Car Planet Opiniones 

We were looked after by Jatin and he managed to arrange test drives for the cats we wanted to see. When we selected the car, he helpfully explained all the options and the process. On the whole a good experience.

If a company spend it's entire energy selling scrap and presenting like it's good to drive to customers then a 2 min review could save customers thousands from these misleading criminals who are allowed to sell shite and lie about it too. The ombudsman needs to get more involved

Do not buy a car from here. I bought a car from here and two days later there is problems with the car. I paid over 24 thousand for it called them up about the problem and they don’t care. Aftercare is telling me I have to wait 1 month till they can have a look at my car and try to fix it. Very unprofessional and rude after I’ve spent all that money on my car.

Not very helpful unprofessional rude. Please don't buy any car from them

Really happy with the service I received. The whole process was quick and straightforward, the price was very reasonable, and the communication was excellent throughout.

A special thanks to Hassan for all his help and support. He was very helpful, responsive and made everything easy from start to finish.

I’m very satisfied with the service and would definitely recommend them to others.

Time wasters! Bought my car via carwow and wasted a whole week with no response. Stay away!

Sina was extremely professional and provided outstanding customer service. A special thank you to him for all his help and support. I highly recommend asking for Sina and trusting him with your needs. Wishing him all the best.

Extremely disappointing and misleading experience -avoid!

I am extremely disappointed with the way we have been treated by this company.

Firstly, they carried out a hard credit check without our knowledge or proper consent. We only found out when we checked Experian and saw that our credit score had been affected. This is completely unacceptable and shows a serious lack of transparency.

Secondly, they took £500 from my husband as a deposit. When we made it clear that we were unhappy with the interest rate being offered, both the colleague we were dealing with and the manager explicitly told us that the £500 would be refunded.

Since then, we have repeatedly called and chased them regarding our money, but our calls are being ignored and the £500 still has not been refunded. We should not have to keep chasing them for money that we were clearly told would be returned.

On top of all of this, we were kept there for the entire day. We watched people come and go while we were left waiting around, which was a complete waste of our holiday and our valuable time. The way we were treated throughout the day was extremely disrespectful and unprofessional.

The whole experience was stressful, frustrating and completely unacceptable. We went there expecting a straightforward and professional car-buying experience, but instead we left feeling ignored, misled and badly treated.

I would never trust them again to buy a car — especially not the Watford branch. In our experience, the promises made by the staff and management were not honoured, and we were left chasing them for our money. A complete lack of honesty, transparency and professionalism.

Think twice before dealing with this branch.

Thank you, Ahmad safaye from after sales , for your hard work. It is clear that you genuinely care about helping customers, and your efforts are greatly appreciated.

The staff were all very helpful. From reception staff always checking if everyone had been seen, to the sale assistants.
Very accommodating and always doing the best for you.

Very bad service, poor customer service terrible service after sale is done sold me a number plate and received a different number plate. Sale person Edu has attitude is rude and arrogant. Jordan rather argue then do his job.. would never recommend to anyone don’t ever use Car plant

CAR NOT CLEANED PAPERWORK NOT READY , WAITED 3.5 HOURS FOR HANDOVER , REPAIRS NOT CARRED OUT CORRECTY CAR TO GO BACK AND BE WORKED ON ,SPARE KEY NOT CHECKED AS DOES NOT WORK ,

