I ordered the kit for my car and it’s taken nearly 4 weeks to arrive however advertised as 2-7 working days. I reached out multiple times during this period to no response. Poor customer service.... Ver más
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Consulta las opiniones de los clientes
Bought this unit around April 2025. Delivery was very prompt, but unfortunately, when I tried contacting customer support via both email and WhatsApp, I received no response. My partner found i... Ver más
1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Ver más
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excelle... Ver más
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Información sobre la empresa
Escrito por la empresa
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Información de contacto
Reino Unido
- carsosa.co.uk
2,8
Medio
129 opiniones
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#3917
#3917
I bought apple car play for my 2017 bmw 1 series and it worked at start with only a few minor faults but a week later it just made all my main menu zoomed in so now I can’t use the main bmw menu like checking my oil or checking my tyre pressure as I can’t see, I have tried to contact via WhatsApp but they just ignore all my messages
8 de marzo de 2026
Opinión espontánea
Respuesta de Carsosa
Hi Jo,
We’re really sorry for the issues you experienced with your CarPlay system and for the lack of communication when you reached out for support. We completely understand how frustrating this must have been, particularly when the issue affected access to your original BMW menu and vehicle information.
We can confirm that a full refund has now been issued for Order #3917. Please allow a few working days for the funds to appear back on your original payment method, depending on your bank.
Our sincere apologies again for the inconvenience and thank you for your patience while this was resolved.
Many thanks,
Rich @ Carsosa
Avoid this company
I returned my unit as I had ordered the wrong colour (my fault) have been chasing for a month and eventually got a what’s app message to say new unit would be shipped by the end of the week and tracking details sent. Nothing was sent. Another week of chasing and eventually got another msg today I had been refunded. Checked my bank statement and I have not received the refund. So disappointed as this was my daughters christmas present and now £240 pounds down I can’t afford to buy her an alternative.
6 de marzo de 2026
Opinión espontánea
Respuesta de Carsosa
Hi Gina,
We’re really sorry again for the experience you’ve had, particularly as the unit was intended to be a Christmas present for your daughter. We completely understand how frustrating the delays and lack of communication must have been.
We can confirm that your replacement order has now been successfully delivered. We sincerely apologise for the confusion regarding the refund and replacement, and for how long it took to get everything resolved.
We hope your daughter is happy with her new unit and that you’ll give us the opportunity to provide a much better experience in the future.
Many thanks,
Rich @ Carsosa
AVOID - Scam
Ordered a CarPlay screen for dad as a Xmas present on 10/12/25 today is 3/1/26 and no order at all yet on the 18th of December they said it was out for delivery, I have tried over the last two weeks to contact them and no one has gotten back to me the customer service is absolutely disgusting and I feel I have lost £300, Avoid this business at all costs they care more about the money than your custom.
Order #4208
3 de enero de 2026
Opinión espontánea
Respuesta de Carsosa
Hi Jens,
We’re really sorry for the experience you had with Order #4208, especially as the screen was intended to be a Christmas present for your dad. We completely understand how frustrating the delay and lack of communication must have been.
We can confirm that your order has now been successfully delivered. We sincerely apologise for how long it took to reach you and for not providing the updates and support you should have received while waiting.
We hope your dad is happy with his new CarPlay screen and that, despite the initial experience, you’ll give us the opportunity to provide a much better level of service in the future.
Many thanks,
Rich @ Carsosa
Ordered a product which I haven't…
Ordered a product which I haven't received yet.
Got an email asking for a review of product. Tried to contact multiple times about lack of delivery. No replies to email or Whatsapp queries.
Delivery not tracking. Day 13 waiting on delivery.
Overall a very poor experience and will be contacting bank and consumer rights if no reply in next 2 days.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Carsosa
Hi D C,
We’re really sorry for the delay with your order and, particularly, the lack of communication while you were waiting. We completely understand how frustrating it must have been to receive a review request before your order had even arrived.
We can see that your order has now been successfully delivered, and we hope you’re happy with your new product. Our apologies once again for the longer than expected delivery time and the inconvenience caused.
Many thanks,
Rich @ Carsosa
Been trying to get in contact since…
Been trying to get in contact since March about my screen not working after only having it 6 months. the product was ideal at first, but seems to just be going downhill and no sign of help from the brand. It now hardly connects, blacks out white driving and sometimes will just not display anything although stating it’s connected.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Ella,
I’m really sorry to hear about the issues you’ve experienced with your screen and, more importantly, the lack of communication from us. Waiting this long for support is simply not the level of service we want to provide.
