Carsilks Opiniones 

I am so upset have been waiting so long for the mats and still have not received them

CarSilks is a scam. For $400 they only sent me half of my order and would not reply to my messages. The half order they sent was wrong.

Ordered 3 rows of mats for 2025 Santa Fe Hybrid, very clearly choosing Right Hand Drive (UK) version.
Was sent the wrong mats, not only not for the 2025 Santa Fe, but also Left Hand Drive version.
Customer service was initially non existent, until as a last resort I raised a chargeback claim.
The so called customer care team ridiculously sent me their generic Facebook video advert showing generic mats, telling me I had installed them wrong.
I replied again with photographs.
They replied to me asking me to turn the mats 90 degrees to the right, meaning they no longer fit in the car.
I have replied showing them the mats in all 4 possible positions. Regardless they do not fit, and they cannot fit, because they are NOT for my vehicle, and even if they were they are for left hand drive vehicles, not the right hand drive vehicle I ordered and paid for.
Good luck getting any customer service from these people. They do not care, ignore, then lie then deflect.
AVOID THIS COMPANY. Order 6140. We have exchanged emails, you have refused to help. The payment has been charged back.
Weeks after the BS reply below, and 7 days since they promised to deal with the problem on email, STILL NO RESOLUTION! Absolute crooks. Avoid at all costs.

Buyer Beware!!! New UPDATE

This rant is TLDR unless you’re considering this company that I’ve been trying to correct the wrong item received.

Dec 17th, ordered a BLACK & RED STITCHING HONEY COMB LUXURY BASE TRUNK CAR MATS
Jan 7th I received a email saying it was shipped. Was out of town until Feb but upon opening the package I found I received floor mats.
Feb7th I sent email asking for the item I ordered.
Feb 12th received email from Carsilk saying my order was delivered with no mention of wrong item shipped. Sent another email with photos of the floor mats.
Feb 14th Carsilk replied providing an apology saying they will send the correct product.
Feb 18th asking for shipping status of the correct product.
Feb 22nd Carsilk replied saying they will send the floor mat but I need to send them a video showing the fit of what they sent (again-floor mats) so they can review the trunk mat for fitness.
March 8th asking for status.
March 9th Carsilk replied saying they still need a video to check for the fit.
March 10th Returned an email asking why you’d need to check for floor mat fit if I didn’t order/want floor mats?
March 11th Returned an email with same photos saying I didn’t receive the trunk mat.
March 11th Carsilk replied again saying my order was delivered, virtually trying to blow me off.
March 13th Found another email address for Carsilk explaining their error, providing photos & asked for a refund & call tag to pick up the floor mats.
March 21th NO REPLY

UPDATE from March 21

Carsilk replied saying We are so sorry that we don't understand your meaning before. Please wait will check with our shipping carrier. It would be the mistake from them
March 27 Returned an email asking “When will you ship the truck mat”
Carsilk replied saying We will make it again and send to you as soon as possible
April 5th Returned an email asking Shipping information?
April 11th sent an email asking for a reply “Hello?”
April 14th they replied, We are so sorry for our late. We are processing it again, can you send the trunk size so we can finish the final check. And for the long time process, we will send you 10% refund as our apologize. Can you please confirm back?
April 16th Returned an email saying just provide a refund please. We’ve been discussing this since December. It’s clear to me that you don’t have a template for what you advertised. Your request is like a customer asking for a dish on a restaurant’s menu but then the chef asks you “how do I cook this?”

This company states on their website, “We prioritize customer satisfaction, offering hassle-free exchanges and returns, and guaranteeing a seamless experience from purchase to post-sales support”.

I’d like to know where my satisfaction, hassle-free & seamless experience is???

I ordered and paid via PayPal last month. Still haven't received a tracking number, a shipping date, nothing. I paid almost $300 and have no idea where my seats covers are or if I'm being scammed. "Chatted" with their customer care center and tried to call, all to no avail.
Where are my seat covers!!!

Actually NO STAR - I asked for Front & Rear Matts and none of it fit properly. The Front was not save for me and did not fit well under the Break/Gas Peddle. The Rear did fit at all. They asked me to Video the installation after I waisted hours trying to install. I can't Video myself trying to install something that doesn't fit. Don't buy, it's a waist of your time, effort and money.

Order # 5913
I have very bad experience with these scammers, their good reviews are fake because they even don't have customer service at all, they sent me wrong size which is not even close to fit in my car when I email to their customer service with video evidence they said they are checking the information and even after two weeks they still checking the information and after that they stop replying, I took this issue with PayPal to recover my money from scammers and block that type of company to use your platform to steal money.

I ordered grey seat covers, they sent white. They told me grey is basically white, and that I would not be getting replacement covers, or a refund. Customer service is terrible. Shipping also took months. I have seen multiple issues from other customers of theirs as well.

My order number from Carsilks was #4954.

