Penalized for Following Support's Instructions
I had a very disappointing experience with Cappify's funded account rules and support.
Before trading, I contacted support and specifically asked whether I could open multiple positions on the same asset (Gold/XAUUSD). Support clearly told me that:
I could open multiple trades in the same direction.
There was no quantity issue.
Opposite-direction trades were not allowed, but same-direction trades were fine.
Based on that information, I opened only 3 BUY positions on XAUUSD, each separated by around 2 minutes. I was not firing 10+ orders within seconds or trying to manipulate exposure.
Despite this, my account received a Soft Breach for "Layering."
What makes this frustrating is that their own rules describe layering as opening many positions at once to artificially build oversized exposure, and even use an example of opening 10 buy positions within seconds.
My trading behavior was nothing like that.
If opening just 3 trades, spaced by 2 minutes, is considered layering, then the rules should clearly state that. Instead, support explicitly confirmed that opening multiple same-direction trades was allowed, and I relied on that information.
This creates a situation where:
Support gives one interpretation.
The platform enforces another.
The trader is penalized for following the guidance they received.
Consistency and transparency are essential for any prop firm. Unfortunately, my experience with Cappify has been the opposite. I hope they improve their communication and clearly define what is and isn't allowed so traders aren't caught by vague or contradictory rule interpretations.
6 de julio de 2026
Opinión espontánea