One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Ver más
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Ver más
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Información de contacto
Savoy Road, CW1 6NA, Crewe, Reino Unido
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Excelente
392 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 42% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent canvases at a reasonable…
Excellent canvases at a reasonable price. Delivered quickly
15 de mayo de 2025
Terrible - never got my goods
I never ( at least so far) received my order - a large canvas for £102 - I emailed them - no response - called them several times - on hold for 30 mins gave up.
Do not buy from this supplier. I'm still trying to get hold of them ....nothing...tumbleweed - refund or my goods please
22 de mayo de 2025
Respuesta de canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
AVOID COMPANY
If there was a zero star rating, I’d of given it. Terrible customer service, they just don’t respond, despite ordering and paying weeks ago no sign of my canvases and no refund of my money, I’ve had to raise as fraud with my bank. AVOID AT ALL COSTS.
15 de mayo de 2025
Opinión espontánea
Respuesta de canvas-store.co.uk
Hi Leon,
I'm so sorry for your experience.
We've restructured our order fulfilment process after reviews highlighted areas where we were not performing well and leaving customer dissatisfied.
Communication is key and we hope to provide much better communication from now on.
I sincerely apologise that you were waiting for your order and received no communication from us!
Best Wishes,
Customer Care
Brilliant service
This was my first time buying from Canvas Store, but I fully intend to use it regularly. Great range of products and decent pricing & when I spoke to customer services because my order was quite complex and very urgent, they couldn’t have been more helpful and polite and they delivered on their promises! Thanks Hedi (?)
4 de abril de 2025
Opinión espontánea
Item not delivered and no response from the company!
Order canvas and got notified that item was dispatched on the 20th March but no further tracking information provided and still no delivery! Tried calling just rings for ages and have tried emailing and via the website and no reply. Will be raising a dispute via my bank for a refund!
20 de marzo de 2025
Respuesta de canvas-store.co.uk
Hi Becky,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Great canvases of good quality very…
Great canvases of good quality very good price
20 de marzo de 2025
I highly recommend The Canvas Store for…
I highly recommend The Canvas Store for excellent products at very reasonable prices. There was a slight problem with the delivery of canvases that was expertly resolved by Customer Services. Replacement canvases arrived on time and in good condition.
20 de marzo de 2025
As expected
Great price. Great on time delivery. Exactly what I expected and with no hassle.
20 de marzo de 2025
Incomplete...
I'm still waiting for half of my order to be delivered, and communication has been poor.
Hopeful this will eventually be resolved though....
20 de marzo de 2025
Respuesta de canvas-store.co.uk
Hi Cathy,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
good at there work
19 de marzo de 2025
Opinión espontánea
Abysmal notification about delivery
The "shop" app told me that my goods were ready to be shipped. I received no further information, no delivery date, no tracking number, and I don’t know the courier. By luck I was in to receive the goods. I reported this lack of information but I received no advice on what to do.
10 de marzo de 2025
Respuesta de canvas-store.co.uk
Hi John,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Failed to deliver the order,have failed…
Failed to deliver the order,have failed to return calls and reply to e-mails.however on the good side a refund was dealt with within 24hours.
18 de febrero de 2025
Respuesta de canvas-store.co.uk
Hi Chris,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
6 pk of canvases
6 pk of canvases. Absolutely no communication regarding this item despite & 11 days late. 20 min on hold & no one answering in the end. 2 emails sent with yet no reply to either. Item arrived the next day having been sent the day day of my emails. No reply, no apology & no telephone reply. What a way to run a company. Having been a customer in the past, would I use them again...NO!. Would I recommend...NO!.
17 de febrero de 2025
Respuesta de canvas-store.co.uk
Hi David,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Great product that is reasonably priced
Great product that is reasonably priced
17 de febrero de 2025
Poor customer Support
The Seawhite canvases are not primed properly. I had to painting certain areas twice. I contacted Canvas Store on two occasions and was never heard back from them.
17 de febrero de 2025
Respuesta de canvas-store.co.uk
Hi Paul,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
24 de enero de 2025
Respuesta de canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.