The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Am... Ver más
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Consulta las opiniones de los clientes
I bought a car from Watford branch two weeks ago. I didn’t like the car I had originally booked online, I tried out some others. The staff member seemed a bit tense at first but turned out to be very... Ver más
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I wouldn’t recommend this company the staff lied just to get the sale Mo eka who sold me the car new there was things wrong with it assured me that they would be fixed, no such luck! Very bad customer... Ver más
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Very well organised and customer service - not pushy at all. Although we 90% was likely going to buy the vehicle. Went on a Sunday was very busy but still managed very well. We found the best deal a... Ver más
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Información sobre la empresa
Sobre Car Planet
Escrito por la empresa
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Información de contacto
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Reino Unido
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Muy bueno
6 mil opiniones
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Munirah's delight
Munirah's customer relations skills were exceptional. I found her re-assuring and she kept me informed through the process of my car being taken in for a minor repair to my rear sensors. Munirah called me frequently which gave me confidence that she would resolve the issue satisfactorily, despite my initial reservations. Thank you, Munirah.
31 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Munirah's customer service made such a positive difference to your experience.
It's wonderful to know that her reassurance, regular communication, and commitment to keeping you informed gave you confidence throughout the repair process. We'll be sure to pass on your kind words to Munirah, who will be thrilled to know her dedication was appreciated.
Thank you for placing your trust in Car Planet. If there's ever anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Car Planet
I purchase a Mercedis benzGle from…
I purchase a Mercedis benzGle from CARPLANET on the 16 march 2026 they sold me a car that have engine problems and they MISLED ME BY not servicing the car and they told me they did ,The last service was21/01/2025 and i bought the car on the 16 march 2026 the adblue light came on on the 7may 2026 and i top up the adblue with 10 litre and the light was still on, In 2 months after buying the car start giving many problems also i got 6 months warranty which comes with the purchase of the car also i purchase extra 3 years warranty from the company the car stop driving on the 4 june 2026 the RAC sad the car wasnt fit for purpose they collected the car and bring it to them and they refuse to fix the car saying i drive the car without adblue which is not true i told them to undwind the deal they refuse CAR PLANET IS NOT A RELIABLE CAR COMPANY PLEAS DO NOT GO THERE FOR YOUR OWN PEACE OF MIND have invoice to confirm
16 de marzo de 2026
Opinión espontánea
Respuesta de Car Planet
Hi,
We are sorry to hear that you remain dissatisfied with the outcome of your case. However, we do feel that this review does not accurately reflect the circumstances.
As previously communicated, we initially accepted the vehicle into our workshop and were prepared to investigate and repair the reported concerns. Following a full diagnostic inspection, multiple technicians independently reached the same conclusion regarding the cause of the fault. Based on their findings, it was determined that the issue was not due to a pre-existing defect but was consistent with driver-related factors. Unfortunately, this meant we were unable to accept liability for the repairs.
These findings have been documented by our technicians and have been communicated to you throughout the process. The same information has also been shared with your finance company as part of their review.
Despite this, we have continued to assist you by discussing alternative options, including a part exchange, privately arranged repairs, and complimentary delivery to minimise any inconvenience.
Furthermore, as a gesture of goodwill, we stored your vehicle at our premises for approximately one month while you were away on holiday. Ordinarily, storage charges may apply in such circumstances; however, we chose not to charge you any storage fees in an effort to support you during this matter.
We appreciate that this is not the outcome you were hoping for, but we do not believe it is fair to suggest that we have refused to help. We have investigated the matter thoroughly, considered the available evidence, and provided our position based on the technical findings, while also making additional goodwill gestures to assist you where possible.
Kind regards,
Car Planet
I do not recommend
I do not recommend, I sell defective cars and they are not serious
29 de julio de 2026
Respuesta de Car Planet
Hi,
A member of our team called you, and you mentioned everything was fine. We are sorry to hear this, and someone will be in touch.
Car Planet
Kind regards,
Respuesta de Car Planet
Thank you for your fantastic review! We're delighted to hear that you received absolutely brilliant service. Your kind words mean a great deal to our team, and we're grateful you chose Car Planet.
We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Car Planet
Very good customer service and…
Very good customer service and reasonable price with good condition cars.
28 de julio de 2026
Respuesta de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you were pleased with our customer service, competitive prices, and the quality of our vehicles.
Thank you for choosing Car Planet, and we appreciate your support. We wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
We choose right car and your service…
We choose right car and your service is help the need to satisfy our mind .
28 de julio de 2026
Respuesta de Car Planet
Thank you for taking the time to share your review. We're delighted to hear that you found the right car and that our service helped give you confidence and satisfaction throughout the process.
Providing a helpful and reassuring experience for our customers is very important to us, and we truly appreciate your kind feedback. We hope you enjoy your new car and thank you for choosing Car Planet.
Kind regards,
Car Planet
Respuesta de Car Planet
Thank you for your lovely review! We're delighted to hear that you found our team friendly, caring, and welcoming.
We really appreciate your kind words and are grateful you chose Car Planet. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Car Planet
Avoid at all costs
Avoid at all costs. Currently in a legal dispute as we were sold a faulty car which they have failed to repair or provide a refund for. Calls and emails go entirely unanswered by after sales team. Do not under any circumstances purchase from this company.
