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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Ver más

Valorada con 1 estrellas sobre 5

Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Ver más

Valorada con 1 estrellas sobre 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Ver más

Valorada con 5 estrellas sobre 5

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

189 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,8

Todas las opiniones

(189)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Wow love them

Had 2 products from car cologne now absolutely love them, this is my only go to place for my in car freshness.

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered the car diffuser

I ordered the car diffuser
It’s a amazing product top quality build and you can see and smell the top quality of it.
If you thinking about ordering make the jump and do it you won’t regret it

17 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

0 star.

0 star.. Absolutely horrendous company, don't waste your money.

Bought one of the diffusers, tried to charge it and it won't charge. Emailed them to get a replacement and they won't reply to my emails. Emailed multiple times and also used resolver and they haven't even bothered to reply to that either.

Buy one off AliExpress instead a fraction of the price and actually work.

So I've actually come back to edit this....
You did actually reply to my first email....It took you a long time to respond though, the response for which you asked me to try some basic fault-finding with the unit, which I tried and then replied to your email within an hour of receiving it but from then on I never received any response from yourself's, so it wouldn't have actually gone into your spam folder from this point. And also the fact that you have responded to me on here and not even actually bothered to reply to my emails is quite shocking to be honest. As stated in the previous review on here I even tried to use resolver for which you never even bothered to respond to either.

The comment you have said about the product being 5 months old.. As I stated I only used it a couple of times and the consumer rights act actually states that a product can be up to six months old and replaced/refunded if any faults occur as this would be classed as a faulty unit/manufacturing error. I've asked for a refund but you have ignored this too. I would like a full refund for this product and I can send the unit back to you too (for which you will have to pay the postage fees)

1 de noviembre de 2022
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Mark,
We apologise for not responding to your emails - having looked into this, we have located one email in our junk folder dated 2nd December advising us of the issue with your diffuser. Therefore, your email was never intentionally ignored and we have a dedicated customer service team who respond to emails on a daily basis. However unfortunately your email was not picked up due to it arriving in our junk folder - something completely out of our control. We also note that your review pertains to a product purchased in July 2022, meaning you have had no prior issues with your diffuser for the past 5 months. However, you can return this to us and we will investigate further. Our return address is:
Car Cologne Ltd
Unit 10 Saracen Way
Peterborough
PE1 5WS
Many thanks,
CC Team

Valorada con 1 estrellas sobre 5

I'm dissapointed with this product

I'm dissapointed with this product. Had high hopes that the fragrance would last longer than a day, sadly it didn't. Waste of money and wouldn't buy again.

Oh and to the team you are welcome to do an analysis of my trustpilot reviews as you done with another 1 star reviewer. My reviews are genuine and I would be delighted to have left you 5 stars - had your product lived up to its claims

20 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Diffuser

Brought a diffuser because my friend recommended it to me and it certainly didn’t disappoint scent is amazing and last ages

22 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10

10/10. Such a nice smell, smells like high end fragrances, definitely recommend.

21 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can honestly give Car Cologne a 5 star…

Can honestly give Car Cologne a 5 star rating!
On the one off chance that my product was delivered damaged, I was given polite & reliable customer service.
They had resolved my situation & would definitely recommend to people in the future.
But the products are great quality for a reasonable price!
Happy customer :)

19 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Car Cologne only for my car & house!

Car Cologne only for my car & house!! The best in the game, trust no other but Car Cologne! Amazing customer service from the moment I ordered till it's delivered. Get your hands on their scented diffusers, scented cards and much more .. lovely idea to gift your loved ones too!!

26 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing product

Amazing product. Smells amazing. If you follow the instructions properly then you wont have spillages and the item is perfect.

26 de marzo de 2022
Opinión espontánea

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