Canvasgiftco Opiniones 

101
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered a personalised baby outfit on the 8th September, to bring my baby home in, thought I had plenty of time to receive the order as said 10days.. order showed shipped on 22nd September, however ha... Ver más

Valorada con 1 estrellas sobre 5

I placed an order over a month ago and still haven't received it. I've sent several emails but haven't gotten a single response. At this point I'd just like to cancel my order and get a full refund, b... Ver más

Valorada con 4 estrellas sobre 5

Ordering easy, evri stated delivered, but actually arrived two days later!!! Once the peel taken off, buff it up, will look like picture. Was disappointed that it's actually flat, I thought it was m... Ver más

Valorada con 3 estrellas sobre 5

I wanted to purchase a new name plaque for a new member of the family. It would be added to the chain of plaques which I previously received as a gift. I could not reach any individual who might help... Ver más


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 27% de las opiniones negativas

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2,1

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(101)

46 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered a few weeks ago the Grand…

I ordered a few weeks ago the Grand Sign plus 2 names of my grandchildren, only the 2 names came and not the Grand sign so emailed them everything photos, order number etc and still nothing back saying that my order is missing a part and they will send it to me, theres no contact number to phone them and getting nowhere with them. How hard is it to understand that yes i have received the right order i am just missing the Grand sign and all i want is for them to send it to me 🙄

11 de noviembre de 2025
Opinión espontánea
Logotipo de Canvasgiftco

Respuesta de Canvasgiftco

We’re very sorry for the frustration you’ve experienced — this situation should never feel this difficult to resolve.

Unfortunately, we’re unable to access order details directly through Trustpilot, so we can’t verify which part is missing from your package here. To sort this out quickly, please email us at help@canvasgiftco.com
with your order number and photos (if you haven’t already), and our team will make sure the missing Grand Sign header is sent to you as soon as we can verify the details.

We truly apologize for the inconvenience and appreciate your patience — we’re ready to help you get this resolved. 💛

Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com

Valorada con 1 estrellas sobre 5

Terrible product quality

Terrible product quality and even worst customer service. cannot return items as they make you pay shipping so not worth it.

23 de octubre de 2025
Opinión espontánea
Logotipo de Canvasgiftco

Respuesta de Canvasgiftco

We’re truly sorry to hear about your disappointing experience — that’s never the impression we want to leave. We completely understand your frustration regarding both product quality and the return process.

Our team has already reviewed your case and will reach out via email to offer a suitable solution. While return shipping fees are standard for customized items, we’re always willing to make exceptions when something isn’t right.

Please check your inbox (and spam folder just in case) — we’ll do everything we can to make this right for you. 💛

Thank you for taking the time to share your feedback.
— Canvas Gift Co. Support Team
help@canvasgiftco.com

Valorada con 4 estrellas sobre 5

I had an overall good experience

I had an overall good experience. Shipping took a little long but I love the concept and product.

3 de septiembre de 2025
Logotipo de Canvasgiftco

Respuesta de Canvasgiftco

Hi Orlando,
Thank you so much for your kind review! We’re delighted that you love the concept and the product itself. 💛

We truly appreciate your patience with the shipping — we’re working closely with our carriers to make deliveries faster, especially during busy seasons.

Your feedback means a lot and helps us keep improving. Thanks again for choosing Canvas Gift Co. — we’re so glad you’re happy with your purchase!

Warm regards,
Canvas Gift Co. Support Team
help@canvasgiftco.com

Valorada con 1 estrellas sobre 5

Ordered & Paid for TWO but received ONE

I ordered and paid for TWO baby swaddles, both with the same embroidery [ order #46888 ] I received one parcel with ONE baby swaddle. I advised Canvas Gift Co and asked whether the second swaddle would be sent separately. I received an automated reply advising that our parcel had been signed for and to contact the logistics company. Yes A parcel had been signed for however only HALF the order was enclosed. I wrote back to Canvas Gift Co and have had no further response. Do not trust this company.