Don't buy from carsilks.
Made an order for my 7 seater. Eventually received item which was folded and packaged in a very bad way.
Loads of issues..
Clips on their mats didn't align with the original ones on the car so they didn't fit ...sent from mats for a left hand drive car and I clearly stated on order form I needed for right hand drive car.
I just wanted to return item but shipping cost was over £100 so I agreed they would send me a replacement front mats...once again when I received them they didn't fit well. Now they are not replying to my email.
I have sent a review of this company before and their reply is they apologise and ask for order number.
They have no customer service skills and on the video where they advertise the mats it's a perfect fit .. however when you order it's not a correct fit.
Avoid this company.

They are scam, I ordered 2 sets of car mat, custom fit to Mini Cooper and keep, they sent me 2 with the same sizes and none of them can be used. I paid $500 USD for this order and they have never responded to my email to replace the wrong product
They are scammer, pleas me don’t order from them

I ordered front and rear seat covers for my truck on Jan 1 2025 and still haven’t received all of my rear seat covers.I have contacted customer support.They are giving me a run around.They sent the wrong upper seat covers for the frt seats and I received the right covers on the second order but I am missing 2 panels on the rear.I have sent pictures and still no panels.

Order number #3645
I ordered a full set of mats and full set of boot/trunk mats they arrived staggered but every time a part order arrived I informed them within 48 hours that I wanted to return them due to many issues which were documented through many pictures and videos. Every time I prove another issue the requests from carsilk just get worse and worse. On their own website they claim that the mats will be made to within an inch of tolerance. I have pictures showing 2 or more inches out and they don’t fit! Their mats which are supposed to Velcro to the back of the rear seats do not stick (again evidence supplied) carsilks answer to this was for me to pay more money to buy my own Velcro then glue that Velcro to my £60,000 BMW. Just insane requests and answers to legitimate problems with faulty/poor quality products. And time and time again I have asked to return the products for a refund and they simply just refuse saying that the product is right and there are no problems I just need to pay more money to fix faulty products.
I would never buy from or recommend this company to anyone!
I continually want to return them they continually ridiculously claim there are no issues. They are halfway around d the world and they are just of the opinion what are you going to do when we say no we won’t refund. What options do I have?

Another dissatisfied customer here. Ordered front and rear for my SUV, plus the rear cargo (trunk mat). After a few weeks, I received all but the trunk mat. First off, worst packaging ever! The mats were all rolled up in some sort of parchment type bag. I attempted to install them in my SUV with horrible results. The rear mat is nowhere near the correct dimensions. The front passenger side mat is also of the incorrect dimensions. The driver's side does fit, but none of the others. Carsilks, where is my trunk mat, and what are you going to do to resolve the bad fitment of the two mats? I've sent several emails, I've attempted the live chat, and no responses at all. If you want my order number as requested from all the other bad reviews that customers have left here, just check the multiple emails and live chat where I provided all of the information for you.

**UPDATE**
After writing this review, Carsilks reached out and said they would find the rest of my order and get it delivered. It showed up at my home on the 4th. As with the first part of my order, only part of the custom mats actually fit. The trunk floor mat fits and looks nice, but the two side mats that came with the trunk mat (I ordered the deluxe version) do not even come close. So, a total of two mats out of six received actually fit and look nice, while the other four are unusable by me. I have asked several times prior to leaving my original review and again since getting the second half of my order about a resolution for the incorrect fitting mats. Carsilks has been completely non-responsive about what to do about them.

I ordered seat covers and floor Matt's. After waiting over a month, I got them and they were wrong.
Also never received full order.
Contacted them and still have no replay..
They asked for videos of install. I did it and still haven't heard from them..
The seat covers are not custom made to each car ,tje floor Matt's don't come close to fitting..
If they fix problems, I will change my review.

I didn’t get my full order.And there’s no response from customer care service. I ordered car mat for my seven seater car . I got parcel this morning and there is missing middle seat car mat and they charged my USD 289. I still waiting for customer care service.

My. Order number is order # 5856. What is next ????

Atrocious packaging for a so called quality product. Missing item in order. Customer service non existent. Although the mats are supposed to be purpose made for your car they DO NOT fit.

The order took 120 days to come and when it did show up it was the wrong size and color, from what was ordered. I sent measurements for back of the seat to be 30". They came 34" and would not fit. Carsilk would not replace them. They only wanted to give me a discount

i never got my floor mates, they sent them to wrong address, car Silks says there's nothing they can do for there mistake , 3 MOUTHS LATER NOTHING.

Worst car mats ever! Just received my car mats, bought the double layer deluxe mats. Cheap plastic upper mats, waste of money, spend your money elsewhere

It took three weeks to find out my order was shipped.

Received order finally, put front mats in. The clips do not keep mats secure as what they say are clips is just pieces of smooth plastic which they expect to secure between carpet and molded platic in my car.
Clips popped out when on highway and it kept my gas pedal depressed, this is a big safety issue.

Mats made in China so they do not have North American cars there so they have no quality control.

I emailed company many times, they asked for a video. I made said video of the mats and said cannot send as too big, Lucy said sent through GG drive (have no idea what this is)

I demanded my refund in full and they refused as Lucy at Car Silks says no video then we cannot issue refund. Her response is lame and my next step is to make a complaint with the Ontario Consumer Protection Act.
I issued complaint through BBB and also to my credit card company.

Save yourself time and do not order from this company.