As your screen developed these issues after only six months, we’d really like the opportunity to get this resolved for you. Please email support@carsosa.com with your order number and mention this review so we can locate your case and prioritise getting your screen working properly again or arrange a replacement where necessary.
Many thanks,
Rich @ Carsosa
CarPlay works perfect
CarPlay works perfect, delivered well, wrapped securely and safely. easy to install just like the video says. Massively upgraded my car :)
13 de noviembre de 2025
Opinión espontánea
Waiting on Carsosa to help me
Parcel arrived Monday afternoon followed by the rear revering camera on the Tuesday but im still having issues with my screen not playing car play properly I have to connect to the screen Bluetooth then connect to the cars Bluetooth and most of the time won’t play any sound ??? And the screen is freezing after I reverse
I have contacted carsosa it’s been almost a week now with no response
9 de noviembre de 2025
Opinión espontánea
Do not buy from this company
Do not buy from this company, they do not reply to your messages. I had to claim their transaction as fraud to get a reply from them.
I have now sent the product back, but still have had no communication about processing the refund. I know they have received this as I sent it via signed for with tracking. I shall be claiming fraud again if I do not get the refund soon.
1 de octubre de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Josh,
I’m really sorry for the experience you’ve had, particularly the lack of communication regarding your return. We completely understand your frustration and apologise that you had to go to such lengths just to receive a response.
As your return has been delivered back to us, we’ll make sure this is reviewed and your refund is processed as a priority. Please email support@carsosa.com with your order number and return tracking details so we can ensure everything is matched correctly and resolved as quickly as possible.
Many thanks,
Rich @ Carsosa
Fast shipping and amazing product
Fast shipping and delivery, the screen was very protected during shipping, it was very easy to install and has upgraded my car loads! theres no lag to the screen and everything works as it should!
21 de octubre de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Amber,
Thanks so much for the lovely feedback! Great to hear your screen arrived safely, was easy to fit, and has made such a big difference to your car. Enjoy the new setup, it sounds spot on!
Many thanks,
Charlotte @ Carsosa
Bought an Apple Car Play Device.
Bought an Apple Car Play Device.
Was delivered in the wrong color.
Sent it back but no reaction.... no replacement, no refund, no comment.
Still trying to get back my money.
Never ever again Carsosa UK.
21 de agosto de 2025
Opinión espontánea
Respuesta de Carsosa
Hi DocBo,
I’m really sorry for the poor experience — that’s definitely not the standard we aim for. I’ve looked into this and it seems your return arrived but wasn’t properly linked to your order, which caused the delay. Please email me directly at support@carsosa.com with your order number and return tracking, and I’ll ensure your refund or replacement is processed today.
We truly appreciate your patience and I’ll make sure this is resolved swiftly.
Many thanks,
Charlotte @ Carsosa
Ignored all my emails
Ignored all my emails, WhatsApp’s and phone calls. I bought the vw screen and the screen continuously disconnects from Apple car play and contacted them to find out why and they continuously ignore all contact. Don’t buy!
18 de julio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Muaz,
I’m really sorry to hear about your experience and that you’ve had trouble getting through to us. We’re a small team and sometimes struggle to keep up with the volume of messages, but that’s no excuse — you should have received a response much sooner.
The issue you mentioned with Apple CarPlay disconnecting is usually a quick fix with a firmware update or cable adjustment, and I’ll be happy to guide you through it personally. Please email support@carsosa.com with your order number, and I’ll make sure this is handled as a priority.
Many thanks,
Charlotte @ Carsosa
Order 3874
Order 3874
Wasn't as simple as suggested, but no big deal as could equally be my fault;
But then in the terms of returns, sent numerous emails and whatsapp and even sent the device on it back and still hesrd nothing back
2 de agosto de 2025
Opinión espontánea
Respuesta de Carsosa
Hi ConW,
Thank you for sharing your feedback, and I’m really sorry for the trouble you’ve had getting a response. We’re a small team and occasionally fall behind on messages, but that’s not the experience we want for our customers.
I’ve checked on Order 3874, and I’ll make sure your return is reviewed and processed as a priority today. Please drop a quick message to support@carsosa.com just to confirm your return tracking, and we’ll get this resolved right away.
Many thanks,
Rich @ Carsosa
Purchased Apple Carplay for a BMW 116D.
Purchased Apple Carplay for a BMW 116D.
The sound was not working despite doing all the troubleshooting available online.
No response from the company and no help at all.
There are better priced systems out there, I purchased this slightly more pricey one as I value customer service and quality.
I got neither with Carsosa.
I'll avoid in the future.