9 de octubre de 2025
Opinión espontánea
Logotipo de Canvasgiftco

Respuesta de Canvasgiftco

Hi Robert, we’re truly sorry for the inconvenience. We’ve checked your order #46888 and confirmed one swaddle was accidentally left out during packing. Our team has already arranged a replacement for the missing one.

To verify the embroidery details correctly, we emailed you requesting a quick photo of the received swaddle, but we haven’t heard back yet. Once we receive your reply, we’ll ship the second one right away.

We completely understand your frustration and truly appreciate your patience — we promise this will be resolved quickly once the photo is confirmed.

— Canvas Gift Co. Support
help@canvasgiftco.com

Valorada con 1 estrellas sobre 5

Never received product I gave …

Never received product I gave corrected address still Never received my order

24 de julio de 2025
Logotipo de Canvasgiftco

Respuesta de Canvasgiftco

Hi Jill,
We’re truly sorry to hear about your experience, and we really appreciate you taking the time to share your feedback. It’s very disappointing that your order hasn’t arrived as expected, and this is not the level of service we aim to provide. We completely understand how frustrating delays and communication issues can be.

If you are still awaiting delivery, please contact me directly at help@Canvasgiftco.com, and include your full name and order number in the email subject line. I will ensure your request is prioritized and resolve the issue for you as soon as possible.

Thank you again for your patience and understanding—we genuinely want to make this right for you.
Take care,

Valorada con 4 estrellas sobre 5

Jumper Expectation

The jumper looked really good when I got it. I did think it was a little plain overall because there is a lot of jumper space that could be filled in but the embroidery looks great.

22 de julio de 2025
Valorada con 1 estrellas sobre 5

I bought Together Forever personalized…

I bought Together Forever personalized two heart couple plaque and it’s nothing like the pics on the website. It’s not steady to stay in place and the acrylic design isn’t nice. I don’t recommend this to anyone. It looks better on pics than in person. This will go in the trash.

16 de agosto de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not accurate

I ordered the Together Forever - Personalized Two Heart Couple Plaque
It's very nice, but doesn't look anything like the picture whatsoever. It's flat all around , picture is sooooo different, kind of disappointed.

14 de julio de 2025
Valorada con 3 estrellas sobre 5

I wanted to purchase a new name plaque…

I wanted to purchase a new name plaque for a new member of the family. It would be added to the chain of plaques which I previously received as a gift.
I could not reach any individual who might help to match the new item to the existing in terms of size, color, font. So I guessed as well as I could, using their automated ordering system, but the match was so-so.

7 de julio de 2025
Valorada con 1 estrellas sobre 5

Ordered 2 received one..

Ordered 2 received one... tried to Email them and NEVER received a reply... the one I received will not stick to the seatbelt and is ruined... WASTE of Money... Will not recommend.

13 de julio de 2025
Valorada con 1 estrellas sobre 5

no tracking number provided.

no tracking number provided.
Not sure if it is a scam or not
Gift is time sensitive, newborn clothes !
Provides Order ID but in the webpage ask for Order ID, Email and Phone Number to track. Seems like more
scamy tactics to get infor out of customers.

23 de julio de 2025
Valorada con 4 estrellas sobre 5

Ordering easy

Ordering easy, evri stated delivered, but actually arrived two days later!!!
Once the peel taken off, buff it up, will look like picture.
Was disappointed that it's actually flat, I thought it was more like a trophy, but think the recipient will like it.

4 de julio de 2025
Valorada con 1 estrellas sobre 5

I ordered one new name plaque July 10th…

I ordered one new name plaque July 10th at 8:12pm for a new grandchild to put on an existing plaque I got for Christmas. I realized I put the wrong year I e-mailed at 12:57am they answered at 3:50am(the only way to contact)and was told sorry to late. I also ordered another Family plaque with six names spending 87$ and still have received nothing.

10 de julio de 2025
Valorada con 2 estrellas sobre 5

Cheap quality

Product doesn’t match the original design even though I ordered the same color. Shipping cost is outrageous now. If we have another child it would be cheaper to just buy a new setup from another company.

12 de julio de 2025

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