1 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Promises not kept Kaleem Mehmood
When I went to collect my car the items that were promised were not delivered, the car was supposed to have a full valet done ready for collection, fuel was supposed to be added as tank was empty and number plate clips were supposed to of been replaced, as promised by Kaleem Mehmood. I was booked in for 6pm for collection when I arrived the car was in exactly the same spot I had parked it in after test drive and was filthy I was seen at almost 8pm with other customers arriving after me seen first its only because I complained to the manager I was seen next, the car had not been washed the service was appalling I was told I could bring the car back and they would put this right I have emailed Kaleem twice and he hasn't even had the decency to reply.
20 de julio de 2026
Respuesta de Car Planet
Hi,
We are sorry to hear about your experience, and a member of our team will be in touch shortly.
Kind regards,
Car Planet
We are happy with the car that we have…
We are happy with the car that we have bought from Car Planet Watford, and we are satisfied with the excellent service from there. Thank you!
28 de julio de 2026
Respuesta de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you are happy with your car and satisfied with the excellent service you received at Car Planet Watford.
We truly appreciate your feedback and thank you for choosing Car Planet. We wish you many happy miles with your new vehicle.
Kind regards,
Car Planet Watford
⭐☆☆☆☆
⭐☆☆☆☆
Absolutely terrible customer service from start to finish.
The staff had very little knowledge about the Ghost immobiliser fitted to the car and were unable to answer basic questions. After my finance was approved, communication was extremely poor. I made several calls but received no response, leaving me completely in the dark.
Before collection, I informed the dealership that I would be arriving the following morning and specifically asked for the car to be washed and ready. When I arrived, the car had not been cleaned, and I was forced to wait an extra hour while they prepared it. This should have been done before my arrival.but car was still not clean inside properly it was dusty.
The whole experience felt unprofessional and disorganised. Buying a car should be an exciting experience, but instead it was frustrating and stressful due to poor communication, lack of product knowledge, and failure to prepare the vehicle as promised. I would not recommend this dealership based on my experience.
29 de julio de 2026
Respuesta de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Expect a lot of hard sell
Went on a Monday evening and it was rammed, felt that it was a bit chaotic. and although I have bought a car here (we will see if it's ok) the hard sell didn't ever seem to stop.
29 de julio de 2026
Respuesta de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Shit customer service lying
Shit customer service lying. They say five minute after they coming after 30 minutes they keep you in one room and then they disappear. They are smoking. And he doesn’t care about the customer.
25 de junio de 2026
Respuesta de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Genuinely Staff is very good
Genuinely Staff is very good , humble and cooperative.
27 de julio de 2026
Respuesta de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you found our team to be humble, cooperative, and helpful. Your feedback means a lot to us.
Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
Booking service
I called today to book a service and spoke to Fahim, who was very courteous and professional. he called me back to check I had received all the details in the email.
29 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that Fahim provided you with courteous and professional service when arranging your service booking. It’s great to know that he followed up to ensure you had received all the details and kept you well informed.
We’ll be sure to pass on your positive feedback to Fahim. Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
Amazing service from Hassan Baker
Amazing service from Hassan Baker
He was great and helpful
25 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that Hassan Baker provided you with amazing service and was helpful throughout your experience.
We’ll be sure to pass on your kind words to Hassan. Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
My experience with Car Planet Watford…
My experience with Car Planet Watford was mixed.
Initially, the sales process was positive. However, after cancelling my purchase, I experienced significant delays in receiving the return of my £500 deposit. I first requested the refund on 16 July 2026 and, despite several follow-up emails and telephone conversations with different members of staff, I had to repeatedly chase the matter. The lack of communication during this period was disappointing and caused unnecessary frustration.
The reason I have given three stars rather than fewer is because, after I escalated my concerns to the Customer Relations team, Mashrur took ownership of the issue. He responded promptly, kept me updated, and ensured that my refund was processed and returned to my account the very same day.
I hope Car Planet can improve its communication and refund process so that future customers do not have to go through the same experience. Credit where it is due, however—once the matter reached the right person, it was resolved quickly and professionally.
28 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
There was a lot of delay processing the…
There was a lot of delay processing the funding application
26 de julio de 2026
Respuesta de Car Planet
Hi,
Thank you for taking the time to leave us a 4-star review and for your honest feedback. We're sorry to hear there was a delay in processing your funding application. We understand how important a smooth and timely process is, and we'll use your comments to help us improve our service.
We appreciate your patience and thank you for choosing Car Planet. We hope to have the opportunity to provide you with a 5-star experience in the future.
Kind regards,
The Car Planet Team
very good customer service and…
very good customer service and experience is so amazing
26 de julio de 2026
Respuesta de Car Planet
Thank you for your fantastic review! We're delighted to hear that you received very good customer service and had such an amazing experience with us.
Your kind words mean a lot to our team, and we're grateful for your support. We hope you enjoy your new car and thank you for choosing Car Planet.
Kind regards,
Car Planet
Car planet is a great company and…
Car planet is a great company and helped not only me but also my son with a purchase.
Hassan was very clear with what they could offer and dealt with any questions quickly
10 de julio de 2026
Opinión espontánea
Respuesta de Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that Car Planet was able to help both you and your son with your purchases. It’s great to know that Hassan provided clear guidance, answered your questions quickly, and made the experience a positive one.
We’ll be sure to pass on your kind words to Hassan. Thank you for choosing Car Planet, and we appreciate your continued support.
Kind regards,
Car Planet
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