28 de julio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi DDK,
I’m really sorry to hear about your experience and that you didn’t receive the support you expected. We’re a small team and sometimes fall behind on messages, but that’s no excuse, you should have received help much sooner.
The sound issue you mentioned with your BMW 116D is normally caused by a quick setting change within the unit or the original AUX source, and we can resolve it for you straight away. Please email support@carsosa.com with your order number, and I’ll personally make sure it’s sorted.
Many thanks,
Rich @ Carsosa
SCAM SCAM SCAM- absolutely useless…
SCAM SCAM SCAM- absolutely useless company. Zero response from my many emails or what’s app msgs.
I have reported as a SCAM through my bank as the customer service is non existent.
DON NOT USE THIS COMPANY.
14 de julio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Samuel,
I’m really sorry you’ve had this experience and felt the need to report it. I can assure you Carsosa is a genuine UK-registered business, and we take every concern seriously. We’ve recently faced a high volume of messages which caused delays in responding, but that’s completely on us and not the level of service we aim to provide.
Please reach out to support@carsosa.com with your order number so I can personally review your case and make sure it’s resolved as quickly as possible.
Many thanks,
Rich @ Carsosa
Poor customer service absolutely ZERO…
Poor customer service absolutely ZERO contact, help and communication. You take peoples money then hide away.
Left with a useless unit and NO one from
Carsosa has contacted me through and method of social media!!
DO NOT USE!!!!
10 de julio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Bruce,
I’m really sorry for the frustration this has caused and that you’ve struggled to get hold of us. We’re a small team and have recently been dealing with a high number of enquiries, which unfortunately led to some delays in responding, but that’s not an excuse, and you deserve better communication.
Please email support@carsosa.com with your order number, and I’ll personally make sure your issue is resolved as a priority. We’ll do everything we can to get your unit working properly.
Many thanks,
Rich @ Carsosa
Absolutely Shocking Customer Service
Absolutely Shocking Customer Service
Never Reply On WhatsApp
Never Had Refund
Will Be Taking Further Action
26 de junio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Leigh,
I’m really sorry for the poor experience and lack of communication you’ve had. We’ve recently been dealing with a large number of messages and unfortunately fell behind, but that’s not the level of service we want to provide.
Please email support@carsosa.com with your order number so I can personally review your case and ensure your refund is issued right away.
Many thanks,
Rich @ Carsosa
Really awful service
Really awful service - only reply on whatsapp but never answer questions about the faults we have. Will need to send the head unit back but nervous as people have said they haven't got their money back. Don't touch with a barge pole!
2 de junio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Natasha,
I’m really sorry to hear about your experience and the frustration this has caused. We do try to handle most support through WhatsApp for faster troubleshooting, but I completely understand your concern and will make sure you get clear answers this time.
Please email support@carsosa.com with your order number so I can personally assist and arrange your return properly. If a refund is due, it will be processed in full once the unit is received. I’ll make sure this is handled smoothly for you.
Many thanks,
Rich @ Carsosa
Great product
Delivered on time, really easy to set up and works great. Customer service also very responsive to any questions,
16 de junio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Chris,
Thanks so much for your kind words! I’m really glad to hear your unit arrived on time, was easy to set up, and that our team could help with your questions. Enjoy the new setup and safe driving!
Many thanks,
Rich @ Carsosa
Amazing customer service - blown away by the small details like responding to a customer!
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excellent delivery time no issues packaged very well. After service also 100%. Have yet to fit but am confident that if I have any issues during fitting then help will be quickly available. Wouldn’t hesitate to recommend this company.
10 de junio de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Sarah,
Thank you so much for taking the time to share such detailed feedback! It’s great to hear you had a smooth experience from start to finish and that our team could help with clear advice and fitting guidance. We really appreciate your trust and recommendation — and if you need any help when fitting, we’re only a message away.
Many thanks,
Rich @ Carsosa
Wow!!
Wow!!! You take my money and promise me what I paid for within 4-7 working days!!! We are now day 9.
Website is so bad you cannot track an order of even contact them. I will be asking my bank to retrieve monies paid. DO NOT USE!!!!!!!
There has been some movement now and I will review and re-grade once I have an outcome
28 de mayo de 2025
Opinión espontánea
Respuesta de Carsosa
Hi Phil,
I completely understand your frustration and I’m really sorry for the delay and lack of tracking updates. We’ve recently experienced a few courier delays, which have affected delivery times for some orders, but that’s not the smooth service we aim to provide.
I can confirm your order has now been received, but please free to reach out to us of you need any further assistance.
Many thanks,
Rich @ Carsosa
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