Casual Basement Opiniones 1937

Respuesta de Casual Basement

Actualizada el 11 abr 2024

Dear Kirsty,

We regret any inconvenience you may have experienced regarding the delivery of your recent order. We acknowledge the claim of not receiving your parcel despite it being confirmed as delivered by the courier, Royal Mail.

It's important to note that the original delivery was confirmed through both a photo image of the delivery and GPS satellite confirmation, indicating the package's delivery at your property address. However, we recognise that despite these confirmations, you have informed us that you have not received the parcel as expected.

Upon receiving your report of non-receipt, we promptly initiated an investigation with Royal Mail to ascertain the circumstances surrounding the delivery. We want to assure you that we take such matters seriously and are committed to resolving them in accordance with established procedures and fraud prevention protocols.

Please understand that the duration of the investigation is beyond our control, as it is conducted by the courier service. We share your eagerness for a swift resolution and have been in regular communication with Royal Mail to expedite the process. We sincerely appreciate your patience and understanding during this time.

As an established retailer, we adhere strictly to legal regulations and policies governing such incidents. It is standard practice for us to await the outcome of the courier's investigation before proceeding further. We assure you that we have fulfilled our obligations in this matter and are diligently monitoring the progress of the investigation.

While we understand the disappointment caused by this unfortunate situation, we want to reassure you that we remain committed to resolving it to your satisfaction. Should the investigation confirm any discrepancies, we will take appropriate action to address the issue promptly.

Kind regards