Very friendly and professional service. Good pricing practise. My only negative is that I would have liked to have had my paperwork re servicing contract there and then. Apparently it is sent by ema... Ver más
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Consulta las opiniones de los clientes
Lovely welcoming company Very helpful We haven’t picked the car up yet due to other circumstances Hopefully will be able to report that the car we have bought will be valeted to the high standa... Ver más
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awful experience, 3 days after purchase the engine warning light came on. car planet would not take any responsibility and now i am having to pay for a diagnostic analysis. i have saved hard for this... Ver más
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Really happy with the whole experience from start to finish. Aaron was brilliant throughout the process! friendly, professional and genuinely helpful without ever making me feel pressured into... Ver más
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Información sobre la empresa
Sobre Car Planet
Escrito por la empresa
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Información de contacto
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Reino Unido
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Muy bueno
6 mil opiniones
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Adil is a top guy
1 de septiembre de 2026
Very friendly and professional service
Very friendly and professional service. Good pricing practise. My only negative is that I would have liked to have had my paperwork re servicing contract there and then. Apparently it is sent by email with other documents but have yet to receive it but it’s only been two days.
30 de agosto de 2026
1 star
1 star – Terrible experience with Car Planet Barnet
Honestly, I would not recommend Car Planet Barnet based on my experience.
A credit check was carried out without me being made aware or giving what I understood to be permission for it. I then wanted to cancel the purchase, but I was told it had gone too far, despite the fact that I had not signed anything at that point.
My part-exchange was also valued lower than I expected, and I was given promises regarding the deal and after-sales issues that have not been kept.
I was told issues with the tyres would be sorted before the car was delivered. They were not. I ended up receiving a car with all four tyres being different and with poor tyre tread, despite being told this would be addressed before delivery.
There is also an issue with the car’s MMI/CUPRA CONNECT system. The previous user is still registered as the Primary User, and I cannot remove them or register myself. I have contacted CUPRA, who advised that the previous user needs to disconnect from the vehicle. Car Planet have not resolved this or provided the help I need.
I am also still waiting for my £500 deposit refund and other payments that were promised.
The worst part has been the lack of communication after the sale. Since 24 August I have been calling and emailing and have received no proper response or resolution. I am now having to chase them repeatedly for issues that should have been dealt with before and after the car was delivered.
If I could go back in time, I would not have bought the car from Car Planet Barnet. I should have read the reviews more carefully before going ahead.
Based on my experience, I would not recommend this branch. The sales process was one thing, but the after-sales service and communication have been extremely disappointing.
24 de agosto de 2026
Opinión espontánea
awful experience
awful experience, 3 days after purchase the engine warning light came on. car planet would not take any responsibility and now i am having to pay for a diagnostic analysis. i have saved hard for this car and they said i would have to wait 5 weeks for someone to look at it which would "ensure"that i am outside the consumer warranty. do NOT purchase from this company
27 de agosto de 2026
Opinión espontánea
Respuesta de Car Planet
We’re very sorry to hear about your experience and genuinely apologise for the stress and disappointment this situation has caused. We completely understand how upsetting it must be, particularly after saving hard for your car and then experiencing an issue so soon after purchase.
We’re also sorry to hear that you feel you were left without the support you expected when the engine warning light appeared. We would really like the opportunity to look into this properly and review what has happened in your individual case.
Please email our Support Team at support@car-planet.co.uk with your vehicle and case details so we can ensure your concerns are passed to the relevant department and looked into further. We want to help where we can and work towards getting this matter resolved for you.
Kind regards,
Car Planet
Respuesta de Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Ish looked after you properly and that you were happy with the service you received.
It’s great to know that Ish made your experience a positive one and provided you with the support you needed. We’ll be sure to pass your kind words on to him, as we’re sure he’ll be very pleased to hear them.
Thank you for choosing Car Planet, and we hope you’re enjoying your new car! 🚗😊
Kind regards,
Car Planet
Good Service - Purchased a Benz
Was served by Aaron and had a really good experience he is perfect at what he is doing, good communication and customer serving skills, he explained all bits about the car, th purchase, additional costs, finance really well!
Happy with the purchase, car planet's service I must say is quick and straightforward and the team is really helpful!
31 de agosto de 2026
Respuesta de Car Planet
Thank you so much for taking the time to share such fantastic feedback! We’re delighted to hear that Aaron provided you with such a great experience and that you found his communication and customer service skills to be excellent.