I took my boys along as they were excited about buying a new car. The salesman was engaging, polite and conversational during the test drive.
When I agreed that I wanted to buy the car, I was given a tour of the optional extras I could purchase, but the hard (and I mean hard) sell was on the warrenty which started at well over £1000 per year (elsewhere I've managed to get this around £500).
If you want to part exchange a vehicle they will offer you something ridiculously below the market value, for me this was £1500 below (on a £5,000 car) and miraculously when I moaned for an hour it increased to the minimum value. The salesman said he'd really worked hard for me to get that (bulls**t).
On the evening I was due to pick up the vehicle I waited an hour before I yelled into a crowded room to get some attention, along with the other 8 people waiting. This was at 19:50 whe the garage shuts at 21:00. I eventually left at 21:20 after the most amount of paperwork I've ever seen.
I made the grave mistake of not doing a final check of the vehicle and missed that the charging lead was missing. So far I have sent 12 messages, called 3 times and in spite of all the promises have not seen a replacement for the missing lead.
In my opinion, buying a car should be a pleasure and on the whole, I did not enjoy this experience.
When the time comes to replace my car I will avoid the car supermarkets and head to a local garage.
I would like to add that the young lady behind the reception was extremely helpful, polite and the best thing about Car Planet Watford.

They just sold me the car
Few item was damage they said we will change no body chase back

Staffs are very friendly and professional.

⚠️ Very disappointing experience with Car Planet

I purchased a 2019 BMW 530e from Car Planet on 3 August 2026. Within just 24 hours of purchasing the vehicle, serious Drivetrain and Electric Drive faults appeared on the dashboard, including reduced power.

I contacted Car Planet immediately to report the problem. I was also promised a courtesy vehicle, but this was not provided. I was left without transport and unable to get to work.

Despite contacting Car Planet and sending formal emails, I have received no written response regarding my complaint or the rejection of the vehicle.

I am extremely disappointed with both the condition of the vehicle and the lack of after-sales support. I purchased the car from a dealer expecting it to be reliable and fit for purpose, not to develop serious hybrid/drivetrain faults within 24 hours.

I have now formally notified Car Planet that I am rejecting the vehicle and have also contacted the finance company.

I hope Car Planet management will finally respond and resolve this matter properly.

Car Planet, I am still waiting for your written response and urgent action.

I had an extremely disappointing experience selling my car to Car Planet. Based on my personal experience, I found the whole process very difficult to trust, and I would strongly advise anyone considering selling their car to them to get several other valuations before agreeing to anything.

I was initially given a very attractive valuation of around £23,900. However, when they came to inspect the car, they started highlighting extremely minor issues, including a tiny 1 mm chip that was almost invisible. They also claimed that there were problems with certain functions of the car. When I demonstrated that those functions were actually working, I was then told that although they appeared to work, their computer was showing issues and that repairs could potentially cost a significant amount.

This was particularly frustrating because my car had been extremely well looked after and was in excellent condition for a used vehicle. I regularly drove long distances without any problems whatsoever.

Despite this, they initially tried to reduce their original valuation by approximately £2,500. After a lot of discussion and negotiation, they improved the revised offer, and I eventually accepted £22,800.

I was considering waiting for my Motorway auction and specifically mentioned this during the discussion. I was discouraged from doing so and was told that Motorway would probably offer me less. As this was my first time selling a car in this way, I became confused and unfortunately made the decision too quickly.

What happened afterwards was particularly disappointing. The following day, my Motorway auction produced an offer approximately £1,000 higher than the amount for which I had sold my car to Car Planet. I deeply regretted not waiting just another 24 hours.

My advice to other sellers is simple: do not make a rushed decision. A high initial valuation means very little if it is substantially reduced after inspection. If you are told that your car has expensive faults, ask to see exactly what has been identified and consider getting an independent opinion before accepting a large reduction.

Get quotes from Motorway and other buyers, allow the auction process to finish, and compare the final amounts before handing over your vehicle.

This review reflects my own experience. Unfortunately, I was extremely unhappy with how the valuation changed and how the process was handled. I would not sell another car to Car Planet, and I cannot recommend them based on my experience.

The buying process was really easy, and Hassan was a massive help in making sure any questions about the car and general process were answered.

Tiffany Cain was fantastic with open and honest answers and made my purchasing experience a real pleasure. She went through everything I could not have asked any more.
It would be a pleasure dealing with Tiffany again.
Also Ali Lilo sorted out the final purchase particulars quickly explaining all elements. As i was unable to sign on my phone he sent it to my e-mail account to sign at home. Thanks to both of them.