Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... Ver más
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Consulta las opiniones de los clientes
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... Ver más
La empresa ha respondido
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... Ver más
La empresa ha respondido
The team at card saver has been able to reassess our requirements and get a good price on terminal rental and processing fees. I guess this makes us feel like valued clients as we were nearing ren... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, Reino Unido
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4,7
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good thank u
11 de agosto de 2026
Opinión espontánea
Customer service was flawless
Customer service was flawless, Paul sorted out all my issues in no time, answering the phone within minutes of calling.
24 de julio de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you so much for your fantastic review! We're delighted to hear that Paul was able to resolve all your issues quickly and provide the prompt, efficient service you deserved. We'll be sure to pass on your kind words to him. We really appreciate your feedback!
Good advice and follow up information
Information supplied was clear and precise and the offer of contacting if I had any concerns was very good. I feel confident that my reasons for contacting the company will be processed in due course to a satisfactory conclusion.
22 de julio de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your thoughtful review. We're so pleased to hear that you found the information clear and precise, and that our team's support has given you confidence in the process. It's important to us that our customers feel informed and reassured every step of the way. We appreciate your feedback !
Excellent service from Paul at…
Excellent service from Paul at CardSaver. Professional, friendly, and very helpful throughout the process. Everything was handled smoothly and efficiently. Highly recommended!
18 de junio de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that Paul provided you with professional, friendly, and helpful service throughout the process. Ensuring everything runs smoothly and efficiently is always our goal, so it's great to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future.
Fast process
Great customer service and help from the team, Lewis, Jamie and Paul helped with getting our card machine on time and made the process very easy and direct.
Highly recommend
10 de junio de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your fantastic review and recommendation. We're delighted to hear that Lewis, Jamie, and Paul were able to provide the support you needed and ensure your card machine arrived on time. Making the process simple, straightforward, and stress-free for our customers is always our priority, so it's great to know we delivered on that for you. We truly appreciate your feedback!
Great Service
Paul & Lewis were very helpful and made everything easy and smooth during the process. Follow up, helping to set up card machine all went smoothly.
5 de junio de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your kind review! We're delighted to hear that Paul and Lewis made the process easy and smooth for you. It's great to know that the follow-up support and card machine setup all went seamlessly. We really appreciate your feedback and your business, and we're always here if you need any further assistance in the future.
Took a simple person like me through a…
Took a simple person like me through a process of hot spot. Very patient. Great service. Thanks, Paul
28 de mayo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you so much for the kind words! We’re really glad we could make the hotspot setup process easy and stress-free for you. Patience and great service are what we aim for, and it means a lot to hear your feedback. We truly appreciate your support!
Helpful...called back when…
Helpful...called back when needed...polite...knew what they were talking about...saved me money..
27 de mayo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you so much for your kind review. We really appreciate you taking the time to share your experience. We're glad we could help save you money and provide the support and advice you needed. It’s great to hear you found our team polite, knowledgeable, and responsive throughout the process. We look forward to helping you again in the future!
Good communications got everything i…
Good communications got everything i needed.
12 de mayo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for the great feedback! We’re pleased to hear everything was communicated clearly and that we could provide exactly what you needed. We appreciate your support!
Excellent service once again
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them.
The sales staff are not pushy, knowledgeable in advising which bank to go with and the setting up of the machine (with the guidance from Paul) could not have been easier.
As you can gather, I highly recommend Card Saver.
11 de mayo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your continued support and kind feedback. We’re pleased to hear you had another positive experience with our team, and that Paul made the setup process easy for you. Your recommendation means a lot to us!
Paul has been so helpful
Paul has been so helpful .
A credit to your Company .
He was able to answer all questions and was very patient when tyring to help us set up the new machine .
Thank you
29 de abril de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you so much for your kind words! We're delighted to hear about your positive experience with Paul. He truly is a valued member of our team, and it's great to know he was able to answer all your questions and support you patiently through setting up your new machine.
We’ll be sure to pass along your feedback to him—it will mean a lot. If you need any further assistance, please don’t hesitate to reach out!
Paul Morrision was very helpful and…
Paul Morrision was very helpful and resolved my query very fast and quickly. A really good service.
Thank you Paul
27 de abril de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you so much for your kind feedback! We're delighted to hear that Paul was able to assist you quickly and effectively. Providing fast and helpful service is exactly what we strive for, and it's great to know Paul delivered on that for you.