It’s brilliant to know that Aaron took the time to clearly explain everything about the car, the purchase, additional costs and finance, ensuring you felt fully informed and comfortable throughout the process. We’re also really pleased that you were happy with your purchase and found the overall Car Planet experience quick, straightforward and well supported.
We’ll be sure to pass your kind words on to Aaron. Feedback like this is a fantastic recognition of the effort he puts into looking after his customers.
Thank you again for choosing Car Planet, and we hope you enjoy your new car and have many fantastic journeys ahead! 🚗😊
Kind regards,
Car Planet
Top Experience!
Really happy with the whole experience from start to finish. Aaron was brilliant throughout the process! friendly, professional and genuinely helpful without ever making me feel pressured into anything.
He made everything really straightforward, answered any questions I had and kept me updated throughout. I felt very well looked after and the level of customer service was excellent.
I was also really pleased with the price they gave me for my part exchange. They offered me a very fair price, which made the whole process of changing cars even easier.
Overall, buying the car was smooth and stress-free, and I couldn’t be happier with how I was treated. A massive thank you to Aaron for all his help!
I’d definitely recommend both him and the company to anyone looking to buy a car!
31 de agosto de 2026
Respuesta de Car Planet
It’s wonderful to hear that Aaron looked after you so well and made the whole process feel straightforward, relaxed and stress free. Knowing that you found him friendly, professional and genuinely helpful without ever feeling pressured is exactly the kind of experience we want every customer to have.
We’re especially pleased that Aaron took the time to answer all your questions, keep you updated and make sure you felt well looked after throughout the purchase. It’s also fantastic to hear that you were happy with the part exchange value and felt that the offer was fair, making the changeover even easier for you.
A huge thank you for recognising Aaron’s efforts and for recommending both him and Car Planet. We’ll certainly make sure your wonderful feedback reaches him. We hope you’re absolutely loving your new car and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
The staff were exceptional and…
The staff were exceptional and welcoming. The car is good, but there is something I did not requested in my package which they included.
28 de agosto de 2026
Respuesta de Car Planet
Thank you for taking the time to share your feedback! We’re really pleased to hear that you found our team exceptional, welcoming and friendly throughout your experience with us.
We’re also glad to hear that you’re happy with the car. We’re sorry, however, to hear that something was included in your package that you did not request. We completely understand why this would be disappointing, and we would like the opportunity to look into this for you and clarify exactly what happened.
Please feel free to contact our Support Team with your details, and we’ll be happy to review the matter and assist you further.
Thank you again for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
stop kidding the customer be honest
28 de agosto de 2026
Respuesta de Car Planet
We’re sorry to hear that you remain unhappy with your experience. We can see that someone has already been in contact with you regarding your concerns, but we appreciate that this has not left you feeling satisfied.
We genuinely want to make sure your concerns are properly addressed and that we provide you with the support you deserve. Please email our Support Team so we can review your case further and work with you to deal with the outstanding matters accordingly.
Kind regards,
Car Planet
Very efficient and helpful members of…
Very efficient and helpful members of staff - thank you
31 de agosto de 2026
Respuesta de Car Planet
Thank you for your lovely feedback! We’re really pleased to hear that you found our team so efficient and helpful. It’s always great to know that our staff were able to make your experience smooth and positive.
We truly appreciate you taking the time to share your kind words with us. Thank you for choosing Car Planet, and we hope you’re enjoying your new car! 😊🚗
Kind regards,
Car Planet
I met Ish to look for Mercedes GLB
I met Ish to look for Mercedes GLB, and he did his best for me and my family. I was totally satisfied for all procedure to decide to buy.
31 de agosto de 2026
Respuesta de Car Planet
Thank you so much for sharing your lovely feedback! We’re really pleased to hear that Ish went above and beyond to help you and your family while you were looking for your Mercedes GLB.
It’s fantastic to know that you were completely satisfied with the process and that Ish made you feel comfortable and confident in your decision to purchase. Taking the time to understand what our customers and their families need is something we truly value, so it’s wonderful to hear that this was reflected in your experience.
We’ll be sure to pass your kind words on to Ish, as we’re sure he’ll be delighted to know how much you appreciated his support. Thank you for choosing Car Planet, and we hope you and your family enjoy many happy journeys in your new car!
