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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Would give no stars if I could. Chasing an Ovo debt that doesn't exist everything they do is automated - emails, phone calls, letters. It is impossible to speak to them. Even when you email the con... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored. PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie D... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Despicable false debt chasers and harassers for the failed SSE business now poorly run by OVO and Stephen Fitzpatrick. They owe me 5 months illegally withheld government energy credit. They have faile... Ver más

Valorada con 1 estrellas sobre 5

Paid everything up to date to BG before transferring to a new supplier 3 years ago! 3 years later get bombarded with letters emails and texts from Capital Resolve, spoke to the most unprofessional mis... Ver más

Información sobre la empresa

  1. Agencia de cobro a morosos

Escrito por la empresa

At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

170 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

Absolutly horrific!

I have just received a letter stating that I owe Capital Resolve around £750 for an unpaid debt to EDF from when they took over from Green Network Energy back in 2021. It is extremely unsettling to know that these people still operate. Had I not checked on Trustpilot I would be going around in circles trying to figure out what the hell is going on! I'm dubious to give them any contact details and I'm unable to call them off a witheld number as it wont let me!

30 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

So called debt for DVLA for vehicle I…

So called debt for DVLA for vehicle I scrapped in Dec 2022 (now Oct 23), £80....website is down and emails bounce back so not even going to bother ringing them...will file any other paperwork and save should they become troublesome in the future.

10 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM!

This seems to be a scam - we received a debt collection letter from them.. it has the wrong address and information for us. We don't owe EDF any money...In fact we've never even had them as an energy provider at this address. Do not pay this company any money!! I am reporting them to Citizens Advice.

27 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam debt request

As per the previous comments, emailed about a fictitious debt I supposedly owe EDF previously Green Network Energy. I've never had an account with them and been with a totally different supplier for c6 years. Contacted EDF and they said no such debt or account under my name. Only a small debt this company said I owed EDF but scary that people might just pay this to get rid of them. Do not pay without checking with the company, there are laws around debt that state you would have had to have been contacted about the debt by the original company several times and go through their internal process prior to being passed to debt collection. A letter from this company should never be your first notification.

13 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

My experience with CapitalResolve has…

My experience with CapitalResolve has been highly unsatisfactory. After sending them an email inquiry, I had to wait a whopping 60 days for a response, which was both tardy and discourteous. To make matters worse, the representative I communicated with was incredibly rude and unprofessional in their mannerisms.

CapitalResolve made claims that I owed them money, but they failed to provide any concrete proof to substantiate their allegations. This lack of transparency and unwillingness to listen to my side of the story raised serious doubts about their legitimacy.

What's even more concerning is that I decided to test their credibility by providing them with false information, including a different email address, yet they still insisted that the account in question owed them money. They went to the extent of requesting my personal information and address, which was quite unsettling.

In light of these experiences, I can only conclude that CapitalResolve appears to be unreliable and possibly operating in an unscrupulous manner. Their lack of professionalism, tardy responses, and questionable practices have left me with a strong sense of distrust, and I would advise caution when dealing with this company.

11 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Glad it is not just me!

Glad it is not just me!! I keep getting texts and letters saying I owe money to EDF !! I have been with British Gas for 2 years and before that it was EON. No idea where the debt that they are saying I have has come from

1 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam debt collectors

Scam debt collectors. Recently started being emailed, called and receiving text messages about an outstanding bill for Virgin Media who I haven’t used for 4 years. My anxiety would never let me ignore a bill for this long so they’re really picking on the wrong person…..

28 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The Suicide Training is spot on!

Thank goodness the Directors of Capital Resolve are doing Suicide Awareness training, as they attempt to drive us to it. SSE and OVO should be ashamed of their harassment and attempted extortion of customers.

26 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Despicable false debt chasers and…

Despicable false debt chasers and harassers for the failed SSE business now poorly run by OVO and Stephen Fitzpatrick. They owe me 5 months illegally withheld government energy credit. They have failed to provide me any bills yet chase a fictitious gas bill and keep quiet about elec, presumably because it shows them owing me £331!

12 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Left SSE with credit on the electricity…

Left SSE with credit on the electricity meter and now I am being told I owe them instead because of a mistake they made. I have been harassed by these stalkers at Capital Resolve making phone calls to me with robotic voices, sending text mesages, emails etc.. Now they're asking for more money for having harassed me. They have brought me immense anxiety and suffering with their lies and evil and I have no power to fight against them. There is no justice in this country.

Avoid SSE.

I hope that the people at SSE and Capital Resolve pray for God's forgiveness every day because they're going to need forgiveness more than most.

10 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just recently started to be harassed by…

Just recently started to be harassed by these people phone calls texts and emails. I left Virgin Media several years ago and left with virgin owing me money. Now being told I owe money. I’m finding the whole situation very stressful.

10 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Started harassing me a month after my SSE account was closed asking me to pay. when i told them it was sorted a month ago they wanted proof and my bank details. They can politely go away. if you get calls, emails and letters from these guys about bills you know you have paid block them.

8 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Constantly calling- I blocked their…

Constantly calling- I blocked their number and now I am receiving the same automated voicemail every day, it is filling up my mailbox. I tried phoning back and had no idea what option to choose so just left it. Not sure what this is but seems a total scam.
Just leave me alone.

7 de junio de 2023
Opinión espontánea

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