is a financial comparison service and our Sydney office is based in North Sydney. I believe you may be reviewing the wrong company?

Is there anything we can assist you with?

If so feel free to send an email to enquiries@canstar.com.au

Kind Regards,

Canstar Team

Valorada con 4 estrellas sobre 5

Genuinely helpful for comparing financial products

Been using Canstar on and off for the past year or so to compare savings accounts and credit cards. The comparison tables are straightforward and easy to filter by what actually matters to you. Found my current savings account through them which has been great. The only thing I'd say is some of the filters could be a bit more granular, but overall it's a solid resource. Would recommend to anyone trying to navigate the flood of financial products out there.

14 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No explanation of the refusal of a…

No explanation of the refusal of a loan.
Don't need them, already got the loan.

24 de abril de 2026
Opinión espontánea
Logotipo de Canstar

Respuesta de Canstar

Thank you for sharing your feedback.

As a financial comparison site, Canstar's role is to help you research and compare products from a wide range of providers. Because we are a comparison platform, we do not issue, approve, or decline loans ourselves. That decision remains with the individual lender based on their own specific lending criteria.

While we are glad to hear you have secured the loan you needed elsewhere, we understand how frustrating it is to not receive clear feedback when an application is declined. We always recommend reaching out directly to the lender, as they are best positioned to provide you with the specific reasons behind their decision.

Kind regards,

Canstar Team

Valorada con 5 estrellas sobre 5

Absolutely phenomenal!

Dylan was absolutely phenomenal! Especially at this time of year when comparisons are priceless when choosing a different service provider. He was professional and efficient and I can’t recommend Canstar’s customer service enough. Made a difficult task easy to understand and compare, way more effective than my paper and pencil attempt!

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better outcome all round

Took the time to understand my requirements and answer my questions. Saved me a lot on my premium and with better benefits than my previous health insurer provided.

28 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Holly knows her stuff

Holly Szakal spent lots of time carefully & thoroughly talking through our private health care options to make sure we were moving over to the best policy to suit our needs. She was very knowledgeable about each provider's policies, inclusions & exclusions. Also her follow-up care post-transfer has been explemplary. Her manner on the phone is also lovely, very friendly & caring.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Save on pet insurance

I was seeking to save money on my pet insurance which had gone up substantially since last year. I used Canstar to compare pet insurance policies and I have saved over $100 a month. Thank you Canstar

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My interaction with Chloe was excellent

My interaction with Chloe was professional and friendly. I was looking to review options regarding my hospital health fund. Chloe researched my details and sought appropriate clarification then offered me an alternate Health fund which had several benefits of interest. I discussed this with my wife and we decided to proceed. Chloe made herself available via mobile phone or e-mail to clarify any issues we may have. Once we chose to join the new fund, Chloe was still there in the background which I appreciated as I had several points that needed clarification. Chloe responded in a timely manner with concrete answers. We have been very pleased with our dealing with Chloe. We now await the new Health fund to debit our premium. Chloe advised she is still available as we approach the final changeover. Thanks

13 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Extremely helpful and easy to finalise.

Everything from this initial phone call was great. Dylan couldn't have been more helpful and the end result was a saving of $100+.
Unfortunately the comparison, from my end, was in relation to the post 1 April price, and the contract I have entered is for 1 month only, then the price also goes up as well.

6 de marzo de 2026
Opinión espontánea

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