Kind regards,
Car Planet
Respuesta de Car Planet
Thank you so much for your kind words! We’re really pleased to hear that you had a very good experience with Car Planet. We truly appreciate you taking the time to leave us such a lovely review.
Wishing you all the very best and many happy journeys in your new car! 😊🚗
Kind regards,
Car Planet
New car secured!
Excellent customer service from Fayzaan, everything explained and smooth transition in regards to the payment option.
31 de agosto de 2026
Respuesta de Car Planet
Thank you so much for your brilliant feedback! We’re delighted to hear that Fayzaan provided such excellent customer service and made sure everything was clearly explained throughout your experience.
It’s fantastic to know that the payment options were handled smoothly and that you felt comfortable and well informed during the process. We’ll be sure to share your kind words with Fayzaan, as we’re sure he’ll really appreciate the recognition.
Thank you again for choosing Car Planet. We hope you’re enjoying your new car and wish you many happy journeys ahead! 😊🚗
Kind regards,
Car Planet
Car was beautiful service is good good…
Car was beautiful service is good good coffee as well
29 de agosto de 2026
Respuesta de Car Planet
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the car and enjoyed the service you received from our team. It’s also great to hear that you enjoyed the coffee while you were with us! ☕😊
We really appreciate you taking the time to share your experience. We hope you’re loving your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
I like your teams service,but…
I like your teams service,but disappointed with the payment method as card payments is not accepted,I feel like your team is forcing to take the finances from your company .
29 de agosto de 2026
Respuesta de Car Planet
Thank you for taking the time to share your feedback. We’re pleased to hear that you liked the service provided by our team, although we’re sorry that you were disappointed with the payment options available.
We understand that having flexibility when it comes to payment is important, and we’re sorry if the options presented to you made you feel that you were being pushed towards using our finance facilities. Your feedback is genuinely appreciated, and we’ll make sure it is shared with the relevant team as we continue looking for ways to improve the customer experience.
Thank you again for choosing Car Planet and for being open about your experience. We hope you enjoy your new car!
Kind regards,
Car Planet
5 Stars!
I Came to Car Planet to search for a car with a specific spec and saw that they had one. I called them and was able to go and view the car right away with no appointment necessary.
When I got to the address the place looked clean professional and inviting. This is when I met the salesman Oliver that was looking after me. He showed me around the the car inside and out and answered all my questions honestly with nothing to hide.
After the test drive when I decided I wanted the car Oliver took me inside and I was shown all the history of the car from MOT history to HPI checks for piece of mind, he also talked me through the extras that were on offer like Superguard and RAC warranty which was nice to see.
I've been in the motor trade for 14 years and the way I and all the other customers I saw were treated was professional indeed. Oliver couldn't of done more for me if he tried and is a credit to the company, I can safely say he will go far in his career as a sales executive. I highly recommend Car Planet if you are planning to buy a car, I visited other garages before here and the standard was levels above where I had been before.
I work for a BMW main dealer and my sales team have to memorise all the specs and stats for BMW and MINI so I was shocked to see that the sales team knew all their stock inside and out seeing as they deal with many manufacturers.
Don't hesitate and visit Car Planet. Don't be disheartened if they don't have the car you want as they have other branches to see and I'm sure they will still help you all the way
Thanks again team and I can't stress enough to make sure Oliver gets some recognition for this sale!
Alec
9 de agosto de 2026
Respuesta de Car Planet
Thank you so much, Alec, for taking the time to leave such an incredibly detailed and generous review! We’re absolutely thrilled to hear about your experience at Car Planet and especially pleased that Oliver made such a fantastic impression.
It means even more coming from someone with 14 years of experience in the motor trade. We’re delighted that you found the showroom professional and welcoming, and that Oliver was able to answer your questions honestly, walk you through the vehicle and provide all the information you needed to feel confident in your decision.
Your comments about Oliver are particularly fantastic to hear. It’s clear that he went above and beyond throughout your visit, from showing you the car and arranging the test drive to taking you through the vehicle history, MOT history, HPI checks and available extras. We’ll absolutely make sure your recognition reaches Oliver because feedback like this is a brilliant reflection of the effort he puts into looking after his customers.
We’re also really pleased that you felt the wider team maintained such a professional standard and that you noticed the level of knowledge across our extensive range of vehicles. Your comparison with your experience at a BMW main dealer makes your comments especially meaningful to us!
