CartouchuppaintOpiniones 

Respuesta de Cartouchuppaint

4 mar 2026

Hi Isaac,

We appreciate you reaching out. We’ve looked back through our September records to see what happened here, as we definitely don't want a customer feeling left behind.

Our system shows that your order was actually prepared and dispatched the very next business day. According to the tracking details, the parcel was successfully delivered shortly after. Because we haven't heard from you since the order was placed, we weren't aware there was any issue.

Is it possible the parcel was tucked away somewhere or perhaps confused with another delivery? We have the tracking history ready to share with you—please reach out to us directly so we can send that through and help clear this up for you. Feel free to contact us directly on 0416168746 ( text preferred)

Respuesta de Cartouchuppaint

Actualizada el 10 sept 2025

Dear Mr Hashem,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that you've encountered an issue with the paint's curing process, and we appreciate the opportunity to assist.
We understand your frustration and want to assure you that customer satisfaction is our highest priority. While we were initially unable to locate your user ID in our system, your reference to “Car Re Co Pty Ltd Croydon” confirms the transaction, and we appreciate that clarification.
Car Touch Up Paint Australia has proudly supplied OEM-grade automotive paint for over 40 years, with more than 200,000 kits sold. In that time, we’ve never encountered a verified issue with factory paint curing. That said, we also recognise that paint performance can be affected by several variables—such as surface preparation, environmental conditions, or the compatibility of the selected kit type. Our range includes four distinct paint systems, and selecting the correct one is essential for optimal results.
We absolutely stand behind the quality of our products, and we also stand behind our customers. If you're not 100% satisfied, you're covered by our Colour Match Guarantee. We’d like to offer you a resolution—whether that’s a replacement kit, a tailored fix, or a refund.
Please feel free to contact Michael directly at our Help Desk text service on 0416 168 746, and we’ll work with you to resolve this promptly and respectfully.
Thank you again for your feedback. We’re here to help, and we genuinely hope to restore your confidence in both our product and our service.
Warm regards,
Car Touch Up Paint Australia
Customer Support Team

Respuesta de Cartouchuppaint

10 sept 2025

Thank you for your review and Business. We appreciate your feedback and hope to serve you better every time you shop with us. Michael