We'll be sure to pass along your thanks to him—he’ll really appreciate it. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch!
Very helpful and friendly
Very helpful and friendly. Been with Card Saver for many years and never had any major problems.
20 de abril de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your kind words and for your continued loyalty over the years. We’re really pleased to hear that you’ve found our team helpful and friendly. We truly appreciate your support!
We had an issue with our terminal
We had an issue with our terminal. Paul sorted the problem quickly and efficiently.
15 de abril de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your feedback. We’re glad to hear that Paul was able to resolve the issue with your terminal quickly and efficiently. We’ll be sure to pass on your kind words to him. If you ever need further assistance, we’re always here to help.
Do not use card saver. Unfounded and mishandled legal challenges
I am sharing my experience with Card Saver to help others who may find themselves in a similar situation.
I received a communication in October 2020 claiming an account was in arrears, however I had never signed any contract with Card Saver, nor had I ever been provided with any agreement naming me as a contracting party.
Years later, the alleged debt was pursued by MIL Collections Ltd, despite no documentation ever being provided to support liability.
Throughout the process, I:
Formally disputed the alleged debt in writing
Requested a copy of any contract or agreement
Made it clear that no liability was acknowledged
Made no payments at any point
No contractual documentation was ever produced.
I also submitted a formal Subject Access Request (SAR) to Card Saver, following their own instructions and providing identification. To this date, that SAR has not been fulfilled, and no complete data disclosure has ever been provided.
This made it impossible to verify what data they were relying on or whether any lawful basis for processing existed.
Despite this, the alleged debt continued to be asserted via their agent.
The matter was ultimately returned to Card Saver by MIL Collections Ltd, and no further substantive response was received.
From my experience, there were:
Significant delays and lack of communication
Failure to provide requested documentation
Failure to comply with a SAR
Inconsistent and evasive responses
In terms of defending myself, I focused on:
Not acknowledging the debt
Requiring proof of any contract
Keeping everything in writing
Understanding that debts in Scotland are subject to a 5-year prescription period if not enforced
Based on the timeline, the alleged obligation is now extinguished under Scots law in any event.
This is not legal advice — but if you are in a similar position, it is worth checking:
Whether you actually signed anything
Whether the debt has been properly evidenced
Whether a SAR has been complied with
Whether time limits may apply
I would strongly recommend documenting everything carefully and seeking independent advice where needed.
1 de agosto de 2025
Opinión espontánea
Respuesta de Card Saver
Thank you so much for your kind words! We're really glad you had a great experience. James will be especially pleased to hear your feedback — we’ll be sure to pass it along. We’re always here if you need any further assistance!
THESE GUYS ARE SUPERB
23 de marzo de 2026
Respuesta de Card Saver
Thank you so much! We’re really pleased to hear you had such a great experience speaking with our team. Your feedback means a lot, and we’re always here whenever you need us!
Excellent customer service
Excellent customer service from Suzie. She is a credit to the company and kept us informed and updated at all times. Technical Support from Paul was also very professional and resolved our issue very quickly.
18 de marzo de 2026
Respuesta de Card Saver
Thank you so much for your kind feedback! We're delighted to hear that Suzie provided excellent customer service and kept you well informed throughout. We'll be sure to pass along your lovely comments to her.
It's also great to know that Paul in Technical Support was able to resolve your issue quickly and professionally.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Having received machine it was quiet…
Having received machine it was quiet straight forward to set up and operate. Not having any issues (yet). Paul rang to ask if we had received machine, and asked a few questions. Satisfied with the level of customer service and we know that he is only a phone call away
13 de marzo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your feedback! We’re glad the machine was easy to set up and that Paul could assist. We’re always here if you need any support!
Contacted Card Saver for technical…
Contacted Card Saver for technical assistance 3 times over the last few days - issues with charger resolved within 30 minutes with replacement charger. Issues with second card machine communications problems resolved within 19 minutes of call commencing. Great customer service and personnel very helpful whilst explaining steps to be taken to resolve the issue.
9 de marzo de 2026
Opinión espontánea
Respuesta de Card Saver
Thank you for your review. We're glad our team could quickly resolve both the charger and communication issues for you. It's great to hear that the support and guidance provided were helpful. We really appreciate your feedback and are always here if you need any further assistance!
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