Thank you once again for recommending Car Planet so enthusiastically and for highlighting Oliver in particular. We’ll make sure he gets the recognition he deserves. We hope you’re thoroughly enjoying your new car and wish you many fantastic journeys ahead! 🚗🙌
Kind regards,
Car Planet
Allan has helped me a lot and made it…
Allan has helped me a lot and made it so I got accepted on finance and got the car I wanted
31 de agosto de 2026
Respuesta de Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Allan was able to support you throughout the process and help you secure the finance for the car you wanted.
It’s fantastic to know that Allan went the extra mile to guide you through everything and made the experience a positive one. We’ll be sure to pass your kind words on to him, as we’re sure he’ll be delighted to know how much his help was appreciated.
Congratulations on your new car! We hope you enjoy every moment behind the wheel and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Mo Malki was so helpful
Mo Malki was so helpful, I didnt know what type of car I wanted so I needed quite a few test drives and info about the cars and he was very knowledgeable and kind, and not too pushy on the sales front. My experience as a whole was very good. And I love my new car! Thanks Mo
29 de agosto de 2026
Respuesta de Car Planet
Thank you so much for taking the time to share your experience! We’re delighted to hear that Mo Malki was so helpful and patient throughout your car search.
It’s great to know that he was able to give you the time you needed to explore different options, arrange multiple test drives and provide knowledgeable advice without ever making you feel pressured. Finding the right car is a big decision, especially when you are still figuring out exactly what you want, so we’re really pleased that Mo made the process comfortable and enjoyable for you.
Most importantly, we’re thrilled to hear that you love your new car! We’ll make sure your lovely feedback is passed on to Mo, as we’re sure he’ll be very pleased to hear it.
Thank you again for choosing Car Planet and enjoy every journey in your new car! 🚗😊
Kind regards,
Car Planet
Adil was amazing
Adil was amazing and he’s really adviced me well for my first car. Highly recommended!
21 de agosto de 2026
Respuesta de Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Adil was amazing and provided you with such helpful advice, especially for such an important milestone as buying your first car.
It’s wonderful to know that Adil took the time to guide you through everything and helped make the experience easier and more enjoyable. We’ll be sure to pass your kind words and recommendation on to him, as we know he’ll really appreciate the recognition.
Thank you again for choosing Car Planet, and we hope you absolutely love your new car! We wish you many happy and safe journeys ahead. 🚗✨
Kind regards,
Car Planet
£15k car broke down on way home. Wouldn’t refund.
Pressured into buying car as something felt off. Told myself to stop being silly and make the decision. £15k, bought car, *broke down on way home*! Refused to fix and kept leading me on for months. Stress and anxiety inducing. Felt as though let my family down. Read a lot of reviews before buying a car which turned out to be bots/fake.
Inconsistent uneducated, low paid, clueless staff with clearly no other employment options. Sending AI generated scrips in response to questions via email.
Called several times daily. Once left on hold by a girl for 60 mins. Called back on another line and she answered. Either way I genuinely fear for staff safety due to the positions they are put in - dealing with such desperate and angry people and not being allowed to refund them or help them. Terrible karma.
Eventually only got my money back after telling them my plans of a Saturday petition outside their locations.
I would give 0 if possible. Horrendous experience. Turns out I’m not alone and over 1/3 of experiences on here have been 1 star.
Not great when pertaining to important life experiences that you spend thousands on. A 60-something percent chance of a car working is quite the gamble. Please dont risk it.
11 de enero de 2026
Opinión espontánea
Respuesta de Car Planet
Hi,
We’re genuinely sorry to hear about the experience you’ve described and the level of stress and frustration this situation caused you. We understand that purchasing a vehicle is a significant decision, particularly when you have invested a substantial amount of money and are relying on the vehicle to be dependable.
We’re also sorry to hear about the difficulties you experienced when trying to communicate with our teams and resolve the matter. We take feedback like this seriously and would really like the opportunity to look into what happened in your particular case.
Please email our Support Team at [support@carplanet.co.uk] with your details so we can review the history of your case and ensure your concerns are looked into by the relevant team.
Thank you for bringing this to our attention. We sincerely apologise for the experience you had and hope we can have the opportunity to review the matter properly for you.
Kind regards,
Car Planet
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