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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund f... Ver más

Valorada con 5 estrellas sobre 5

Ordered two different size polo shirts, both arrived quickly & very well packaged & presented. Returned one & the process went through very quickly & no trouble at all. Recommended company & some de... Ver más

Valorada con 5 estrellas sobre 5

Found this little gem of a designer outfit recently when I purchased the perfect water resistant cp company hooded parker, goes right pass my knees when a have it on, although the pop studs at the b... Ver más

Valorada con 5 estrellas sobre 5

First time customer using Casual Basement. Very impressed! Ordered a pair of CP trousers just before 4pm on Friday, received next morning. I buy a lot of clothes from various companies, and I’ve got t... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Discover daily new arrivals from premium designer brands, always on sale and always below retail. Shop standout pieces from Stone Island, C.P. Company, Hugo Boss, Ralph Lauren, Dsquared2, Kenzo, and more at up to 80% off RRP. Enjoy year-round discounts, free delivery on orders over £250, and the flexibility to buy now, pay later with Klarna or Clearpay. As your go-to online designer outlet, we make style more accessible, without the luxury price tag!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Superb company

Superb company. Changed my mind on a an order I made as I saw a better option. Quickly refunded and able to make the purchase I desired. Had lots of gear from these guys and all top notch. Highly recommended *****

9 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered from this company 6 weeks ago…

Ordered from this company 6 weeks ago still no parcel. On day of delivery royal mail supposedly left parcel by my bin next to the road. When I finished work that day it wasn't there and my neighbours hadn't seen anything.
I've ordered before and never had a issue. Although delivery was with DPD before but this time it was with royal mail. Now still waiting for the outcome of the investigation through Royal mail. Everytime I ask for an update I get told to be patient. This was a present for someone. Luckily it was only a small order. I would not be placing a big order with this company.

1 de marzo de 2024
Opinión espontánea
Logotipo de Casual Basement

Respuesta de Casual Basement

Dear Kirsty,

We regret any inconvenience you may have experienced regarding the delivery of your recent order. We acknowledge the claim of not receiving your parcel despite it being confirmed as delivered by the courier, Royal Mail.

It's important to note that the original delivery was confirmed through both a photo image of the delivery and GPS satellite confirmation, indicating the package's delivery at your property address. However, we recognise that despite these confirmations, you have informed us that you have not received the parcel as expected.

Upon receiving your report of non-receipt, we promptly initiated an investigation with Royal Mail to ascertain the circumstances surrounding the delivery. We want to assure you that we take such matters seriously and are committed to resolving them in accordance with established procedures and fraud prevention protocols.

Please understand that the duration of the investigation is beyond our control, as it is conducted by the courier service. We share your eagerness for a swift resolution and have been in regular communication with Royal Mail to expedite the process. We sincerely appreciate your patience and understanding during this time.

As an established retailer, we adhere strictly to legal regulations and policies governing such incidents. It is standard practice for us to await the outcome of the courier's investigation before proceeding further. We assure you that we have fulfilled our obligations in this matter and are diligently monitoring the progress of the investigation.

While we understand the disappointment caused by this unfortunate situation, we want to reassure you that we remain committed to resolving it to your satisfaction. Should the investigation confirm any discrepancies, we will take appropriate action to address the issue promptly.

Kind regards

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